OLIMP MARK G. CUNANAN
Blk ** Lot ** Fiesta Communities Dapdap Mabalacat Pampanga 2010
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Employment History
S.E.I (VIC) PTY LTD
Sales Administration & Support
Italian Media Corp & EducationHQ
November 2023 – Present
Responsibilities:
*Database maintenance.
- Updating web and newsletter database in MailChimp, campaign manager & backend.
- Prepare and send newsletters.
*Sales administration including the processing of booking agreements & Contracts;
*Accounts receivable - invoicing prepayment customers;
*Preparation of client reports;
*Website management including uploading client listings to website directory, activation of client online accounts and more;
*Liaise with customers to upload events ads to company website;
*Learn company bespoke databases to process distribution & subscription orders;
*Manage advertising inventory via online internal company systems;
*Various admin tasks for the company.
CLOUDSTAFF INC.
Executive Services II - Senior Back-Office Administrator TEMPO MEDIA PTY LTD
November 2019 – November 2023
Responsibilities:
*Team workflow management.
*Gathering concerns from team members, schedule coaching upskill etc.
*Conducts meeting
*Conducts quarterly training for process updates etc.
* Database maintenance.
- Updating web and newsletter database in MailChimp, campaign manager & backend.
*Sales administration including the processing of booking agreements;
*Preparation of client reports;
*Website management including uploading client listings to website directory, activation of client online accounts and more;
*Liaise with customers to upload events to company website;
*Learn company bespoke databases to process distribution & subscription orders;
*Develop and create lead lists for the sales team;
*Accounts receivable - invoicing prepayment customers;
*Manage advertising inventory via online internal company systems;
*Social media management
*Various admin tasks for the company.
SHORE 360
Admin Officer / Sales Support / Real Estate
Hill & Viteri Property
2nd floor Business Center 6 Philexcel Clark Freeport Zone April 2018 – November 2019
Responsibilities:
* Responsible for market monitoring
*Collating data in the market(Sold, New Listings & Withdrawn properties)
* Responsible for Regenerative Process
- Creating & Printing necessary PDF files to be distributed by agents to property owner.
- Broadcasting Sold & Just Listed properties via email to prospect clients.
- Basic SEO tagging on photos being uploaded on ads.
* Responsible for collating data & creating quarterly reports to be sent to prospect clients.
* Responsible for assisting agents to whatever task they may require me to do.
- Such as but not limited to researching for them / collating data & generating reports.
- Updating client info on database.
- Taking messages from calling clients when agents are not in the office. Home based ESL Tutor
May 2017 – March 2018
Responsibilities:
* Responsible for teaching Basic English to Chinese, Japanese & Korean Students
- Demonstrate proper pronunciation of words.
- Correcting students’ grammar & Pronunciation lapses.
- Make students understand a phrase of a word in the simplest way possible.
- Giving students’ homework.
- Providing weekly report & feedback.
- Preparing daily lesson plans.
OUTRESOURCE INC.,
Team Leader / Sales Coach
Major League Football. / Tech Project
1st floor Business Center 6 Philexcel Clark Freeport Zone November 2015– June 2016
Responsibilities:
* Responsible for the team attendance & Performance
- Ensuring all team members are able to complete their assigned task
- Responsible for answering questions or concerns of the team.
- Responsible for providing monthly feedback & coaching.
- Responsible in keeping the teams motivation.
- Responsible in setting individual goals per team member.
* Responsible in attending monthly meeting/reporting to the Operations Manager.
* Responsible for training the team for any updates in the process.
* Responsible for conducting final interviews on applicants when the OM is not available. CLARK DIGITAL VALLEY
(Language coach / Team Manager)
Clark Special Economic Zone, Pampanga
July 2010 – October 2015
Responsibilities:
* Responsible for the team attendance & Performance
- Responsible for answering questions or concerns of the team.
- Responsible for providing monthly feedback & coaching.
- Responsible in keeping the teams motivation.
- Responsible in setting individual goals per team member.
* Responsible for conducting training for newly hired employee
- Cultural differences
- How to approach clients
- Process flow
- Basic English 101
* Responsible in attending monthly meetings & reporting to the Operations Manager.
* Responsible for training the team for any updates in the process. SUTHERLAND GLOBAL SERVICES, INC.
Technical Support Representative(SME)
Florist Transworld Delivery “Mercury Technology Assistance Center” / Microsoft Software and Hardware Technician
Clark Special Economic Zone, Pampanga
June 2008 – Dec 2009
Responsibilities:
* Responsible for Answering incoming phone calls.
- Answering queries, to their accts
- Troubleshooting their computer hardware & software FTD software, Printer Issues & Formatting their computers Network issues & basic tutorials
Educational Background
STI College
ASSOCIATE IN COMPUTER TECHNOLOGY
Angeles City, Pampanga
June 2006 – April 2008
Mabalacat National High School
Dau, Mabalacat, Pampanga
June 2002 – April 2006
Personal Background
Birth place: Dau, Mabalacat, Pampanga
Gender: Male
Citizenship: Filipino
Religion: Roman Catholic
Civil Status: Married
Height: 5’9’’
Weight: 140 lbs
Languages Spoken: Filipino, English
Character Reference
Will be furnished upon request
I certify the correctness of the ongoing data.
Olimp Mark G. Cunanan