Customer Service Support
Resume:
Anicia Springs
Goldsboro, NC *****
**************@*****.***
Accomplished retail management professional with over 10 years of experience in operations
management, team leadership, and customer service, aiming to leverage comprehensive skill set in a
challenging environment. Authorized to work in the US for any employer.
Work Experience
Holden
Goldsboro, NC
October 2024-Present
Assist with completing applications and tax forms
Payroll
Complete interviews
Answer phone calls
Customer Support
Complete and fill job orders
Assist employees with temporary jobs that best fit their skills
Group Home Supervisor
Ambleside Inc-Goldsboro, NC
June 2024 to Present
• Assist members in daily tasks to help improve the quality of life for the individuals in the program.
• Order household groceries and supplies
• keep track of members doctors appointments
• ensure all subordinates are completing daily tasks and following protocol
• learn each member in the group homes diagnosis
• Take the time to get to know the members
• Pass meds
• check members for any marks or bruises
• Prepare lunches and dinners for members
• File all necessary documents.
• maintain a clean and comfortable group home.
Paraprofessional
Nova-Goldsboro, NC
September 2022 to June 2024
Help consumers complete tasks in their day to day life.
Ensure that all meds were correctly passed to each individual in the group home.
Transport consumers to appointments and activities.
Prepare meals
Encourage healthy habits to each consumer.
Walmart Stocker
Walmart-Morrow, GA
September 2021 to March 2022
Receive and stock produce items
Assist customers as needed to find specific items.
Ensure price tags were correct and matched the merchandise
Front face display items
Lead Assistant Manager
Speedway LLC-Goldsboro, NC
August 2017 to June 2020
● Oversaw daily operations at a high-volume retail location, including cash management, scheduling,
and compliance with safety protocols.
● Led a team of 15+ employees, providing training and development to improve sales techniques and
customer interaction.
● Coordinated with upper management to implement store policies, resulting in a 20% increase in
customer satisfaction ratings.
● Managed the interviewing and hiring processes, significantly reducing turnover and fostering a
collaborative team environment.
Front Desk Receptionist
(Highlighted for potential hire)-Goldsboro, NC
March 2015 to August 2017
● Served as the first point of contact for clients, delivering exceptional service that aligned with Toyota’s
standards of excellence.
● Managed multi-line phone systems, efficiently routing calls and messages to appropriate departments.
● Entrusted with critical administrative tasks including data entry, financial transaction processing, and
detailed record-keeping to support service operations.
● Maintained an impeccably organized front area and showroom, ensuring a welcoming environment
for new and returning customers.
● Developed strong relationships through personalized service, contributing to a 30% repeat customer
rate.
Assistant Manager
Wayne Oil Company-Goldsboro, NC
March 2015 to July 2017
● Conducted comprehensive oversight of financial operations including daily cash handling, bank
deposits, and order processing.
● Implemented customer service standards that addressed and resolved customer issues, leading to a
decrease in complaints and an improvement in client retention.
● Administered front-end operations, ensuring rapid service and adherence to company guidelines in
a busy store setting.
Sales Associate
Sam's Club-Goldsboro, NC
February 2008 to November 2013
● Managed front-end duties including expedited check-out processes and proactive upselling of
memberships and store credit cards.
● Collaborated with team members to manage and execute floor operations, contributing to the store’s
reputation for high-quality customer service.
● Participated in heavy merchandise handling and stocking, adhering to safety protocols to prevent
incidents.
Education
High School Diploma
Meade High School - Fort Meade, MD
September 2002 to June 2006
Skills
• Skilled in Financial Management and POS Systems
• Experienced in Merchandise Planning and Inventory Control
• Competent in Multitasking in Fast-Paced Environments
• Strong Organizational and Time Management Abilities
• Proficient in Customer Relations and Engagement
• Expert in Retail Operations and Management
• Effective in Team Leadership and Staff Training
Contact this candidate