High-Volume Customer Service

Autumn Rivera

Charlotte, NC – 704-***-**** – ************@******.***

EXPERIENCE

The Cellar at Duckworth’s, Charlotte, NC

Host- June2024 – present

• Warmly greet and seat guests in a high-volume, upscale environment, managing reservations and walk-ins to optimize table turnover and guest satisfaction.

• Communicate menu highlights and cocktail features with enthusiasm, demonstrating strong product knowledge and driving guest interest.

• Support bar and floor staff during peak hours by running drinks and responding to guest requests as needed.

• Maintain impeccable appearance and professional demeanor, aligning with the restaurant’s upscale atmosphere and brand image.

131 Main, Charlotte, NC

Server- March 2023-May 2024

• Delivered attentive, polished service in a high-volume and fast paced environment, consistently exceeding guest expectations

• Demonstrated expert knowledge of menus, wine pairings, and specific ingredients to guide guests through an elevated dining experience.

• Built rapport with regulars and first-time guests alike through genuine hospitality and product enthusiasm. Hestia Rooftop, Charlotte, NC

Barback- April 2022- March 2023

• Supported bartenders by restocking spirits, garnishes, and bar tools to ensure uninterrupted service.

• Interacted with guests at the bar by delivering drinks, answering product questions, and enhancing overall guest experience.

• Collaborated with servers and bar staff to ensure timely drink delivery and maintain smooth operations. EDUCATION

Penn Foster High School

3.9 GPA

SKILLS

• Elevated customer service and hospitality

• Multitasking in high-pressure settings

• Anticipating guest needs

• Clear, professional communication

• Team collaboration

• Coordinating with kitchen and bar teams

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