Customer Service F B
Resume:
*******.*********@*****.***
in *******.*********@*****.***
Objective To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION & ADMINISTRATIVE skills to benefit mutual growth and success. Experience ITC Maurya, a Luxury Collection Hotel, New Delhi Guest Service Associate 6 /2/2024 - CURRENTLY
Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Document customer interactions when necessary, compiling documents and forwarding information to interested parties
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Assist clients by demonstrating the use of goods and programs and answering any questions they may have. Qatar Airways group
F&B Admin support 30/7/23 - 20/12/23
Manage all food and beverage (F&B) and day-to-day operations within budgeted guidelines and to the highest standards. Maintain excellent levels of internal and external customer service. Continuously make necessary improvements, identify customer needs, and respond proactively to all concerns. Lead the F&B team by attracting, training, and appraising talented personnel. Establish targets, KPIs, schedules, policies, and procedures. Provide two-way communication and nurture an ownership environment with emphasis on teamwork and high standards.
Qatar airways group
HR Office support 24/4/22 - 30/7/23
Provide administrative support for HR executives.
Organize, compile, update company personnel records and documentation. Manage and update HR databases with different information such as new hires, terminations, sick leaves, warnings, vacation and days off. manage and store paperwork for HR policies and procedures Answer employees’ questions and provide requested information.Maintain schedule and .coordinate calendar activities.Answer telephone calls and provide needed information .Create reports for senior management Help organize and manage new employee orientation, on-boarding, joining process and training programs. Qatar airways Group
waitress (Harrod's Tea room ) 6 DECEMBER 2021 - 25 APRIL 2022 Greet and escort customers to their tables. Present menu and provide detailed information. Prepare tables by setting up linens, silverware and glasses. Inform customers about the day's specials. Offer menu recommendations upon request
Burger king Pvt ltd Delhi India
Guest relation Executive
ensuring exceptional guest experiences and maintaining strong relationships with valued guests. As a Guest Relations Executive, will be the primary point of contact for guests, providing personalized assistance and resolving any issues or concerns that may arise during their stay. Your exceptional communication skills, attention to detail, and ability to anticipate guest needs 1.Greet guests upon arrival and provide a warm welcome.2. Register guests efficiently, ensuring accurate information is obtained.3. Provide information about Madhuri khess
Subhash Nagar jabalpur india
hotel facilities, services, and local attractions. 4. Handle guest inquiries promptly and professionally via phone, email, or in person.
Bombay Brassiere Delhi india
F & B associate
responsible for providing exceptional service to guests, ensuring their dining experience is enjoyable and memorable.
Greet and welcome guests in a friendly and courteous manner,Present menus and make recommendations regarding food and beverages,Take accurate food and drink orders from guest,Serve food and beverages to guests in a prompt and efficient manner,Check on guests regularly to ensure satisfaction with their meals,Handle guest inquiries, concerns, or complaints professionally and promptly,Process payments accurately using POS systems,Maintain cleanliness of tables, dining areas, and workstations. Punkah House Bangalore
Bartender
exceptional customer service and crafting high-quality beverages in a fast-paced environment. preparing and serving alcoholic and non-alcoholic beverages, taking orders from customers, and ensuring the bar area is clean and well-stocked.
Greet customers in a friendly and professional manner, taking their orders accurately and efficiently,Prepare and serve a wide range of alcoholic and non-alcoholic beverages according to established recipes and customer preferences, Maintain a clean and organized bar area, ensuring all equipment is properly cleaned and sanitized, Stock the bar with an adequate supply of ingredients, garnishes, glassware, and other necessary items,Provide recommendations to customers based on their preferences, suggesting new drinks or specials when appropriate, Handle cash transactions accurately, processing payments through the POS system, Engage with customers in a polite and attentive manner, addressing any concerns or complaints promptly.
Education S.S.D GIRLS SCHOOL AGRA India 2009
mathematics - B
S.G.R GIRLS SCHOOL AGRA India 2011
science - A
R.D.V.V UNIVERSITY JABALPUR india 2016
commerce - B
Skills
Interests
Language
Signature:
Madhuri khess
Data entry POS skills Answering Phones scheduling Ms words Ms Excel Good communication self motivation
listening to music cartoons sketching traveling Fishing Learning a new skill English Hindi
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