Service Delivery On-Site

Stephanie Chapusette-Desir

Brooklyn, NY • 917-***-**** • ***************@*****.*** • linkedin.com/in/stephaniechapusettedesir With over a decade in social services and public administration, experience in program management, financial oversight, and stakeholder engagement. Managed $5M+ budgets, increased by 15% resident satisfaction within 3 months, and reduced costs by 10%. Drive efficiency, compliance, and fostering community impact and operational excellence.

WORK EXPERIENCE

New York City Health and Hospitals 04/2023 - 04/2025 Program Manager New York, NY

• Provided strategic oversight of on-site operations, fostering a culture of compliance that led to a 30% increase in service delivery efficiency within 6 months.

• Utilized data analysis to identify trends and insights, leading to improved decision-making processes that positively impacted stakeholder engagement.

• Provided strategic oversight of on-site operations, fostering a culture of compliance and continuous improvement, which positively impacted service delivery.

• Enhanced stakeholder engagement by establishing a structured communication protocol within 3 months, leading to a 20% improvement in service delivery. Operational Site Supervisor New York, NY

• Led compliance management initiatives that fostered a culture of accountability, significantly reducing policy violations and enhancing overall operational effectiveness.

• Increased vendor management efficiency by 25% within 6 months by implementing a streamlined reporting system that enhanced operational transparency.

• Directed site-level efforts to maintain high service quality standards, ensuring a supportive environment for individuals utilizing services without compromising operational efficiency. The Bristal Assisted Living at East Meadow 01/2022 - 12/2022 Executive Director New York, NY

• Established community outreach initiatives that improved resident integration and satisfaction, fostering a supportive environment without compromising operational efficiency.

• Improved financial reporting accuracy by 30% within 3 months through the implementation of performance metrics, enhancing stakeholder engagement and decision-making processes. The W Group Assisted Living 07/2021 - 12/2021

Administrator for the Woodhaven Home for Adults New York, NY

• Developed and implemented a training program for Department Heads, enhancing team performance by X% within 3 months through targeted skill development.

• Developed a robust compliance framework that improved adherence to health and safety regulations, fostering a secure environment for residents.

The Bristal Assisted Living at North Woodmere 09/2020 - 07/2021 Assistant Administrator New York, NY

• Streamlined staffing oversight, improving adherence to labor regulations by 10% through effective delegation and monitoring within 3 months.

• Enhanced staff morale by 20% within 6 months through the implementation of regular team-building events and transparent communication practices.

Wayside Out-Reach Development 02/2019 - 09/2020

Director of Tompkins Park Senior Center and Louis Armstrong Social Club New York, NY

• Implemented diverse cultural programming and health promotion activities, resulting in a 20% increase in member participation and stronger community linkages within 3 months.

• Represented Wayside Out-Reach Development at community events, strengthening partnerships and increasing visibility, which positively impacted stakeholder engagement. Assistant Director of Meals on Wheels New York, NY

• Implemented route optimization strategies that streamlined delivery processes, resulting in 20% increase in on-time service delivery and improved customer feedback within 3 months.

• Implemented a robust outcome measurement system that improved program evaluation processes, leading to a 25% increase in service delivery effectiveness within 6 months. Catholic Charities of Brooklyn and Queens 06/2018 - 02/2019 Case Manager II New York, NY

• Enhanced client engagement by developing a comprehensive follow-up strategy, leading to a 25% increase in successful service connections within 6 months. Jewish Community Council of Greater Coney Island, Brooklyn, 05/2017 - 06/2018 Case Manager Brooklyn, New York

• Developed and implemented a structured process for internship development, resulting in 15% increase in successful placements while ensuring compliance with HRA and JCCGCI procedures. Cross County Savings Bank, Brooklyn, NY 05/2015 - 06/2017 Teller Supervisor Brooklyn, New York

• Streamlined operational compliance procedures, resulting in a 25% increase in customer satisfaction by effectively resolving banking issues within a year. Life of Home 01/2015 - 05/2017

Site Supervisor Brooklyn, NY

• Implemented a structured performance evaluation process for interns, enhancing feedback quality and resulting in a 25% increase in overall intern satisfaction within 6 months. Partners in care 06/2010 - 05/2015

Home Health Aide New York, NY

• Provided comprehensive patient support by monitoring medications and assisting with daily living activities, resulting in a 20% increase in patient satisfaction and well-being. EDUCATION

Master's in Public Administration

John Jay College of Criminal Justice New York, NY • 08/2021 Human Resources/Management and Operations

Bachelor's in Health Services Administration

New York City College of Technology Brooklyn, NY • 05/2017 Associate's in Liberal Arts and Sciences

New York City College of Technology Brooklyn, NY

SKILLS

Budget Management Expertise, Crisis Response Leadership, Data Analysis Proficiency, Knowledge of DOH guidelines in Adult Care Facilities, Operational Efficiency, Performance Evaluation, Process Improvement, Project Coordination, Regulatory Compliance, Staff Training Implementation, Stakeholder Engagement, Team Development Strategies

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