Field Service Technician

Available to Work beginning */*/****

Charles J Vincent 2782 E Hermitage Rd NE Kingston, GA 30145 cjvin62@(678) 457-gmail.0669 com EDUCATION

****-**** *** ********* ********* Portland, OR

Associates of Applied Science Degree / Electronics Engineering Technology EMPLOYMENT

2024 Autossey Automotive (Woodstock, GA) 1st Year Mechanic (July to Present) Brakes, Oil Changes, Trans, Coolant, P/S Flushes. (Experience so far with Toyota, Lexus, Infinity, Nissan. Honda, Acura) 2020-2023 SkyNet Wifi Carrollton, GA (Contractor)

Install & Maintain Rural Internet Solutions (T-Mobile, AT&T, Verizon) 1998-2020 International Business Machines (IBM) Atlanta, GA Remote Support Center Worked on various Remote Support teams over 21 years including: Gateway 2000 CSR Support / Supported IBM Techs doing Onsite PC repairs RedCreek and VPNet Support / Support Customers various Box-to-Box VPNs & Client-to-Box VPNs Mirapoint Email Servers / Supported Mirapoint Admins (Linux Appliance & protocols. SMTP, IMAP, POP) Netscreen Firewall/VPN Support (Later became Juniper). Supported Customers with Firewall/VPN Issues IBM Unified Messaging Support / Supported Internal Customers issues and handled site migrations/moves. IBM NSeries Support / Handled Customers NSeries (NetApp) issues. iSCSI, FC, various other protocols. IBM FlashSystems / Supported IBM Customers with High Speed Storage and various RAID configs. 1982-1998 Dow Jones & Co, Inc (Division: Dow Jones Service) Field Service Technician / Worked at various locations in California, Washington State and Georgia PC/Server repair, Satellite Dish maintenance, Various Laser, Inkjet & Dot Matrix printer repair. Stock Quote Systems Install/Repair, Fax machine install/repairs, other telecommunications related maintenance. SKILLS

Customer Communication (Verbal and written)

Problem Diagnosis and Remote Assistance towards a resolution. Computer hardware Installation and Repair (Commercial and Residential) Network Cabling Installation, Troubleshooting & Repair Patience and Persistence with tough issues.

INTERESTS

Amateur Radio (Ham Radio) Equipment, Bands, Signal Propagation, Antennas Automotive Maintenance & Technology - Diagnostic Equipment & Troubleshooting. Woodworking - Projects, Tools, Technology, Construction Security Cameras & Surveillance - Analog and POE Systems, Cameras and DVRs/NVRs Camping, Hiking, Canoeing, Kayaking, Outdoor Skills, Boy Scouts Photography & Videography

CERTIFICATIONS (Currently studying for ASE Exams)

A+ Certification (1996) IBM Cert - Unified Messaging Administrator IBM Cert - Mirapoint Certified Administrator IBM Cert - Certified Netscreen Administrator (CNA) IBM Cert - Certified Flash Administrator (CFA) IBM Cert- NSeries Certification (NCDA)

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