Customer Service Representative
Resume:
Abrianna Edge
** ***** * ***** *** Middletown NY 10940
Email: **************@*****.***
OBJECTIVE: Dedicated retail customer service representative with over seven years of experience in banking, one mortgage processing, and 10 years in customer service. Motivated to enhance customer satisfaction and contribute to company success by leveraging strong communication skills, problem-solving abilities, and a proven track record of improving customer experiences.
EXPERIENCE:
Ramsey Auto Group- Accounting Clerk:
09/2024 to Current
● Daily Processing of cash, credit cards, and checks.
● Processing refunds via checks, and credit cards.
● Data Entry.
● Balancing daily reports.
● Investigating and resolving shortages.
All American Ford- Receptionist/Admin/Cashier: 10/2022 to 09/2024
● Answered phone calls and managed correspondence with clients, addressing their needs and providing timely support.
● Scheduled and coordinated future appointments, optimizing calendar management and ensuring efficient use of time.
● Greeted visitors, assessed their needs, and directed them to the appropriate person or department based on the specific situation.
● Scanned invoices and processed mail orders, ensuring accurate and organized storage of documents.
● Closed invoices and processed commissions for employees, ensuring timely payments within the designated timeframe.
● Created and managed loaner contracts, accurately entering information into the system to ensure the availability and proper documentation of loaner equipment.
● Generated daily reports on closings and payment processing, providing detailed and accurate records for financial tracking.
Geico Insurance- Claims Representative: 02/2022 to 6/2022
● Notified insurers promptly of covered losses as defined under insurance policies, ensuring timely processing and compliance with guidelines.
● Responded to claims efficiently, including filing necessary paperwork and communicating with policyholders to gather required information.
● Investigated liability by conducting thorough research, detailing, and substantiating each aspect of claims, such as building damage, contents, and extra living expenses.
● Evaluated and assessed claims to determine validity and coverage, contributing to accurate and fair claim resolutions.
Citizens First Bank-Mortgage Processor: 06/2020 to 04/2021
● Processed mortgage loan applications from start to finish, ensuring accuracy and adherence to company policies and regulatory standards.
● Evaluated financial documents, including credit reports, income statements, and asset verifications, to assess loan eligibility.
● Gathered and verified data from clients to complete loan applications and support underwriting decisions.
● Applied knowledge of loan underwriting principles to assess and manage risk associated with mortgage approvals.
● Stayed updated on legislation and compliance requirements related to mortgage lending and processing.• Utilized mortgage loan software, including Calyx Point and The Mortgage Office, to manage and streamline loan processing tasks.
● Provided exceptional customer service, addressing client inquiries and resolving issues to ensure a smooth loan process.
Synovus Bank-Bank Teller: 04/2019 to 06/2020
● Delivered exceptional customer service by assisting clients with inquiries, resolving issues, and providing information on banking products.
● Processed loan payments efficiently, ensuring accurate transactions and timely updates to customer accounts.
● Handled deposits and cashing checks, maintaining accuracy in financial transactions and ensuring compliance with banking procedures.
● Answered inbound calls professionally, addressing customer needs and providing support for various banking services.
● Mentored new hires by providing training and guidance on banking procedures and customer service best practices.
Oritani Bank-Head Teller: 7/2018 to 2/2019
● Delivered excellent customer service by assisting clients with transactions, account inquiries, and resolving issues promptly.
● Managed cash handling operations, including processing withdrawals and ensuring accurate financial transactions.
● Supervised all tellers in the branch, providing guidance, training, and support to ensure adherence to bank policies and high service standards.
● Oversaw vault management, including completing weekly shipments and maintaining accurate records of cash and valuable items.
● Facilitated the opening and closing of customer accounts, ensuring compliance with banking regulations and accuracy in documentation.
● Prepared and reviewed morning and evening reports to monitor branch performance and transaction accuracy.
Education:
High School Diploma
COMPUTER SKILLS & APPLICATIONS
Windows, Microsoft office: word, Excel, Power point, and outlook) Encompass, and Blend Fannie Mae Desktop underwriting.
Contact this candidate