Quality Assurance Supply Chain
Resume:
PROFILE
Resourceful and detail-oriented professional with over 15 years of experience in administration, quality assurance, financial planning, and IT support. Adept at handling complex data, supporting large-scale systems operations, and streamlining internal processes. Strong technical knowledge in cybersecurity and supply chain logistics, coupled with a background in debt counselling and customer service. Committed to accuracy, compliance, and continuous professional growth in fast-paced environments. OCTAVIA NOMSA MALINGA
CURRICULUM VITAE
Kapsch TrafficCom South Africa
Project Operator
2024 – April 2025
Monitored and supported toll transaction systems across national road networks.
Coordinated with technical teams to resolve project and system issues promptly.
Ensured real-time validation of traffic data for reporting and invoicing.
Assisted in system testing, implementation, and documentation. Supported compliance with SANRAL project standards and service levels.
Tracked and escalated system faults to ensure minimal downtime. Electronic Toll Collection / KTC-ZA
Quality Assurance / Processing Transactions Operator 2014 – 2024 (Retrenchment)
Verified and processed transaction images to ensure billing accuracy.
Managed incidents, created reports, and adjusted validation filters. Achieved performance targets, maintaining consistent compliance with KPIs.
Handled financial adjustments and account write-offs. Updated and maintained client data in the account management system.
Ensured adherence to SANRAL protocols and reporting standards. HDC Debt Counselling
Senior Administrator
2009 – 2011 (Contract)
Acted as an intermediary between clients and creditors to restructure debt.
Supported clients in legal and court proceedings relating to debt issues.
Provided emotional and financial support to individuals under stress. Developed individualized financial action plans for long-term stability.
Mediated financial disputes and promoted responsible credit use. Maintained accurate and confidential client records. EDUCATION WORK EXPERIENCE
MANCOSA
Certificate in Cybersecurity:
Managing Risk in the Information
Age
Completion Date: 2024
Alison
Certificate in Internal Auditing –
Information Security Management
Systems (ISMS)
Completion Date: 2024
Various Institutions
Specialist Certificates in Microsoft
Office Suite
(Word, Excel, PowerPoint, Outlook,
Access, SharePoint, OneNote)
Completion Date: 2013
Alison
Mastering Supply Chain and
Logistics Management
Completion Date: 2025
Forage Virtual Experience
Program
Actuarial Analyst Virtual Job
Simulation
Certificate of Completion: April 22,
2025
1903 Zone 9, Meadowlands,
Soweto, Johannesburg
084-***-**** ***********@*****.***
Gender: Female
REFERENCES
Kapsch TrafficCom South Africa
Mr Shandu – Project Manager
Electronic Toll Collection / KTC-ZA
Bianca Mokoena – Transaction Processing
Supervisor
062-***-**** www.ktc-za.com
HDC Debt Counselling
Thabisile Zulu – Supervisor
DECLARATION
I hereby declare that the information
provided above is true and correct to the best
of my knowledge.
Octavia Nomsa Malinga
SKILLS
Transaction Processing &
QA
Project Operations
Support
Supply Chain & Logistics
Insight
Cybersecurity Risk
Management
ISMS Internal Auditing
Microsoft Office Suite
(Advanced)
Debt Counselling &
Negotiation
Customer Service
Excellence
Data Accuracy &
Validation
Financial Planning &
Mediation
Technical Incident
Handling
Time Management &
Organization
Conflict Resolution
ITIL Framework
Understanding
Emotional Intelligence
Active Listening
Compliance & Reporting
Problem-Solving
Stakeholder Coordination
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