Program Manager

GEORGE WORK

Bloomfield Hills, Michigan *******@*****.*** 248-***-**** www.linkedin/in/georgework

SUMMARY

Dynamic Quality Assurance & Compliance Director with 15+ years of expertise in regulatory compliance, SOP development, and risk management across healthcare, and manufacturing. Skilled in auditing, process optimization, and ensuring compliance with ISO 9001 and HIPAA standards. Adept at developing healthcare programs, process training, and implementing SAFE Lean Portfolio methodologies to enhance operational efficiency and audit readiness.

CORE PROFICIENCIES

Program & Project Management

Agile Methodologies

Change Management

KPI & Metrics Analysis

Stakeholder Engagement

Strategic Planning & Execution

B2B Operations

Operational Efficiency

Product Management

Leadership & Mentorship

Enterprise Software Implementation

Risk Management & Security Protocols

PROFESSIONAL EXPERIENCE

PROGRAM MANAGER 03/2025 to present

ATTENTIS CONSULTING Greenville, TN

As a program manager, I led cross-functional teams to plan, execute, and deliver complex programs on time and within budget, ensuring alignment with strategic business goals.

Planned and implemented Salesforce solutions for healthcare clients, achieving a 25% improvement in project management effectiveness and operational efficiency.

Collaborated with executive leadership to establish a Project Management Office (PMO), introducing best-practice processes that enhanced governance and overall organizational alignment.

Led the definition and deployment of Salesforce Health Cloud for healthcare plans, resulting in a 30% increase in performance, customer satisfaction, and operational agility.

Mentored Delivery Leads and Product Owners in Agile methodologies, improving stakeholder management, team collaboration, and project delivery timelines.

Spearheaded cross-functional initiatives to enhance engineering processes and streamline security protocols, driving increased compliance and reducing operational risks.

IT DELIVERY MANAGER I 01/2020 to 03/2025

BLUE CROSS BLUE SHIELD of MICHIGAN

As an IT Delivery Manager, I led end-to-end delivery of IT projects, ensuring timely execution, resource allocation, and alignment with business objectives to drive operational efficiency and stakeholder satisfaction.

Led cross-functional IT initiatives with Business and Technical teams, achieving a 15% improvement in project delivery efficiency and enhancing collaboration across departments.

Coached Blueprint Program Delivery Leads, driving improvements in team performance, communication, and the ability to manage stakeholder expectations effectively.

Revamped the Change Request process, resulting in a 20% reduction in turnaround time for IT program management, streamlining workflow and accelerating project timelines.

Mentored Delivery Leads in Agile and Waterfall methodologies, promoting consistency in project management practices and ensuring successful delivery across diverse teams.

Implemented key performance metrics to track and optimize IT initiatives, ensuring alignment with strategic business objectives and improving overall project success rates.

DELIVERY LEAD II 01/2012 to 01/2020

BLUE CROSS BLUE SHIELD of MICHIGAN

As a Delivery Lead II, I coordinated the end-to-end delivery of complex projects, managing cross-functional teams, ensuring timely execution, and aligning project outcomes with business goals to maximize stakeholder value.

Coordinated with Business and Technical teams to execute projects, ensuring seamless alignment with organizational goals and the successful delivery of key initiatives.

Managed projects with over $2M in business value, demonstrating expertise in enterprise software implementations and driving impactful business outcomes.

Collaborated across business portfolios to implement technical enhancements, resulting in a 15% improvement in process efficiency and operational effectiveness.

Utilized Agile Project Management principles to achieve a $1M cost savings in 2018, optimizing project delivery and resource allocation.

Mentored Delivery Leads in best practices for project management, improving team capabilities and enhancing stakeholder engagement for higher project success rates.

PROJECT LEADER 12/2010 to 01/2012

BLUE CROSS BLUE SHIELD of MICHIGAN

As a Project Leader, I directed and oversaw the successful execution of projects, managing teams, resources, and timelines to ensure the delivery of high-quality solutions aligned with business objectives.

Planned and executed key projects, driving significant operational improvements and delivering results aligned with strategic business goals.

Led new product implementations that generated over $5M in revenue, showcasing expertise in product strategy and market execution.

Collaborated with cross-functional teams to ensure seamless project delivery, optimizing resources and timelines for successful outcomes.

Managed project risks and mitigated issues, ensuring minimal disruption to project timelines and achieving consistent delivery of high-quality solutions.

Drove continuous improvement initiatives, enhancing operational efficiency and delivering measurable results across business functions.

PROJECT LEADER 09/ 2009 to 12/2010

JAWOOD

As a Project Leader, I managed end-to-end project delivery, leading cross-functional teams to meet objectives, timelines, and budgets, while ensuring alignment with strategic business goals and stakeholder expectations.

Planned and executed projects that resulted in a 10% increase in operational efficiency, contributing to improved workflow and streamlined processes.

Led cross-functional teams to deliver key initiatives on time and within budget, consistently meeting project goals and business objectives.

Coordinated resources and timelines, ensuring smooth project execution and minimizing risks to deliver high-quality outcomes.

Implemented process improvements that enhanced team productivity and reduced operational bottlenecks, driving measurable business results.

Collaborated with stakeholders to ensure alignment on project goals, securing buy-in and fostering effective communication throughout the project lifecycle.

PROGRAM MANAGER 01/2008 to 02/2009

YAZAKI NORTH AMERICA Canton, MI

As a Program Manager, I led cross-functional teams to plan, execute, and deliver complex programs that aligned with organizational goals, ensuring on-time delivery, resource optimization, and stakeholder satisfaction.

Led cross-functional teams in the planning and execution of multiple complex programs, ensuring alignment with strategic business goals and delivering projects on time and within budget.

Managed program budgets, schedules, and resources, optimizing performance and minimizing risks to achieve successful program outcomes.

Facilitated stakeholder communication and collaboration, ensuring clear alignment of expectations, project scope, and deliverables across teams and executive leadership.

Implemented best practices in program management, improving process efficiency and driving continuous improvement initiatives that enhanced team performance and program success rates.

Monitored program performance using key metrics, identifying opportunities for optimization and delivering measurable results that contributed to organizational growth and operational efficiency.

Program Coordinator 01/2004 to 01/ 2008

YAZAKI NORTH AMERICA

As a Program Coordinator, I supported the planning, execution, and monitoring of programs, ensuring smooth operations by coordinating resources, timelines, and communication between teams and stakeholders.

Coordinated program activities across multiple teams, ensuring seamless execution by aligning resources, schedules, and deliverables with program objectives.

Monitored program progress, tracking key milestones and performance metrics to ensure timely completion and adherence to budget constraints.

Facilitated communication between stakeholders, ensuring transparency and alignment on program goals, progress, and potential risks.

Assisted in the development of program documentation and reporting, providing stakeholders with regular updates on status, issues, and resolutions.

Supported resource allocation and scheduling, optimizing team efficiency and ensuring that all resources were available to meet project deadlines and goals.

EXTERNAL PROGRAM DEVELOPER 11/1998 to 01/2004

YAZAKI NORTH AMERICA

As an External Program Developer, I designed and developed programs in collaboration with external partners, ensuring the successful integration of solutions that aligned with client needs and business objectives.

Collaborated with external partners to design and develop customized programs that aligned with client needs, ensuring seamless integration of solutions into existing systems.

Managed the full program development lifecycle, from initial concept and design to implementation and delivery, ensuring quality and timeliness in all project stages.

Worked closely with clients and stakeholders to gather requirements, define project scope, and translate business goals into technical solutions that met and exceeded expectations.

Implemented efficient integration strategies, improving system performance and enhancing the overall user experience for clients through tailored program solutions.

Monitored program progress and provided regular updates, ensuring effective communication between internal teams and external stakeholders, while proactively addressing potential challenges or roadblocks.

STAFFING CONSULTANT 05/1997 to 11/1998

TANDEM STAFFING

As a Staffing Consultant, I manage the recruitment process by sourcing and placing qualified candidates for clients, ensuring a strong match between candidate skills and client needs. I build and maintain client relationships to drive successful hiring outcomes.

Managed full-cycle recruitment, including job posting, candidate sourcing, interviews, and placement, for a diverse range of industries.

Developed and maintained strong client relationships, understanding their staffing needs to provide tailored recruitment solutions.

Utilized multiple sourcing channels (job boards, social media, networking, referrals) to build a strong pool of qualified candidates.

Screened and interviewed candidates to assess skills, qualifications, and cultural fit, ensuring a high success rate of placements.

DISTRICT EXECUTIVE 08/1993 to 05/1997

BOY SCOUTS OF AMERICA

As a District Executive, managing all aspects of district operations, implementing strategic initiatives, and overseeing team performance to achieve organizational goals. I built and nurtured key relationships with stakeholders, ensuring smooth communication and operational efficiency.

Directed the day-to-day operations of the district, ensuring alignment with organizational goals and seamless execution of key initiatives.

Led, mentored, and motivated a diverse team to exceed performance metrics and drive operational excellence across multiple departments.

Built and maintained strong relationships with key stakeholders, including community leaders, partners, and internal teams, fostering collaboration and growth.

Developed and executed strategic plans that contributed to the district’s growth, including resource allocation, budgeting, and process optimization.

Monitored performance indicators and provided regular reports to leadership, identifying areas for improvement and implementing corrective actions to meet organizational objectives.

UNITED STATES MARINE CORPS RESERVE 1987 to 1994

INFANTRY (E4 RANK), 1ST BATTALION, 24TH MARINES

As a District Executive, managing all aspects of district operations, implementing strategic initiatives, and overseeing team performance to achieve organizational goals. I built and nurtured key relationships with stakeholders, ensuring smooth communication and operational efficiency.

Executed complex tactical operations as a key member of the Scout/Sniper Platoon, supporting mission-critical reconnaissance and precision engagements in high-pressure environments.

Provided leadership and mentorship to junior Marines in field operations, weapons handling, and combat readiness, fostering team cohesion and operational excellence.

Maintained and operated a wide range of infantry and surveillance equipment, ensuring optimal performance and mission success under demanding conditions.

Instructed Marines in advanced field tactics, navigation, and physical preparedness, contributing to increased unit capability and combat effectiveness.

Certified and served as a licensed High Mobility Multipurpose Wheeled Vehicle (HMMWV) operator, ensuring safe, strategic transport of personnel and equipment across challenging terrain.

EDUCATION

EDUCATION:

University of Phoenix Troy, MI MBA

Michigan State University East Lansing, MI BA, Advertising

MEMBERSHIPS & CERTIFICATIONS

CERTIFICATIONS:

Certified Project Management Professional (PMP)

Certified Scrum Master (CSM)

MILITARY EXPERIENCE

UNITED STATES MARINE CORPS RESERVE 1987 to 1995

Infantry, E4, 1st Battalion, 24th Marines

Member of Scout / Sniper Platoon

Licensed HMMWV Driver

Instructed Marines on various field operations

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