Medical Receptionist Customer Relations
Resume:
CHRISTI LAWS
SKILLS
• Written Communication
• Organization and Time Management
• Dependable and Responsible
• Teamwork and Collaboration
• MS Office
• Customer Relations
• Data Collection
• Call Management
• Credit Adjustments
• Bookkeeping
• Monthly Reporting
• Proficient in QuickBooks
• Records Management
• HIPAA Compliance
• Client Relations
• Well versed in SSA and SSI
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Receiving the benefit payments on behalf of multiple beneficiaries and determining the beneficiary's current and foreseeable needs. Using the payments to meet those needs and in the beneficiary's best interests. Accounting and reporting how the payments are spent. Advocating for the beneficiary's rights and well-being while reporting certain changes in the beneficiary's life or living situation to the Social Security Administration (SSA).
WORK HISTORY
July 2017 - Current
Representative Payee Compass Of Carolina, 1100 Rutherford Rd Greenville, SC 29609
February 2001 - June 2006
Medical Receptionist Children's Clinic, Greenville, SC Receiving benefit payments on behalf of beneficiary and determining beneficiary's current and foreseeable needs
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• Using payments to meet those needs and in beneficiary's best interests.
• Accounting and reporting how the payments are spent.
• Advocating for beneficiary's rights and well-being Reporting certain changes in beneficiary's life or living situation to the Social Security Administration (SSA)
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• Use of Quickbooks.
• Write client checks and Pay client bills.
• Created and managed timelines and budgets.
Handled client calls quickly and professionally to create client confidence.
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Greeted clients warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
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Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
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Communicated with clients to gather, provide and share updated information to SSA/SSI.
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Learned and followed all organizational policies and procedures to maintain professional working environments.
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Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
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Generated reports and provided feedback to management on SSA/SSI accountings each month.
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Optimized customer experience by delivering superior services and effectively troubleshooting issues.
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Collected, arranged, and input information into database system, maintain documentation, filed receipts, and scanned bills.
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• Adhered to strict HIPAA guidelines to protect patient privacy. CONTACT
Greenville, SC 29617
************@*****.***
November 2000 - February 2001
Medical Receptionist Christie Group, Greenville, SC January 1999 - October 2000
Medical Receptionist Shriner's Hospital For Children, Greenville, SC Checked patient insurance, demographic, and health history to keep information current.
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• Helped patients complete necessary medical forms and documentation. Coordinated patient scheduling, check-in, check-out and payments for billing.
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• Managed multi-line phone system and pleasantly greeted patients. Organized paperwork such as charts and reports for office and patient needs.
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• Maintained current and accurate medical records for patients.
• Completed patient referrals to other medical specialists. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
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Performed various administrative tasks by filing, copying and faxing documents.
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Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
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Obtained payments from patients and scanned identification and insurance cards.
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Supported office staff and operational requirements with administrative tasks.
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• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multi-line phone system and pleasantly greeted patients. Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
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Organized and maintained patient chart filing system to promote quick data finding for staff.
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Managed office logistics by scheduling appointments, maintaining files and collecting payments.
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Organized paperwork such as charts and reports for office and patient needs.
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Supported office staff and operational requirements with administrative tasks.
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Performed various administrative tasks by filing, copying and faxing documents.
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EDUCATION
High School Diploma
Carolina High School, 2725 Anderson Rd. Greenville, SC 29611
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