communication

Debraj Barman Roy

Address:

**/** * * * lane, Lake Gardens

Prince Anwar Shah Road

Kolkata – 700033

Contact : 912-***-****

e-mail: *******@**********.***

PROFESSIONAL SNAPSHOT

Experience in the areas of Telecom Billing Operation Process, Back office Operation with Smart Business Telecom Australia.

Over 4 years’ and 9 months experience in the areas of Financial Process, Operations with VFS US section a administration department of US CONSULATE.

immigration and non immigration visa along with of customer service experience

Associated with Capgemini as a Consultant in Human Resource outsourcing.

Possess excellent interpersonal, communication and organizational skills with proven abilities in customer relationship management.

A keen communicator with honed problem solving and analytical abilities.

PROFESSIONAL SNAPSHOT

PRESENT CAREER SUMMARY

DESIGNATION : Senior Consultant

COMPANY : Merlin India pvt ltd

TENURE : 17/02/2023– till now

Key Performances

To leverage my expertise in real estate sales and marketing to increase revenue and customer satisfaction.

To obtain a position as a Real Estate Sales Person utilizing strong communication, negotiation, and organizational skills.

As an an esteemed real estate Employee, where I can use my knowledge of the industry to help clients find their ideal home.

To secure a position as a Real Estate Person with an established organization that allow me to utilize my sales experience and customer service skills.

PRIOR CAREER SUMMARY

DESIGNATION : Senior Pre sales Consultant

COMPANY : N K REALTORS PVT LTD

TENURE : 04/05/2018 – 28/01/2022

Key Performances

Handling inbound calls and making outbound calls as per the guidelines of the organization.

Capturing leads, qualifying them and then routing such leads to sales for effective closure.

Responsible to ensure a call conversion to a Site Visit .Extensive co-ordination with various support teams across to ensure complete & satisfactory resolutions in order to achieve customer delight.

DESIGNATION : Senior Consultant

COMPANY : WIPRO

TENURE IN WIPRO : Since August’2014 – 21/11/2016

PRIOR CAREER SUMMARY

Adjudication of medical claims including HCFA-1500's, UB04's, prescriptions, and super bills.

Manages multiple assigned school policies and daily work queue.

Applies specific policy benefits including: deductibles, co pays, coinsurance, Out-of-Pocket Maximums, and State Mandates.

Processes Other Insurance EOB's to correctly calculate an insured's liability using Coordination of Benefits (COB), Excess, and Primary policy provisions, including Medicare and Medicaid.

Claims adjustments, reversals, and reprocessing.

Filing Assisting customers in person and via telephone Inputting and confirming customers satisfaction.

PRIOR CAREER SUMMARY

DESIGNATION : Senior Customer Care Officer

COMPANY : Choice Force InfoTech (Smart Business Telecom)

TENURE IN Choice force InfoTech : Since August’2012 – 1st August 2014

Key Performances

Managing operations through daily cooperation with the Australian Counterpart, taking care of the entire billing process of complete smart business telecom industry.

Handle back office processing tasks including reconciliations, commercial management and transaction processing.

Follow through tasks and take ownership to ensure they are completed to the required standards.

Delivering excellent customer service without compromising business needs.

Establish and maintain effective working relationships with colleagues and customers alike.

Conceptualizes and visualizes customer ideas and translates them to deliverable as per the firm standard

PRIOR CAREER SUMMARY

DESIGNATION : Senior Consultant

COMPANY : Capgemini India Pvt Ltd

TENURE IN CAPGEMINI : Since July’2011 -14th May 2012

Key Performances

Managing operations through day-to-day interaction with the Global Network, Global Mobility teams in different global locations and functions such as Human Resources.

Working on the Expat Management process, enabling smooth expatriation & repatriation of Capgemini employees

Supporting all immigration needs based on specific criteria and guidelines.

Verification of authenticity of employee records, data and credentials to pass the approval and confirm sanctions. Evaluation of each staff for their promotion & increment.

Trained on preparation of offer documents and other relevant documents required for joining, on-boarding as well as exit formalities relevant to Global assignments.

Trained on preparation of Assignment Cost estimates for both Inbound and Outbound new Assignments based on data (which is gathered from various counterparts) for Australia.

PRIOR EXPERIENCE

2006 March – January 2011–VFS Global Services Pvt Ltd

Senior Officer

Company: VFS Global Services Private Ltd. It serves the interests of 26 diplomatic missions in 42 countries worldwide and processes in excess of 7 million visa applications (contracted) annually.

Key Performances

Looking after the entire supervisions / administrative activities for US Visa Application centre-East

Helping the applicants for scheduling a visa interview appointment online

Accounts report including online accounts report

Handling daily operation,

Team handling (I was leading a team of 3)

Answering queries of applicant (India + Overseas) through e-mail & phone

Checking and accepting the required documents for Immigration & Non-immigration visa

Introduction of new concepts & process etc to daily operation

Assisting US Consulate, Kolkata in visa process

Handling the critical situations

Ensuring adherence to US Immigration Laws.

Supporting all immigration needs based on specific criteria and guidelines.

Ensuring adherence to Immigration Laws of other country as well.

Verification of authenticity of employee records, data and credentials to pass the approval and confirm sanctions. Customer Complaint Resolution Handling calls and resolving the quires.

Education Qualification

PGDBMHR from IMT (Ghaziabad)

Bachelor of Commerce (Hons.) from South City College, University of Calcutta. Main Subjects: Accountancy, Audit, Cost & Tax, Management, Statistics & Mathematics.

Higher Secondary (10+2) from WBBHSE.

Secondary Examination (10) from WBBSE.

SKILL SET

Technical Skills::

MS Office.

Customized Accounting Package.

Internet Usages

Soft Skills

Proficient in Written & Verbal Communication;

Interaction with people and develop good connect with them;

Ability to handle stress and overcoming them with perseverance

Contact this candidate