Key Holder Palliative Care
Resume:
Paul Gorman
*************@*****.***
www.linkedin.com/in/paul-gorman-4b038489
Technical: Microsoft Word/Excel/Outlook/Teams, Zoom, Slack, Salesforce, HTML, Python, Delve, Google
Licenses: NJ PROPERTY&CASUALTY PRODUCER LICENSE, PRAXIS 5089 & 5713, SORA (254768H), CPR/FIRSTAID/AED (Exp: 2026)
Education: Bachelor’s Degree (History) York College of Pennsylvania
Experience:
Supervisor, Best Cellars, Summit, New Jersey 1/2024 to present
·Currently supervisor and key holder at a liquor store. Handling inventory and other responsibilities including opening & closing of store.
Family Care, Overlook Hospital & Inglemoor 10/2023 to 3/2024
·At first briefly visited and then later helped to provide family palliative care and light supervision for my mother’s second husband, currently in the hospice/physical rehab at Inglemoor while studying.
Supervisor, Starbucks, Summit, NJ 7/2023 to 10/2023
·Opening and closing of store, re-stocking inventory, keeping an eye on the Third Place environment, & making sure customers were satisfied with their order.
·Discern and respond to customer needs and queries.
·Developing positive interpersonal rapport with shift team & communicating with management.
·Making different hot & cold beverages by adhering to recipe & presentation standards, handling food, POS & familiarity with different products.
·Maintaining counts of inventory, follow Starbucks operational policies & procedures.
Claim Representative LIRO/NYSHAF, Long Island, New York 7/2022 to 8/2022
·Worked on NYS Homeowner Assistance fund Responded to applicant queries regarding claim status and coordinated payment and logistic information with proxies, case management, and loss mitigation.
Billing Liaison, TOPLAB, Millburn New Jersey 1/2022 to 7/2022
·Acquiring data for billing requisition within an office setting where I carried out requisition work in addition to basic office work.
·Recovered $200,000 for company by resolving problems on open item list.
·Processing paperwork in timely fashion, meet deadlines, making sure records are done correctly.
·Database management in compliance with HIPAA standards.
·Making sure relevant information accurate (contact, ICD-10, etc.).
·Reached out to patients and clients when information is incomplete.
Special Ed Teacher’s Assistant, Golden Door Charter School, Jersey City, NJ 09/2021 to 12/2021
•Worked with small group of 4-5 school children with what they needed help with based on their IEP: Making sure they would get extra time on tests & projects when needed, up-to-date on assignments, classwork, lesson modules, and carried out based on what SpEd teacher would tell me to do.
•In-class communication with SpEd Teacher was accomplished via bluetooth & they could also see what was going on from back of class via camera; SpEd Teacher would help with ELA & Math Class, I helped with History (per my degree) & Science.
•Walked around class, checking in to prompt and see if my IEP students needed help with anything.
•I got very used to being in a class setting and helping students if they needed help.
•Helped substitute teachers and full-time teachers with keeping order in the classroom especially towards the end of the day.
Security Professional, Harvard Protection Services, LLC 10/2019 to 09/2021
·Security at a Class A building with priority being on the security of site and safety of clientele.
·Job duties entail proper access control, maintaining security policies and procedures, and making rounds of property and sites.
Executive Production Assistant NEGNYC, Brooklyn, New York 04/2014 to 03/2020
·Secured clients, vendors, and sponsorships for the Brooklyn Music Festival.
·Acquisition and management of different vendors for the Festival.
·Generated finances for the festival both in advance and the week of.
·Served as assistant to the Producer: Met with various festival clients including beer distributors, sponsors, food corporations, and potential venues.
·Handled website copy-editing & business correspondence with clients and staff.
·Helped setup pre-sale packages which led to an extra $5k in profits.
Parking Enforcement Officer, Morristown Parking Authority 12/2015 to 06/2019
-Dealing with the public in the issuing of tickets, relaying of information to HQ regarding broken meters, notifying MPA and on-site staff when elevators are out of order at different sites and posting signage to notify public.
-Helped give directions to the public, reported lost/missing/abandoned vehicles to police.
-Briefly assisted Sergeant Rodney Davenport with safe transportation of physical funds to bank.
-Patrolled Garages and Lots, escorting people off property when necessary or prompted to do so.
-Skilled in verbal de-escalation and calmly dealing with irate or upset people with the ideal goal being to make the receiving of a ticket less stressful and peaceful for both parties.
-Maintaining a good demeanor in the face of stressful situations
Activities:
Recent article on “Alzheimer’s and AR Tech,” published in 2600 Quarterly Magazine
Martial Arts (2nd Degree Blackbelt), PADI Open Water Scuba,
Habitat for Humanity & Adopt-a-Block Road Clean-Up (Lambda Community Service Award)
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