Customer Service Quality Assurance

EDUCATION

SKILLS

EXPERIENCE

Data validation

Data entry

Quality assurance

Microsoft Excel

Google Sheets

Extensive wine knowledge

Creating signature cocktails

Food and beverage pairing

Engaging guests

De-escalating tense situations

Multi-tasking

Screen interested candidates

Recruit wisely, following the client’s requested demographics Enter participants data using Microsoft Excel

Keeping participants informed and engaged

2011-2021

BARTENDER/EVENTS COORDINATOR

2021-2023

NELSON RECRUITING LLC

2005-2009

WESTLAKE HIGH SCHOOL

2011-2014

MOORPARK COLLEGE

I am a self directed, ambitious individual with an aptitude for customer service and proficiency in maintaining data accuracy and confidentiality. I am very comfortable in a fast paced environment and I work well under pressure. In my 12+ years of customer service I have become very comfortable interacting and engaging with guests. I am hoping to find a company to learn from and grow with.

KYLI GWIN

CUSTOMER SERVICE AND DATA SPECIALIST

ABC LEGAL

2024-2025

Enter and manage legal documents using software developed by the company

Quality assurance

Keep open communication with Client

Good understanding of every state requirements for filing C: 808-***-****

E: *******@*****.***

A: 4793 KAMEHAMEHA LOOP

HONOLULU HI 96818

Contact this candidate