Customer Service Production Scheduling
Resume:
MARIO
CACERES
CUSTOMER SERVICE
REPRESENTATIVE
******@***.***
Cedar Park, TX 78613
CONTACT
SKILLS
• Production Scheduling
• Quality Standard Management
• Team Development
• Data Collection
• Project Requirements
• Client Relationship Management
• Deadline management
• Requirements gathering
• Remote team management
• Standard operating procedures
• Quality monitoring
• Project coordination
• Production scheduling
• Production deadline monitoring
• Workflow management tools
• Customer service
• Teamwork
• Multitasking
• Problem-solving
• Time management
• Team building
• Active listening
• Customer relations
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team.
PROFESSIONAL SUMMARY
Workflow Specialist
TCS-Google/YouTube, Austin, TX
Inside Sales Specialist
Purvis Industries, Austin, TX
EXPERIENCE
September 2021 - October 2023
Responsible for supporting Google/YouTube operations by: Managing day to day operations for Youtube TV, scheduling operators and assigning airing for each operator (30/40). Optimizing efficiency and ensuring seamless support.
•
Effectively handled escalated issues by collaborating with internal team and venders, leading to a timely resolution of network and video problems.
•
IQA workflow specialist Managing day to day operations for doing IQA, scheduling and assigning operators for IQA, Optimizing efficiency and ensuring seamless support.
•
September 2012 - April 2020
Cultivated and strengthened customer relationships to drive revenue
• growth.
Provided timely feedback on customer inquiries, complaints, and
• requests for information.
Performed administrative tasks such as answering phones, filing
• documents, entering data into databases.
Researched pricing models to determine optimal cost structure for
• products and services offered.
Identified opportunities to expand customer base by attending
• networking events and conferences.
• Team collaboration
• Problem resolution
• Client relations
• Payment processing
• Order processing
• Relationship building
Customer relationship
• management (CRM)
• Product sales
• Order fulfillment
• Staff training
LANGUAGES
Spanish
Central Jr High Brownsille Tx,
Brownsville High School
•
Intermediate
Assistant Manager
AutoZone, Cedar Park, TX
Department Manager
Walmart, Round Rock, TX
Utilized CRM software to manage sales pipeline process from lead
• generation through close.
Negotiated contracts with clients to ensure favorable terms and
• conditions.
• Set up customer accounts in [Software] with complete information. Implemented new processes for tracking customer orders and
• managing inventory.
March 2005 - December 2010
Enforced company policies and procedures to strengthen operational
• standards across departments.
Initiated inventory control measures to manage and replenish stock,
• maintain cost levels and meet customer demand.
Organized schedules, workflows and shift coverage to meet expected
• business demands.
Mentored staff to enhance skills and achieve daily targets, using
• hands-on and motivational leadership.
Assisted supervisor in evaluating employee performance and
• cultivating improvement initiatives.
• Established processes for monitoring customer satisfaction levels. March 2005 - December 2010
• Worked closely with sales associates to complete tasks.
• Utilized excellent math skills to maintain accurate inventory levels. Kept department on-target to meet sales and profit objectives by
• minimizing waste and pursuing revenue generation opportunities. Exercised discretion and judgment in managing fast-paced
• environment adapting to change with sense of urgency. Grew department's team and technical capabilities with hiring and
• training of talented individuals.
Conducted regular performance reviews to monitor progress of
• individual employees.
Identified training needs among staff members and organized relevant
• workshops accordingly.
Collaborated with other departments to ensure smooth flow of
• operations across multiple teams.
Prepared weekly schedules to verify proper floor coverage within fiscal
• guidelines.
Lead and manage a team of 15 employees in the Department,
• ensuring that all tasks are completed efficiently and on time. Some College (No Degree) in Engineering (Pre-Engineering) EDUCATION
Texas Southmost College
Some College (No Degree) in Computer Programming
Texas Technical School
Contact this candidate