Nursing Assistant Customer Service

Sean Evans

925-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Versatile professional with a track record of enhancing efficiency and customer satisfaction at FedEx Ground. Excelled in roles requiring attention to detail and problem-solving, from Nursing Assistant to Ops Manager. Skilled in staff training and software knowledge, achieving significant improvements in process automation and patient care standards. SKILLS

• Customer Service

• Problem solving

• Basic life support

• Activities of daily living ADL support

• Staff training

• Communication

• Software knowledge

• Leadership

WORK HISTORY

NURSING ASSISTANT 08/2023 to Current

Nurses Next Door - Dublin, CA

• Helped patients effectively manage routine bathing, grooming, and other hygiene

• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

• Promoted a safe and clean environment by maintaining strict adherence to infection. control protocols and sanitation standards.

LANDSCAPER MANAGER 06/2012 to 12/2023

Sticks and Stones Gardening - Livermore, CA

• Maintained grounds by trimming, weeding, and general clean-up.

• Performed planting, watering, mulching, and edging of lawns.

• Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

• Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.

• Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.

ASSISTANT LOGISTICS MANAGER 12/2020 to 06/2023

Cepheld - Lodl, CA

• Oversaw daily inventory counts to maintain data accuracy.

• Prepared reports tracking information such as purchase orders, inventory numbers, and

• Worked with vendors to schedule daily pickups and weekly deliveries.

• Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.

• Managed purchase order processing from initiation to completion, verifying accuracy at each stage to prevent errors or delays in fulfillment.

• Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.

OPS MANAGER 01/2018 to 12/2020

Fed Ex Ground - Tracy, CA

• Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.

• Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.

• Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.

• Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.

• Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.

• Trained and guided team members to maintain high productivity and performance metrics. EDUCATION

Contra Costa College - San Pablo, CA

General Studies-1998 - 2001

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