General Manager Guest Experience
Resume:
Jay Michael Yager
Seattle, WA *****
********@*****.***
Professional Summary
Experienced General Manager with over 30 years of expertise in the hospitality and entertainment sectors. Proven track record of driving operational success, leading large teams, and increasing performance in high-volume environments. Adept in strategic leadership, P&L accountability, and staff development. Combines hands-on management with a focus on guest experience and profitability, seeking to contribute to dynamic, growth-oriented organizations.
Skills
• Expertise in Operations and P&L Management
• Team Leadership and Development
• Inventory Control and Cost Reduction
• Sales Reconciliation and Financial Reporting
• Budgeting, Forecasting, and Strategic Planning
• Event Planning and Guest Experience
• Health and Safety Compliance
• High-Volume Staff Management
Experience
General Manager – Indoor Entertainment and Activity Company
Seattle, WA — March 2024 – Present
• Oversee daily operations of a high-traffic entertainment facility with up to 120 employees.
• Direct responsibility for budgeting, forecasting, and P&L performance.
• Lead hiring, onboarding, scheduling, and training for all staff levels.
• Enhance team productivity and service quality through structured leadership and accountability.
General Manager – Dog Yard
Seattle, WA — Feb. 2023 – March 2024
• Managed day-to-day operations, hiring, and staff development across multiple locations.
• Designed and implemented retail and inventory systems with supporting manuals.
• Achieved $13k monthly sales increase, reduced labor costs by 18%, and cut overhead by 22% in 90 days.
General Manager – Lagunitas Brewery
Seattle, WA — March 2022 – Feb. 2023
• Directed operations of a brewery and taproom, including kitchen layout and menu design.
• Led comprehensive staff training programs.
• Full P&L responsibility with focus on improving margins and service execution.
Assistant General Manager – Inspire Brands
Tacoma, WA — March 2021 – May 2022
• Supported operations of a $6.5M restaurant unit.
• Led recruitment, onboarding, and training of new team members.
• Maintained financial controls through daily sales reconciliation and invoice processing.
Front of House Manager – Old Spaghetti Factory
Tacoma, WA — May 2016 – March 2021
• Led front-of-house operations including opening new locations and managing inventory.
• Supervised bar operations and maintained compliance with service standards.
• Recruited and trained FOH staff for efficiency and guest service.
Certifications
• ServSafe Certified (Valid through May 2026)
• ServSafe Alcohol Certified (Valid through March 2026)
• Food Handler’s Card – Washington State (Valid through 2026)
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