Baton Rouge Customer Service

JENNIFER LYONS WHITEHEAD

Baton Rouge Louisiana 225-***-**** *******************@*****.***

Professional Summary

Eager to accept a position that will provide opportunities to utilize my professional background. Offers additional training, enable me to use my strong organizational skills, educational background, and ability to work well with people.

Skills

Microsoft Word, Excel, PowerPoint, Internet,

and Cash register

• A self-sufficient and motivated person.

Proficient with Microsoft Word, Excel,

PowerPoint, Internet, Cash register and

excellent typing skills (45 WPM). Eager to learn

any new software programs.

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Work History

Scheduler Phone Operator 01/2024 to Current

Comprehensive Pain Management LLC

Coordinated scheduling for multiple departments, ensuring efficient resource allocation and adherence to project timelines.

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Developed and maintained scheduling systems to optimize workflow and increase operational efficiency.

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Facilitated communication between teams to resolve scheduling conflicts and enhance collaboration.

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Analyzed production schedules, identifying bottlenecks and recommending process improvements for timely delivery.

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Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

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Front Desk Agent 02/2023 to 11/2024

Element by Westin Baton Rouge South – Baton Rouge, LA

• Greeting guests and helping form a positive first impression of the hotel Performing check-in procedures, including identity verification, payment processing and room assignment

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• Answering questions about the hotel's policies and amenities

• Answering questions about the local area and providing relevant recommendations

• Supporting swift and complete resolution of any guest complaints or inquiries Office Cashier/Receiving Clerk 06/2022 to 01/2023

Rouses Market #69 – Baton Rouge, LA

• Check vendors (products) in

• Greet customers' daily, assist customer in any way possible.

• Handling cash daily in the accounting office.

Making sure the front-end employee are doing their job and also training the new people that would get hired for the front-end.

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Customer Service Manager/Head Bookkeeper 05/2004 to 06/2022 SuperValu #9048 – Greenville, MS

• Make sure that the needs of customers are being satisfied.

• Handling face-to-face enquiries from customers.

Provide primary day-to-day in-store accounting procedures necessary to meet the company's financial reporting requirements.

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Check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

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• Balances to the safe daily.

Receiving Clerk, Customer Service Associate, Supervisor, Cashier 06/1996 to 01/2004 Kroger – Greenville, MS

• Check vendors (products) in

• Greet customers' daily, assist customer in any way possible.

• Handling cash daily in the accounting office.

Making sure the front-end employee are doing their job and also training the new people that would get hired for the front-end.

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Receptionist 06/1994 to 08/1994

Adult Day Care Center – Greenville, MS

• Answering phones, filing, transferring phone calls, assisting other employees. Education

High School: Computer

Leland High School - Leland, MS

Cornerstone Christian School - Townsend, GA

References

Available on Request

Contact this candidate