Customer Service Sales Manager
Resume:
SAIDA COLON
Wilmington, DE *****
***********.****@*****.***
Customer-oriented Parts Manager with over 10+ years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in parts management.
Work Experience
Parts Sales Manager
Auto Zone Auto Parts-Wilmington, DE
August 2021 to Present
· Monitored performance targets and sales metrics of sales team to monitor productivity.
· Executed product expertise and department process improvements to meet organizational goals.
· Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and achieved unprecedented staff retention.
· Conducted complimentary battery checks, [Type] testing and wiper installations. Team Leader/Supervisor
Capriotti's Sandwich Shop-Wilmington, DE
May 2021 to June 2022
Open store, run deposit, prep food, inventory, store set up, prep register, make subs and steaks, customer service, answer calls, take orders, wash dishes, etc. Office Assistant
Molly Maid-Newark, DE
September 2015 to October 2019
Customer service, answer calls, schedule house cleaning as well as commercial cleanings, prep cleaning supplies for teams, print and prep teams with there schedule for the day, washed dirty rags and mops to have ready for next day, I also was a substitute maid when someone calls out I would stand in place for the day as well as drive company vehicles to locations and back, I would run payments at the end of the day then take the deposit to bank after closing up office. Sales Manager
Rent-A-Center-Wilmington, DE
November 2006 to August 2014
Customer service support, lease out furniture and or appliances to customers, telemarketing calls, I worked with credit calls as well in collections, I serviced all products when there was a problem, worked register, counted register for regular drops as well as deposits, set up store with new promotions, picked up and moved furniture/ appliances also deliveries, etc Education
High School Diploma
Elvira M. Colon Negron - Puerto Rico
August 1998 to June 1999
Skills
• Returns Processing
• Customer Relations
• Promotional Planning (10+ years)
• Bi-langual speaker (Spanish) (10+ years)
• Inventory Restocking (10+ years)
• Staff Training (10+ years)
• Ordering Parts (5 years)
• Operations Management
• Product Promotion (10+ years)
• Customer Service (10+ years)
• Inventory Auditing
• Coordinating Paperwork
• Etc.
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