Pharmaceutical Sales Support Specialist

John R. Gordon

Qualifications Summary

*******@*****.*** • 972-***-****

Website or LinkedIn • Cranberry Township

Summary

Accomplished and dynamic sales leader with over 20 years of experience in the pharmaceutical sales industry, consistently surpassing sales goals and targets. Deep knowledge of various pharmaceutical products, including their medical implications, benefits, and potential side effects. Demonstrated ability to build and maintain relationships with healthcare professionals, including doctors, nurses, and pharmacists. Proven track record in developing and implementing effective sales strategies that have significantly increased market share and product visibility. Exceptional presentation and communication skills, capable of conveying complex pharmaceutical information in an understandable and persuasive manner. Skilled at analyzing market trends, customer needs, and competitive developments to anticipate changes and adjust strategies accordingly. History of success in cross-functional collaboration with marketing, product development, and regulatory affairs teams.

Professional Experience

The Good Feet Store, Cranberry Township, PA

Arch Support Specialist

July 20, 2024 to Present

Learn a 7-page sales script and the science behind foot arch support systems. Greet retail customers, fit them for arch supports, take them for test walks, then discuss an adjustment wear schedule, then discuss various arch support packages from $1549 to $3499. I’m currently #2 in the company for net sales at $71,260 for March 2025.

T-Mobile

Mobile Associate, T-Mobile Kiosk inside Sam’s Club, Butler,PA

May 20, 2024 to July 20, 2024

Sell T-Mobile services for mobile phones, tablets, watches, internet & other devices with exclusive discounts available for Sam’s Club Members. Extremely low pay and avoidance by Sam’s Club members as AT&T used to be here and they were horribly aggressive with members,

Lowes

Custom Kitchen Cabinet & Countertop Design and Sales, Butler, PA 16001

March 13 to April 24, 2024

Use computer aided design tools to design custom kitchens and countertops from a nearly endless array of colors and styles. Also sell in-stock cabinets and laminate countertops, use powered equipment to down stock cabinets to lower racks for customer access. Learn Lowe’s windows software plus a Linux-based system for custom order entry. I resigned due to a hostile work environment (fearing for my personal safety) and job not being even close to as described when hired.

Symmetry Financial Group

Life & Health Insurance Agent, November 2023 to March 10, 2024

Purchase leads and contact them to schedule appointments to sell Term & Whole Life Insurance, Final Expense, Universal Life, Accidental Death and Health Insurance. Primary license is for PA but I also have non-resident licenses in OH, MD, IN, SC, TN and TX.

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Vitas Healthcare, Dallas, TX

Physician/Hospital Rep, May 2020 – October, 2023

Foster and maintain relationships with key stakeholders in healthcare facilities, promoting Vitas Healthcare's services and solutions to physicians, hospital staff, and administrators. Drive sales growth by identifying opportunities, presenting product offerings, and conducting follow-up activities to ensure customer satisfaction and repeated business. Monitor market trends and competitor activities to adjust strategies as needed, ensuring Vitas Healthcare's offerings remain the preferred choice for healthcare professionals. Manage a variety of key relationships, ranging from Texas Oncology to Baylor University Medical Center and Texas Health Presbyterian Dallas to now covering the Pittsburgh, PA, territory.

●Recognized for outstanding sales achievements, selected for the prestigious 2022 Leadership Council Award. The award acknowledges the top 10% of representatives nationally, based on sales performance and endorsement by upper management.

Zwilling J.A. Henckels, Dallas, TX

Sales Representative, April 2019 - March 2020

Promoted and sold a wide array of high-quality kitchen products, including Zwilling J.A. Henckels kitchen cutlery and Ballarini non-stick cookware, contributing to the growth and brand recognition of the company. Conducted dynamic and engaging product demonstrations at various Costco locations, effectively communicating the unique selling points and benefits of each product to potential customers. Utilized excellent product knowledge and understanding of customer needs to provide personalized product recommendations, enhancing customer satisfaction and increasing sales. Provided exemplary customer service, addressing customer inquiries and resolving issues promptly and professionally, thereby enhancing customer loyalty and brand reputation.

●Built and maintained strong relationships with Costco staff and management, leading to smooth operation and enhanced visibility of Zwilling J.A. Henckels products within the stores.

●Developed and implemented effective sales strategies and techniques to overcome objections and close sales, resulting in consistently meeting and exceeding sales targets.

Kelly Services,

Cutco Cutlery Representative, October 2018 - April 2019

Demonstrated and sold a wide range of Cutco cutlery packages, tailored exclusively for Costco members at special member-only pricing, enhancing the value proposition for the customers. Utilized comprehensive product knowledge to match customer needs and preferences with available Cutco sets, leading to personalized and successful sales experiences. Conducted engaging product demonstrations, effectively showcasing the superior quality and unique features of Cutco products, resulting in increased interest and sales. Managed the store booth, ensuring a professional and inviting atmosphere for potential customers, fostering positive brand associations and enhancing the customer shopping experience. Provided valuable feedback to management regarding customer preferences and trends, contributing to the continuous improvement of sales strategies and product offerings.

●Successfully identified potential customers, using excellent communication and interpersonal skills to initiate conversations and build rapport, leading to improved sales performance.

●Resolved customer inquiries and issues promptly and professionally, ensuring high customer satisfaction and fostering long-term customer loyalty.

phTalentNow, Inc,

Zaaz Whole Body Vibration Machines Sales Rep, January 2017 - October 2018

Led successful demonstrations and sales of Zaaz Whole Body Vibration equipment, an FDA-listed Class 1 Medical Device retailing at $2299.00, across multiple Costco stores. Used in-depth product knowledge and understanding of customer needs to communicate the unique value proposition of Zaaz Whole Body Vibration machines, leading to increased sales and customer satisfaction. Conducted personalized product demonstrations, effectively showcasing the equipment's features and benefits to potential customers, resulting in a high conversion rate. Maintained professional and engaging booth presence, creating an inviting atmosphere for customers and enhancing their shopping experience.

●Consistently ranked among the top 10% of sales representatives nationally due to excellent sales performance and customer engagement strategies.

●Selected to join the "Elite" sales force, an exclusive group comprising the top 30 representatives nationally, based on exceptional sales achievements and contribution to the company's growth.

Metroplex Management Group, Dallas, TX

Sales Rep, October 2016 - January 2017

Drove the sales of DirecTV 2-year subscriptions by actively managing a sales booth inside selected Sam’s Club, Best Buy, and Walmart stores, significantly contributing to the company's customer acquisition efforts. Conducted engaging and persuasive sales presentations, effectively communicating the benefits of DirecTV subscriptions to potential customers and resulting in increased conversion rates. Leveraged strong product knowledge and understanding of customer needs to provide tailored product recommendations, enhancing customer satisfaction and driving sales.

●Demonstrated outstanding sales performance and leadership potential, earning a promotion to a Leadership position within just three weeks of hire.

Netpique - Sales Representative for Reliant Energy, June 2016 - October 2016

Managed sales for Reliant Energy in Grayson County, TX, effectively promoting and selling electricity contracts to a wide range of business accounts. Utilized in-depth knowledge of Reliant Energy's offerings to effectively present and sell electricity contracts, contributing significantly to the company's customer acquisition efforts. Analyzed market trends and customer needs to develop effective sales strategies, leading to increased sales performance.

●Consistently surpassed sales quota, achieving an exceptional performance rate at 167%, demonstrating strong sales skills and perseverance.

●Earned a Performance Bonus in August 2016 in recognition of outstanding sales achievements and commitment to company goals.

PFIZER PHARMACEUTICALS,

Sales Representative, December 1982 - January 2015

Dedicated over 30 consecutive years to Pfizer US Pharmaceuticals and its legacy companies, G.D. Searle/Monsanto and Pharmacia, showcasing a high degree of loyalty and commitment. Developed and implemented effective sales strategies that significantly increased market share and product visibility, contributing to the company's growth. Built and nurtured strong relationships with healthcare professionals, effectively promoting and selling pharmaceutical products. Demonstrated exceptional product knowledge and understanding of various pharmaceutical products, effectively communicating their benefits and uses to potential customers. Worked in compliance with FDA regulations and pharmaceutical industry ethics, ensuring that all sales activities adhered to relevant laws and guidelines.

●Consistently met and exceeded sales targets, resulting in the achievement of all available sales awards, with many won multiple times, demonstrating exceptional sales prowess and performance.

●Recognized for top-tier sales performance by earning the title of "Master Consultant Sales Representative," the highest level attainable for a sales representative within the company.

Education

Certified Medical Representative, May 2011

CMR Institute, Roanoke, VA

B.S., Biology,

Penn State University,

Awards

G.D. Searle “Pro-Club” National Sales Award (top 7% of sales force), 1984, 1991, 1992, 1993

Pharmacia “Platinum Club”, 1998, 1999

Ambien “French Rendezvous” National Sales contest, 1999

Pfizer “Summit Award”, 2011, with the #1 Viagra/Lipitor territory

PFIZER SALES ‘HALL OF FAME’ AWARD, 2003, top 0.1% of sales force career achievement

Pfizer Masters Club (mentoring group), 2004 through 2015.

Credentials

Certified Medical Representative, September 9, 2015 to November 5, 2015. Kia "STAR" Certified

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