Lodge Manager F B
Resume:
Ali Ali
HOSPITALITY - MANAGER
Details
**********@*******.***
NATIONALITY
Tanzanian
Skills
Budgeting
Forecasting
Recruiting
Inventory Management
Menu planning
Delegation
Scheduling
Problem solving
Purchasing
Point of Sale (POS)
Billing
Eye to details
Mentorship
Languages
Swahili
English
Hobbies
Reading
Traveling
Profile
Hospitality Manager with a strong background in Food & Beverage Service management. Bringing forth several years of industry experience and expertise in managing staff, Front & Back of house operations. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service. Passionate about the food service industry, and eager to bring my years of experience and growth to another flourishing establishment.
Employment History
Employment History
Food & Beverage Manager at Rivertrees Country Inn, Arusha. OCTOBER 2 024 — PRESENT.
● Ensure compliance with all health and safety regulations.
● Coordinate with other departments.
● Ensuring high level of guests’ satisfaction by maintaining exceptional service standards.
● Oversee the implementation of new food and beverage concepts.
● Manage the budget with the Executive Chef for the food and beverage department.
● Ensuring consistent food and beverage quality by leasing with kitchen and bar teams.
● Collaborating with the marketing team to promote restaurant’s offering and special events.
F&B Manager at Hotel Verde- Azam Luxury Resort & Spa, Zanzibar City
SEPTEMBER 2023 — OCTOBER 2024
● Oversee the training and development of food and beverage staff.
● Ensure compliance with all health and safety regulations.
● Coordinate with other departments.
● Represent the hotel at any industry events.
● Oversee the implementation of new food and beverage concepts.
● Manage the budget with the Executive Chef for the food and beverage department.
● Resolve customer complaints.
Ang-F&B Manager at Mount Meru Hotel, Arusha
JANUARY 2 023 — AUGUST 2 0 23
● Manage the food and beverage department in collaboration with Head Chef.
● Created reports and documents as requested by the General manager
● Developed training programs and performance reviews to ensure staff competency and productivity
● Managed a team of 48 staff members to ensure quality service and a positive customer experience
● Implemented a cost-saving strategy that reduced labor costs by 15% without sacrificing customer satisfaction
● Collaborated with vendors to negotiate better prices and secure discounts on key ingredients, resulting in an 8% savings in food costs
● Developed and implemented a customer loyalty program that increased repeat business.
● Resolved customer complaints in a courteous and professional manner. Restaurants Manager at Mount Meru Hotel, Arusha, Tanzania MAY 2022 — JANUARY 2023
● Set and monitored performance goals for employees and provided feedback to ensure goal achievement.
● Developed and maintained relationships with vendors to ensure quality products at competitive prices.
● Developed and implemented strategies to increase customer satisfaction, resulting in a 6% increase in repeat customers.
● Streamlined operations and reduced labor costs by 15% through the implementation of new workflows and processes.
● Recruited, hired, and trained a staff of 15+ employees, resulting in an increase in employee retention.
● Analyzed financial data to identify and capitalize on cost-saving
● opportunities.
Outlet Host at Grand Hyatt, Abu Dhabi
NOVEMBER 2 019 — FEBRUARY 2022
● Delivering personal and genuine service to inspire repeat visits.
● To greet and welcome guests promptly in a warm and friendly manner.
● To arrange Table and restaurant reservations for guests via calls and emails.
● Entertaining guests and making them feel special by taking care of all their requirements.
● Upselling and managing positive guest experience. F&B Outlets Team leader at Hyatt Regency, Daresalaam APRIL 2019 — NOVEMBER 2 0 19
● Improved team morale and motivation through positive reinforcement and team-building activities
● Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
● Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale
● Developed and maintained an agile team culture by facilitating team building activities and promoting an environment of continuous improvement
● Managed team budget and resources to ensure that team had access to necessary equipment
● Led a team-building exercise that increased team morale and resulted in a positive learning environment
● Increased team motivation and discipline, resulting in a 30% increase in team focus and performance
F&B Outlets Team leader at Park Hyatt,
JANUARY 2 015 — MARCH 2 019
● Improved team morale and motivation through positive reinforcement and team-building activities
● Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
● Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale Restaurant Captain at Sea Cliff Resort & Spa, Zanzibar City JANUARY 2 014 — J ANUARY 2 015
Education
Diploma of Management, ICM,
SEPTEMBER 2022 — OCTOBER 2022
Diploma Hospitality Management, Alison Education,
SEPTEMBER 2022 — OCTOBER 2022
High School Certificate ‘’O’’ Level, Dunga Secondary, SEPTEMBER 2022 — OCTOBER 2022
Computer Applications Training, of Zanzibar., Dar es Salaam Foreign language, Microwaves Training center, Zanzibar City Courses
Ownership & Accountability, Outstanding Solutions
JUNE 2023 — J UNE 2023
Food Safety Training, Abu Dhabi Food Control Authority SEPTEMBER 2020 — SEPTEMBER 2020
Certified F&B Trainer, Park Hyatt Abu Dhabi
J ANUARY 2019 — J ANUARY 2019
WSET LEVEL 1, Wine & Spirit Education Trust
JUNE 2022 — J UNE 2022
References
Shane Lionel Nash from Grand Hyatt Abu Dhabi
*****.****@*****.*** +971-**-***-****
Aurelia Mangosongo from Mount Meru Hotel- Arusha
*******.**********@**************.**.** +255-***-***-*** Modester Ngaula from Hotel Verde- Zanzibar Azam Resort **@***.**********.*** +255-***-******
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