Office Manager Customer Service

Heather Sanders Ocean Springs, MS

662-***-**** *******@*****.***

Summary

Experienced Office Manager and Entrepreneur with a demonstrated history of professionalism, problem solving, strong communications and interpersonal skills, and dedication to company success., Seeking a position working remotely as an office support or customer service representative where my 20 years of experience in office management, sales and service, and customer relations can best be utilized. Work History

United States Postal Service, Northern Virginia; Rural Assistant Carrier; 12 2023 – 12 1024 Performed duties as Mail Carrier for local USPS mail distribution centers. Demonstrated ability to quickly adapt to the unique function and requirements of postal distribution, adapted to driving a variety of right-drive vehicles in the congested No. Virginia traffic, and eagerly engaged in the team-work-necessary environment. HSM Services, Greenwood, MS; Office Manager, Board Treasurer; 2015-2022 Took over as Office Manager for a company that was over $1 million in debt. Quickly identified corporate tax liabilities and employed my negotiating, communication, and interpersonal skills to establish payment plans with the IRS and with the state’s treasurer of Mississippi and Ohio. Paid off back taxes of $700,000 in 2 years. Coordinated payment plans with 5 creditors to bring 3 months of delinquent vehicle payments up to date. Reduced office staff from 5 down to 2, by streamlining employee work hour tracking and payroll for 30 employees using the ADP Payroll Services application, resulting in annual payroll saving of over $200,000/yr. Managed the employee insurance program, the drug testing program, and highway toll expenses to insure continual regulatory compliance.

Managed equipment insurance, taxes, and titles for a fleet of over 20 vehicles. Coordinated and obtained permits for multi-state travel and operations, including multi-state government fuel tax filings as required. Coordinated and obtained operational permits for projects in over 10 states. Organized project planning input from the sales team to produce professional/formal job winning proposals for potential clients.

Sanders Grocery, Minter City, MS; Owner-Operator; 2001-2015 Managed all aspects of convenience store operations including, staffing, customer service, payroll, collections, inventory, accounts payable/receivable, sales permits, and tax payments. Deli operations required strong sanitary controls and compliance with state regulatory requirements. REFERENCES

Gina Backlund, Creditor, 704-***-****

Amanda Huskey, Farm Bureau Bank, 205-***-****

Tom Israel, Former Client, 703-***-****