Account Management Client Relations

Christopher Grimes

*** ******* **** ***** *******, NC 27610 ● 240-***-**** ● ************@*****.***

Security Manager / Director

Operations ~ Account Management ~ Staffing ~ Scheduling

Team-Building & Leadership ~ Client Relations ~ Incident Reporting

Profile

Offer 22+ years’ experience in managing security teams in retail and corporate environments.

Extremely well-versed in risk and threat mitigation/management, facility and asset protection, project and account management, strategic planning, training, credential tracking, and team leadership.

Sound knowledge of access control systems, alarm and monitoring systems, surveillance procedures, and CCTV systems.

Advanced expertise in developing and managing multimillion dollar security contracts/programs, emergency planning and response, theft prevention, policy development, and physical assessments.

Strong leadership experience inclusive of training, coaching, evaluating, and motivating personnel.

Hands-on manager who excels in assembling, coordinating, and leading high-performance teams; adept at conflict resolution and morale-building.

Able to effectively apply new technologies and techniques to streamline analytical, operational, and investigative tasks specifically related to physical security, loss prevention, and asset protection.

Professional Experience

Allied Universal, JBGSMITH Corporate Headquarters, 2024 to 01/2025

Lead Officer

Scheduled, directed, monitored, mentored, and supervised uniformed security officers

Track and verify staff credentials, ensured rigorous contract compliance, and execute random patrols of building to verify officer conformance to post orders and other contractual agreements.

Monitor the building CCTV System

Check footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity

Coordinate communications, including taking calls, responding to emails and interface with the client

Write reports of daily activities and irregularities such as equipment or property damage, theft and presence of unauthorized unusual occurrences

Work with local and federal law enforcement agents to coordinate apprehensions

Address problems quickly and report clear information while working under minimal supervision

Enforce security regulations and calmly and promptly escort non-compliant individuals off premisses or to security office to be issued a trespassing notice

Maintain safety by quickly responding to alarms and investigating disturbances

Oversee premises to identify safety risks and ensure employee and visitor safety

Monitor and evaluate security performance on key security issues and recommend corrective action programs where appropriate

Develop improved training methods with focus on public safety and officer awareness

Keep staff aware of security and safety concerns with regular meetings and drills

Provide guidance to security staff on appropriate courses of action for diverse situations

Allied Universal, L’Enfant Plaza SW (JBGSMITH), 2019 to 2023

Security Director

Spearhead full scope security operations across office and retail areas including staffing, performance evaluations, conflict resolution, scheduling, training, client relations, cost control, and report preparation.

Develop and maintained operational procedures so that a valid, site-specific post orders are always available for emergency reference by the security staff

Submit a daily summary report to the client concerning contractor work schedule and all reportable issues with the facility.

Direct, motivate, improve, and maintain effective relationships with both the client and employees.

Orchestrate comprehensive training encompassing CPR/AED/first aid, report writing, SPO & SO (Security Officer) certification, retail training, customer service training, investigations, and apprehension techniques for suspects.

Enforce client contractual requirements and Allied Universal policy noted in the employee handbook and Post Orders.

Monitor staffing obligations for the site. Aid Human Resource recruiters in recognizing and interviewing qualified candidates for hire.

Meet weekly with client to discuss facility issues, alarm, and camera issues in the SOC (Security Operation Center), incidents report along with all upcoming facility events and provide security and technical expertise and proper solutions to complete client satisfaction.

Control contractual scheduled site hours with a minimum of unbilled overtime.

Track and verify staff credentials, ensure rigorous contract compliance, and execute random patrols of buildings to verify officer conformance to post orders and other contractual agreements.

Manage payroll and billing. Assign all staff weekly work schedules.

Methodically conduct bi-annual security assessment to detect risks to property or assets and evaluate or recommend installation of equipment such as alarms and cameras.

Handle all escalated security concerns or any emergency accordingly.

Admiral Security Services, L’Enfant Plaza SW (JBG Companies), 2004 to 2019

Security Director

Initiated full scope security operations across office and retail areas including staffing, performance evaluations, conflict resolution, scheduling, training, client relations, cost control, and report preparation.

Compiled regular reports to analyze and recommend corrective action for incidents such as thefts, slips & falls, medical emergencies, and elevator entrapments.

Orchestrated comprehensive training encompassing CPR/AED/first aid, report writing, SPO & SO certifications, retail training, customer service training, investigations, and apprehension techniques for suspects.

Methodically conducted bi-annual security assessment to detect risks to the property or assets and evaluate or recommend installation of equipment such as alarms and cameras.

Maintained and continually review and/or update fire emergency building evacuation plans.

Evaluated, motivated, direct, and provided constructive feedback to supervisors and the assistant account manager.

Facilitated monthly safety committee meetings with the retail property tenants to ensure transparent communication concerning security concerns.

Managed payroll, billing, and staff work schedules weekly.

Control contractual scheduled site hours with a minimum of unbilled overtime.

Certifications & Training

Account Manager Leadership Development

Retail Security Officers Course

Special Police Officer Training Certificate

Department of Corrections Service Certificate

Loss Prevention Specialist Certificate

Workplace Diversity Certificate

CPR & First Aid Certificate

Active Shooter Training Certificate

GED, Andrew Jackson High School, Queens, New York

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint), CCTV systems, access control technologies

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