Medical Receptionist Administrative Support
Resume:
KATRIN WATKINS
Stamford, CT *****
***************@*****.***
Dedicated Administrative Support professional seeking full-time employment with a customer-centered organization or company. Known for interacting effectively and efficiently with customers and responding appropriately to their questions and requests. Considered a talented employee ready to tackle any responsibility with a pleasant demeanor and attitude. Excellent time management, organizational, verbal, and written communication skills. Flexible and willing to accept new challenges to learn and adapt to your organization.
Skills:
• Microsoft Teams
• Outlook/Excel/Word
• OpenVista/CareVue
• RTM
• Meditech
• Waystar/Cardpointe
• Zocdoc
• Eclipsys/Salesforce/
DocuSign
• Credit & Collections
• Office Management
• Scheduling
• Travel Coordination
• Customer-centered
• Organized, Prompt
• Leader, Team-centered
• Empathetic
• Goal & Outcome Focused
• Healthstream
• PCC Point Care
Work Experience:
Financial Registration Coordinator (Temp)
Silverhill Hospital – New Canaan. CT
July 2024 to present
• Verify patient’s insurance coverage.
• Ensure all patients scheduled for admission understand financial obligations for financial clearance for admittance day of arrival.
• Deal directly with guarantors/trustee/patient’s responsible parties to review cost, insurance coverage and payment requirements.
• Ensure proper noted notations and comments are promptly entered into systems.
• Close out admissions charts, process payments, and run evening census report.
• Collaborate with the Supervisor and Manager of Patient Accounts the inability or unwillingness of any patient or responsible party to meet the cost of treatment at time of admission. Medical Secretary/Referral Coordinator
Stamford Hospital – Stamford, CT
February 2019 to November 2023
• Greeted clients in a confident, emphatic and helpful manner.
• Checked patients in and out providing needed documentation.
• Scheduled, rescheduled and cancelled appointments in a timely manner.
• Executed no-show letters, referrals from doctors to specialist, conducted peer to peer meetings, And updated demographics for patient
• Presented at monthly meetings on all KPI’s monthly reports that affected each location and the organization.
• Monthly Healthstream Training in all departments Concierge
Sunrise Senior Assisted Living – Stamford, CT
March 2019 to April 2021
• Remedied issues quickly and effectively though active listening, conflict resolution and dynamic communication skills
• Demonstrated respect, friendliness, and willingness to help the team.
• Maintained excellent attendance record and consistently arrived on time.
• Developed and maintained courteous and effective working relationships.
• Performed duties in compliance with all applicable standards, policies, and regulatory guidelines.
• Managed over 100 calls daily conducting sales and increased sales by 10-15%
• Transported residents to and from their destinations within the community. Medical Secretary/Office Manager
Hospital for Special Surgery – Stamford, CT
January 2018 – June 2019
• Coordinated front desk duties, patient scheduling, billing and managed over 75-200 calls daily.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointment and payment processing.
• Located, checked in and pulled medical records for patient appointments and incomplete charts.
• Supported office staff and operational requirements with administrative tasks.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Coordinated special projects and managed schedules. Medical Appointment Scheduler
Caremount Medical Group – Mount Kisco, NY
November 2017-February 2019
• Coordinated physician appointment orders with patient requests to build schedules for each patient emphasis on incorporating pertinent medical information.
• Maintained, manipulated, and coordinated physician schedules to incorporate time constraints, patient types and desired statistical outcomes.
• Entered data into electronic medical records and accurately maintained data to coordinate both patient and provider schedules in multiple computer database systems.
• Managed team of eight (8) employees: hiring, training and professional development Education:
Associate of Applied Business, Business Administration Interboro Institute College, New York, NY
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