Medical Billing Customer Service
Resume:
Melissa Coulter
Largo, FL *****
***********@*****.***
Professional Summary
Medical Billing and Insurance Specialist, with many years of experience in patient care, medical billing, and administrative support. Proficient in EMR systems, anatomy, and physiology. CPT, HCPCS, and ICD-10 certified Proven ability to manage multiple tasks, prioritize urgent requests, and maintain a high level of accuracy in specimen identification and documentation. Skilled in infection control protocols, medical coding, EMR, and medical records.
Authorized to work in the US for any employer
Work Experience
Pizza Delivery Driver
Central Pizza and Subs-Saint Petersburg, FL
June 2023 to Present
• Delivered pizzas to customers in a timely and efficient manner, ensuring customer satisfaction
• Maintained accurate records of deliveries and collected payments from customers
• Provided excellent customer service by greeting customers with a friendly attitude and addressing any concerns or issues they may have had
Student
Florida Technical College/NUC University-Tampa, FL January 2024 to September 2024
• Medical Billing and Insurance Specialist
• ICD-10, CPT, HCPCS Certified
Phlebotomist Technician
BPC Plasma - Grifols-Clearwater, FL
February 2022 to June 2023
• Performed venipuncture and capillary puncture on patients of all ages, ensuring proper collection and labeling of specimens
• Maintained a high level of accuracy in specimen identification and documentation, minimizing errors and ensuring patient safety
• Followed strict infection control protocols to prevent the spread of diseases and maintain a clean working environment
• Utilized knowledge of anatomy and physiology to select appropriate veins for blood draws, minimizing discomfort for patients
• Managed multiple tasks simultaneously in a fast-paced environment, prioritizing urgent requests while maintaining efficiency
Dr. Rachael Haskell
Resolution Today-Saint Petersburg, FL
June 2016 to February 2023
• Managed and maintained executive's calendar, scheduling appointments and coordinating meet
• Prepared meeting agendas, presentations, and materials
• Performed research tasks such as gathering data or compiling reports to support decision-making processes
• Assisted with personal tasks such as managing household staff schedules or organizing family events when required
• Maintained an organized filing system both physically and digitally
• Anticipated needs of the executive by proactively identifying potential issues or challenges before they arise
• Implemented time management strategies that increased productivity
• Increased efficiency through effective coordination of multiple projects simultaneously
• Served as point-of-contact for clients/customers/vendors resolving inquiries promptly
• Demonstrated strong problem-solving skills by resolving conflicts and addressing issues in a timely manner
• Coordinated executive's daily schedule, optimizing time allocation for maximum productivity
• Developed and implemented organizational systems to streamline administrative processes Education
Associate's degree in Medical Billing and Insurance Specialist NUC University-Remote
January 2024 to September 2024
• GPA 3.8
• ICD-10, CPT, and HCPCS Certified
• Customer Service Specialist
Skills
• Anatomy Knowledge
• Infection Control Training
• English
• Computer Operation
• Computer skills
• Data entry
• EMR Systems
• Medical terminology
• Patient Care
• Medical Billing
• Physiology Knowledge
• •Strong verbal/written communication •Ability to organize and prioritize tasks •Ability to work collaboratively, be attentive to detail and maintain a positive attitude. •Familiarity with HIPAA regulations and patient privacy standards (10+ years)
• Driving
• Medical Office Experience
• Customer service
• Medical Coding
• Medical Records
• Communication skills
Certifications and Licenses
Driver's License
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