Customer Care Specialist

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

CERTIFICATIONS

Dallas Tx/ Atlanta, Ga

******.***********@*****.***

SUMMER ROBERTS 770-***-****

Customer Care Specialist

Highly motivated and professional specialist with over 7 years of experience providing high-level support to senior executives. Proficient in managing calendars, organizing meetings and events, handling confidential documents, and communicating with internal and external professionals. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team. T + W Adjuster 08/2023 - 03/2025

Dealerships / Customers call in for tire &wheel claims I meet quotas for calls

& claim handling

Photo inspection critique, analyze and review photos for claim denial or approval pertaining to T + W claims.

provide efficient and accurate work pertaining to customers policies/claims Handle confidential information and documents with discretion and maintain their proper organization

Customer Care Representative 12/2021 - 07/2021

Receive inbound calls from existing and new customers about MH and SA insurance policies and qualifications

Locate MH and SA physicians/facilities that comply with their policy as well as in range from the customers

home location.

Investigated, Evaluated, and Create insurance claims for customers with the terms and conditions of their policies.

diploma

Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and as part

of a team

Detail-oriented and able to handle

multiple tasks simultaneously

Experience in managing budgets and

handling financial documents

Safe Guard Products Int. (Remote)

United Healthcare (remote)

Red oak high school

Continued college Georgia State University

Class of 2026’

Class of 2018’

Adjuster license

Phone Operator/ Admin assistant 11/2021 -01/2023

Receive inbound calls from parents of scholars inquiring about scholars curricular, affidavits, attendance, events etc…

Create transfer papers for new scholars.

Assist in office sorting and cleaning

Handle confidential information and documents with discretion for scholars. help plan evens and activities for scholars

Kipp Ways Academy

Massage heights

Receptionist 10/2021-07/2022

Create Schedules for clients

Assist with creating memberships, reviewing memberships as well as handling cancellations for memberships.

Receive inbound phone calls from clients on all inquiries about facility. Handle all EFT outbound calls as well as confirmation calls. Create, separated and pulled files for clients.

Make sales commission off memberships.

Analyze policy information for new-coming clients. Create restock list of items needed for office and massage rooms State Farm Customer Service Rep.

irving tx 05/2019- 08/2020

Received inbound phone calls from existing and new customers with car insurance questions.

Created loss reports, confirmed coverages and explained claim procedures to customers in multiple states.

Make appropriate and intelligent decisions regarding deficiencies identified during the review of claim.

Established and monitored appropriate claim reserves. Investigated, evaluated claims in accordance with the terms and conditions of the terms contract policy.

Genpact content analyst

Contractor (Facebook) - Richardson Tx

. 04/2017 - 04/2019

Analyze and review and report Facebook video content that is graphic. Utilize Microsoft Excel and other internal data management systems to build and enhance templates

used for data gathering and data manipulation.

Define requirements documents changes, reporting expectations, and other needs within the systems.

Establish clear project expectations and requirements, timelines, and provide updates.

Comerica Banking Specialist

Contractor Richardson Tx 02/2016 - 02/2017

Create and organize clients’ files and reports. Open account for personal and business customer.

Customer Identification Program (CIP), Know Your Customer (KYC), customer monitoring.

Assist clients with their online banking account: (Password reset, place account on hold if unauthorized transactions were made. Provide transaction, research regarding online bill payments, mobile check deposits, and online transfers.

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