Replenishment Analyst
Resume:
EMMA DAWSON
SKILLS
• Microsoft Word
• Excel
• Outlook
• PowerPoint
• Typing 40 WPM
• Sales Force
• AS400
• Equator
• Dual Screens
Capable Replenishment Team Member effective at keeping merchandise moving from trucks, to storage and on to sales floor smoothly. Dedicated to efficiency and adept at multitasking.
WORK HISTORY
December 2020 - April 2025
Replenishment Specialist Neiman Marcus Group, Dallas, TX, United States
October 2016 - December 2020
Coordinator Neiman Marcus Group, Dallas, TX, United States November 2015 - March 2016
Inbound Customer Service Maximus/Aerotek, Irving, TX, United States June 2015 - July 2015
Refund Specialist Arbonne International, Addison, TX, United States November 2014 - May 2015
Manages inventory for stores or warehouses according to the buying offices request.
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Increasing or decreasing supplies when they run low, or there are too many items for sale in a particular location.
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Run replenishment reports as needed and requested. Data input accordingly.
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• Support Allocation and warehouse transfer processes.
• Work closely with Allocators to prepare system for allocations. Strong organizational and excel skills that is utilized to support other departments as needed.
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Take inbound calls from veterans referred by Veterans Affairs Hospital
(VA) inquiring about setting up an appointment for a particular episode of care.
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Provide appointment information and reach out to the necessary department to get the process completed, to get the appointment set.
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Also, take inbound calls from Physicians inquiring about a veteran that already has an appointment with them or they are trying to get an appointment set.
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Answer questions regarding Consultation reports, Clinical notes, Eligibility status, and effective dates.
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Complete Authorization Forms for veterans, entering demographics, other health insurance information and the diagnosis of the veteran.
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In some cases, I would have to journal the VA to request the necessary documentations to get the veteran eligible and get the Consultation sent.
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• Processes refunds and resolution of credit balances. Documents on account and prepares documentation to support the refund request.
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Completes refund request form; refers accounts requiring adjustments to the Director.
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CONTACT
Dallas, United States 75237
**********@*****.***
Bold Profile
Member Service Agent Prime Therapeutics, Irving, TX, United States August 2013 - December 2013
Participant Service Representative Mercer, Dallas, Texas, United States November 2012 - April 2013
Customer Support Representative Sephora.com / Avail Search Group, Dallas, TX, United States
January 2012 - July 2012
Mortgage Short Sales Specialist AMO Recoveries, Inc. / Advantage Staffing, Dallas, TX, United States
October 2010 - November 2011
Customer Service Romney Group, Duncanville, TX, United States November 2006 - August 2010
Customer Service Representative Liquidity Services Inc., Garland, TX, United States
Inbound calls from members who would like to refill prescription, checking status of order, wanting to reach out to doctor to renew prescriptions and assisting with explanation of benefit information.
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Working in large call center taking calls regarding Health and Welfare benefits.
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Ensures compliance of federal, state, and municipal regulations, privacy requirements, and tax law.
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Responsible for conducting individual personalized benefit review sessions for Active, Retired or FMLA/Leave of Absence employees.
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During open enrollment ensure that each employee has a good understanding of their benefit options available to them.
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Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
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Respond to customer, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action.
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Interacted with banking center associates, vendors, and/or customers; data entry; requesting, receiving loan document file.
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• Inbound calls for existing or potential Chase account holders. Answer questions about existing accounts with balances, APRs and account upgrading.
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• Upselling customers to Platinum accounts.
Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
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EDUCATION
High School
Franklin D Roosevelt High School, Dallas, TX
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