Human Resources Customer Service

ADRIANE M. DILLON TALBOT

* ******* ******

Peabody, MA 01960

978-***-**** *************@***.***

SUMMARY OF QUALIFICATION

MBA in Business Management Regis University

Certification in Human Resources Villanova University – Member SHRM

20 Years experience in Human Resources within Union and Non-Union environments

20 Years experience with a Manufacturing Environment

Experience with Compensation Packages and Multi State Payroll

Strong organizational and project management skills

Strong leadership abilities and proven management skills

Excellent customer service and relationship building skills

Excellent oral and written communication and presentation skills

ADP, Great Plains, KRONOS, UKG Payroll Experience

Virtual Edge electronic recruiting, ADP Recruiting Management and E-verify

PROFESSIONAL EXPERIENCE

Head of Personnel- Mechanical Keolis Commuter Services, Somerville, MA (6/23 – present)

(Charging Officer)

Ensure available resources are effectively leveraged to provide required staff coverage at all Mechanical facilities without heavy reliance on overtime on specific shifts at any location.

Manage the process of creating, abolishing and reposting jobs to maintain the required level of staffing and ensure CBA and company rules are followed.

Keep the Mechanical Personnel Table Master Sheet updated with all relevant information.

Track headcount against budget and employees who have the potential to retire or otherwise leave the business in order to try to predict future hiring requirements.

Track employees who are allocated to Supplemental Work initiatives.

Accurately maintain the Mechanical Union rosters, including who is on each roster and seniority date.

Oversee and ensure all job postings and awards are in accordance with CBA agreements applicable to the Mechanical unions.

Track the movement of employees with Hours of Service and Mechanical Employee designation to ensure that logbook and Drug and Alcohol testing requirements are known and met and ensure the Drug and Alcohol Compliance Manager and other Mechanical Managers are aware of who these staff are.

Identify opportunities to optimize production efficiency and operational resilience in accordance with the overall strategy.

Develop and maintain job descriptions for all union positions. This includes keeping track of job numbers, additional skills required (hoisting, freon recovery, CDL, etc), and ensuring different rates and differentials are correctly applied.

Work closely with the Mechanical Training Department to ensure that where jobs require additional licenses to be qualified to hold the job, that those licenses remain current, or the holder is disqualified, and the job reposted.

Attendance and Discipline Management and ensure all contract rules are followed

Manage the Safety Boot program for the Mechanical Department, working with the selected vendor and Mechanical Managers and Union Leaders to coordinate boot trucks and enable employees to select new boots each year.

Ensure clerical staff are properly assigned and carrying out tasks such as documentation and records retention.

Manage department-wide and area-specific logistical needs, including procurement of support materials and equipment.

Work with the Drug and Alcohol Compliance Manager and other Mechanical Managers to ensure that required tests are scheduled and failed tests are appropriately managed.

Human Resource Manager Saugus Public School District, Saugus, MA (03/22-06/23)

Assist in implementing policies and directives issued by the Saugus Public Schools, the Massachusetts Department of Education, and the federal government

Supports the recruitment of new staff, with a commitment to diversity, equity and inclusion

Provides leadership in the implementation of Human resources information technology initiatives

Manages all phases of the HR function, from recruitment to development to retirement, leaves, or termination.

Provides leadership to the system for performance evaluation, licensure issues, labor relations, negotiations, and disciplinary concerns.

Researches and keeps current on complex Federal, State and Local Law

Fosters continuous improvement in administrative computing systems, and initiates progressive technology-based administrative and business practices

Serves as project manager on special projects

Reviews and determines the suitability of CORI and SAFIS

Oversees the supervision and evaluation program for all non-licensed staff

Reviews and determines suitability for all criminal background checks of active and conditionally hired employees

Serves as the Staff 504 Coordinator for the district

Approves and monitors FMLA process for employees

Liaison to the Town for Unemployment, Benefits, and Workers Compensation

Conducts audits of HR programs and recommends corrective action.

Assists with processing of terminations.

Assists with the preparation of the performance review process.

Assists with recruitment and interview process.

Human Resource Manager Courtyard Nursing Care Center Medford, MA (10/09 – 03/22)

Responsible for administrative payroll functions, time clock administration, payroll processing support, checking payroll data for compliance and accuracy, coordinating wage garnishments, and distributing paychecks

Upkeep on employee review files and reporting to department heads on when they are due

Maintain highly accurate and effective employee files responsible for ensuring that all applicable documents are maintained within the employee Personnel Files

Experience with the survey process of a health care services operation including JCAHO, CARF, Medicare, and/or state licensing survey process

Investigates a variety of employee related issues (EEOC claims, harassment, discrimination, ethics, etc), incidents and complaints, resolves disputes and recommends appropriate actions

Unemployment reporting and working on current and future cases and hearings Working with department heads on human resource issues such as processes, procedures and paperwork related to transfers, promotions, terminations, etc

Manage the employee exit process including conducting exit interviews, processing paperwork, and managing exit interview data.

Provide project coordination for a variety of corporate HR projects

Aiding in in-servicing staff on human resource related topics including orientation and working with the Staff Development Department to coordinate training programs as needed

Posting jobs externally & Preparing internal job postings

Review/update health, dental insurance, disability/life insurance invoices, FMLA and understanding the insurances allowing to help employees with any questions or concerns

Respond to and administer employee inquiries regarding policies and benefits, support proactive communication to organization with policy and benefits changes based upon Union Contract

Communicates, interprets, and administers updated HR policies and procedures to assigned zone

Reviews and understands recent and changing employment related laws and guidelines

Gather information and prepare documentation associated with employee relations issues; conduct fact-finding interviews and investigations

Facilitate resolution of issues, problems, and projects with humor, coaching and collaboration, enabling others to receive public recognition of their accomplishment.

Self-motivated, meticulous, and thoroughly committed to professional excellence, with a strong belief in serving the people you lead.

Human Resource Manager Pilgrim Rehabilitation & Skilled Nursing Center, Peabody, MA (01/06 – 09/07)

Payroll Administration and Human Resource function

Administer new hires into Kronos system; remove exiting employees as terminated

Maintenance of Kronos HRIS system

Process payroll weekly and maintain employment records

Process manual timesheets and exceptions and assist in resolving payroll issues for employees

Recruiting and Hiring Process and conduct applicant screening, interview and background checks

Scheduling candidates for potential openings and create offer letters as necessary

Posting jobs & Sourcing candidates off of job boards and prepare internal job postings

Managed Medical, Dental, STD, LTD, Life, Workman’s Compensation, Unemployment, 403B administration including Monthly invoice review

COBRA administration: Issuance of COBRA letters to former employees, maintain to ensure that they are current

Answer questions relating to benefit coverage as necessary

Business Controls Analyst - Accountant IBM, North Reading, MA (7/00 – 05/05)

2000 – 2002Responsible for daily, weekly, and monthly reconciliations of all revenue accounts worldwide.

2002 – 2005 Manage business controls for Northeast software revenue accounting group that includes documenting and updating all current processes and procedures to ensure compliance with corporate guidelines for monthly, quarterly and semi-annual controls assessment.

Process ledger feeder files into worldwide ledger system while ensuring audit compliance including customer number verification and error corrections & upload data files into the IBM Ledger System to prepare monthly volume feeds

Audit desk procedures for content and prepare job descriptions.

Review Special Bids for Canada, Midwest, and Caribbean to ensure adherence to corporate guidelines

Accounts Receivable Supervisor BERTUCCI'S, Wakefield, MA (9/97 - 4/99)

Managed all aspects of the Accounts Receivable Corporate Charge program for 1,000 accounts including Credit and Collections

Human Resource Manager – Assistant Controller EAGLE CAN COMPANY, Peabody, MA (2/85 - 4/97)

Supervision of Regular and Executive payrolls

Prepared monthly, quarterly and annual wage and labor reports

Assisted Controller with analysis of general ledger and schedules for auditors

Trained new office personnel, as well as screening applicants for plant openings

Assisted in the successful completion and conversion of computer systems

Managed the Human Resource function for all levels of employees, including union and non-union

Responsible for Benefits Management for all levels of employees, ERISA & FMLA and the administration of COBRA

Served as the Business Analyst for health, dental, and retirement benefits

Meet with new employees on date of hire to explain the benefit plans and review elections

Processed benefit plan enrollments, changes and terminations & Interfaced with payroll and carriers as required

Investigate plan coverage questions and resolve employee benefit coverage inquiries

Review and process benefit plan invoices for payment, Tuition Reimbursement, and Service Awards

Maintained and administered systems and related processes for retirement benefits including pension calculations for active and retired employees and the design of these compensation structures

Enforced company policy by implementing and following through with employee warning system according to union contract

Reviewed and processed all salary adjustments for implementation based upon established union guidelines, policies, and practices

Prepared payroll, road, and sales taxes on a weekly, monthly, quarterly and annual basis

Conduct training programs as needed and identify any training needs required throughout the organization

Assist in the training needs analysis and recommend training and development programs with resources and training vendors as needed and successfully trained office staff on MRP computer system

Installed, set-up, and trained employees on Great Plains Accounting system on a divisional level

Assisted in the plant closing by preparing all resumes and creating new job descriptions for plant employees, working closely with the Department of Labor and Outplacement Specialists and processed all unemployment claims

Successfully placed several of the unemployed workers from this division

EDUCATION

REGIS UNIVERSITY, Denver, CO

Master of Business Administration - Business Management - GPA 3.5

MERRIMACK COLLEGE, Andover, MA

Bachelor's Degree - English, minor Business Management / Accounting

NORTH SHORE COMMUNITY COLLEGE, Beverly, MA

Associates Degree - Business Management Associates Degree - Accounting

SOFTWARE

Great Plains Accounting, Excel, Word, Platinum Accounting, Real World Accounting, Millennium Payroll, Parasol Accounting Systems, Brio Query Tool, SAP, SQL, All Lotus Software, ADP, Kronos Payroll, PeopleSoft Payroll, E-verify

NOTARY PUBLIC for the Commonwealth of Massachusetts and my commission expires 01/17/2026

REFERENCES UPON REQUEST

(Adriane M. Dillon - 978-***-**** page 2)

Contact this candidate