Information Technology Customer Service
Resume:
AB
ALECIA BRANFORD
****************@*****.*** 959-***-**** Hartford, 06112 WWW: Bold Profile
To secure a responsible career opportunity that will fully utilize my training and skills, while making a significant contribution to the success of the organization.
Customer service
Data analysis
Classroom management
Effective communication
Proficient in [software]
Data entry
Complaint handling
Administrative tasks
Multitasking proficiency
Scheduling and calendar management
QuickBooks proficiency
Persuasion skills
Inquiry response
Reservations assistance
Staff supervision
Decision-making capacity
Front desk operations
Oral and writing communication
Issue handling
Staff training and development
Guest check-in and check-out
Exceptional customer support
The Hilton Hartford, Connecticut
Night Manager
09/2024 - Current
The Hyatt Windsor, Connecticut
Front Office Supervisor
10/2022 - 09/2024
The Hilton
Front Office Supervisor/Manager
08/2021 - 10/2022
Company Overview: Fort Lauderdale Beach Resort
Fort Lauderdale Beach Resort
Isla Beach Resort Marathon, Florida
Front Office Supervisor/Manager
07/2020 - 08/2021
Isla Beach Resort
Night Auditor
07/2019 - 07/2020
Clan Carthy High School Kingston, 3
Business Education Teacher/Home room
teacher
08/2012 - 12/2019
Grade 7 - 11
Information Technology
Grade 10 - 11
Principles of Accounts
Grade 10 - 11
Electronic Document Preparation Management
Summary
Skills
Experience
Grade 12 - 13
Management of Business
Grade 9
Business Basics
Grange Hill High School Westmoreland
Business Education Teacher/Home room
Teacher
09/2011 - 12/2011
Grade 9 - 11
Information Technology
Grade 10 - 11
Principles of Accounts
Rhodes Hall High School Orange Bay,
Hanover
Business Education Teacher/Home room
Teacher
01/2010 - 08/2010
Grade 9 - 11
Information Technology
Grade 9 - 11
Principles of Accounts
DOT Personnel
Accounting Clerk
09/2009 - 12/2009
University of Technology Alumni Students
Service
09/2006 - 12/2009
Western Union
Customer Service Representative
07/2004 - 08/2006
The University of the West Indies Kingston, 6, Jamaica W.I MBA in Curriculum Planning and Development
07/2025
University of Technology Jamaica Kingston, 6, Jamaica W.I. B.Ed. in Business and Computer Studies
08/2009
Available upon request
Education and Training
References
Contact this candidate