Administrative Support Team Leader

Shena Jefferson

**************@*****.*** 443-***-**** Baltimore, MD

SUMMARY

Seeking Administrative role with over 15 years of experience in managing operations and enhancing team productivity. Proven expertise in financial transactions, payroll management, and operational efficiency, supported by strong skills in communication, time management, and Microsoft Office. Adept at multitasking and problem-solving in fast-paced environments, ensuring seamless administrative support. WORK EXPERIENCE

Joseph H. Brown Funeral Home

Executive Manager May 2024 - Jan 2025

• Coordinated with families to confirm and clarify funeral arrangements, ensuring a respectful and seamless process.

• Managed financial transactions, including receiving payments and reconciling accounts with third-party vendors.

• Supervised staff to maintain task alignment and operational efficiency, providing necessary support.

• Submitted payroll accurately and on time.

NFM Lending

Finance Team Leader Jan 2016 - Mar 2023

• Created a collaborative team environment that encouraged open communication and goal-setting.

• Delegated tasks, set deadlines, and supervised daily operations for efficient workflow.

• Monitored team performance and reported on key performance metrics.

• Facilitated training and coaching sessions to enhance team capabilities.

• Established clear team goals to align efforts and improve productivity. SunTrust Bank

Mortgage Processor Jan 2014 - Dec 2016

• Evaluated and processed loan applications, ensuring compliance with regulatory standards and accuracy of applicant information.

• Managed real estate loan documentation and facilitated payment processing through various methods, including cash, money orders, and wire transfers.

• Collaborated with applicants to identify appropriate mortgage options and submitted finalized loan packages to the Underwriting department.

• Coordinated with internal teams to streamline the loan approval process and improve operational efficiency.

• Maintained comprehensive records of all loan transactions to ensure accurate reporting and audit compliance. EDUCATION

Baltimore City Community College

Associate’s Degree, General Studies

Baltimore, MD

CERTIFICATIONS

Certified Peer Recovery Coach, CCAR Recovery Coach Academy 2025 SKILLS

Loan Vision • Encompass • Macro • QuickBooks • Calculator • Scanner • PayCom • Accounting • Time Management

• Communication • Microsoft Office Proficiency • Problem Solving • Multitasking • Data Entry • Adaptability • Customer Service

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