Customer Service Delivery

Ann (Libby) Grace

Friendswood, TX *****

***********@*****.***

+1-281-***-****

Authorized to work in the US for any employer

Work Experience

Housekeeper/Nanny

Self employed-Laporte, TX

May 2024 to Present

• Performed thorough cleaning of residential homes, ensuring all rooms were cleaned to the highest standards

• Managed and prioritized daily cleaning tasks based on client preferences and specific instructions

• Utilized various cleaning tools and equipment to efficiently clean surfaces, floors, carpets, and furniture

• Communicated effectively with clients to address any concerns or special requests regarding their cleaning needs

• Maintained inventory of cleaning supplies and promptly restocked as needed to ensure uninterrupted service delivery

• Adhered to strict confidentiality guidelines when working in clients' homes, respecting their privacy at all times

• Demonstrated attention to detail by thoroughly inspecting completed work areas for cleanliness before leaving the premises

Manager

Goodwill Industries-Jacinto City, TX

December 2022 to May 2024

• Responsible for all Monies per daily deposits via cashiers and their registers, including all paperwork and data to be entered accordingly

• Developed and implemented strategies to improve productivity and streamline processes

• Maintained high standards of quality control to ensure customer satisfaction

• Created and maintained budgets, monitoring expenses to meet financial targets

• Resolved customer complaints or issues promptly while maintaining a positive brand image

• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc

• Identified areas for process improvement through data analysis Manager of Operations

Smart Stop Convenience store-Friendswood, TX

May 2020 to December 2022

• Provided excellent customer service to all gas station patrons, ensuring a positive experience

• Operated cash register and accurately processed transactions for fuel, food, and merchandise purchases

• Assisted in receiving deliveries and stocking shelves with new merchandise according to established procedures

• Demonstrated strong problem-solving skills by resolving customer complaints or issues promptly and satisfactorily

• Frequently checked restroom facilities for cleanliness and restocked necessary supplies as needed

• Leveraged strong organizational skills to manage multiple tasks simultaneously while maintaining attention to detail

• Demonstrated proficiency in handling cash accurately without errors or discrepancies

• Cultivated a friendly atmosphere by greeting customers warmly upon arrival at the gas station

• Investigated incidents related to counterfeit currency or fraudulent activities and reported them to the appropriate authorities

• Maintained a clean and organized work area, including the gas station counter and convenience store displays

Stay at Home Mother/Homemaker

Self-Friendswood, TX

November 2013 to May 2020

• Assisted with daily living activities such as meal preparation, hygiene routines, and homework supervision

• Organized recreational activities and outings to promote socialization and physical fitness

• Addressed conflicts or behavioral issues among children using effective communication techniques

• Managed household chores including cleaning, laundry, shopping for groceries, and maintaining supplies inventory

• Demonstrated flexibility in working various shifts including evenings, weekends, holidays Data Entry Clerk/Customer Service Representative

Conway Freight-Mobile, AL

May 2010 to November 2013

• Entered and verified data accurately into company database, ensuring data integrity

• Ensured compliance with company policies and industry regulations regarding data privacy and security

• Maintained an organized filing system for physical documents related to the entered data

• Communicated effectively with other departments or clients to clarify any unclear or incomplete information before entering it into the system

• Provided support during internal or external audits by retrieving requested records from the database

• Developed strong relationships with carriers/vendors to negotiate favorable rates for shipping services

• Maintained accurate records of all incoming and outgoing shipments, including tracking numbers and delivery confirmations

• Coordinated and scheduled daily shipments, ensuring timely delivery of goods to customers

• Communicated effectively with drivers, providing them with detailed instructions for pick-up and drop- off locations

• Resolved any issues or delays in the shipment process by coordinating with carriers, suppliers, and customers

Closing Manager

Goodwill Industries

Education

Highschool Diploma in Basics

Davidson Highschool-Mobile, AL

August 1994 to May 1997

High School Diploma

Some college

Skills

• Clerical experience (5 years)

• Transportation management (3 years)

• Phone etiquette (10+ years)

• Inside sales (2 years)

• Heavy lifting (3 years)

• Retail Sales

• Management (10+ years)

• Data entry (10+ years)

• Computer operation

• Customer relationship management

• Customer acquisition

• Sales support

• Public health

• Retail Management

• Basic math (10+ years)

• Sales administration

• Grammar Experience

• Profit & Loss (2 years)

• Microsoft Office (2 years)

• Cold calling

• Profit & Loss

• Supply chain management

• Interviewing (2 years)

• Store Management Experience (3 years)

• Customer support (5 years)

• Research

• Administrative Experience (2 years)

• Bookkeeping

• Document archiving (loan processing)

• Loan application review

• Computer skills (2 years)

• Customer service (10+ years)

• Google Workspace

• Transportation management systems (3 years)

• Multi-line phone systems

• Filing

• Loss prevention

• Food industry (5 years)

• Integrity (10+ years)

• POS (2 years)

• B2B

• Phone triage

• Administrative Experience

• Microsoft Outlook (2 years)

• Client services

• FDA regulations

• Conveyor installation

• Relationship management

• Retail buying

• Route driving (2 years)

• Negotiation (5 years)

• Shift Management

• Forklift

• Accounting

• Sales (5 years)

• Financial services

• Food service

• Typing (5 years)

• Furniture sales

• Host/hostess experience

• Warehouse management system

• Purchasing

• SAP

• Appointment scheduling

• Math

• Serving (5 years)

• Computer skills

• Asset verification

• Microsoft Excel (2 years)

• Team development

• Banking

• Front desk (5 years)

• Dispatching (2 years)

• Databases

• Outbound sales

• Adobe Photoshop

• Relationship building

• Assistant Manager Experience

• Public speaking

• Loan file updates (loan processing)

• Maintaining an organized workspace

• Account management (1 year)

• Coordination (loan closing)

• Hospital experience

• Final title policy review (loan processing)

• LTC pharmacy

• Facilities management

• ERP systems

• Underwriting

• Microsoft Powerpoint (2 years)

• Stocking

• Shipping & Receiving

• QuickBooks (Less than 1 year)

• RF scanner

• Restaurant management

• Law office

• Outside sales

• Product management

• Customer service

• Supervising experience

• Fine dining experience

• POS

• Merchandising

• Cleaning Experience

• Organizational skills (10+ years)

• Medication administration

• Inventory Control

• Technology sales

• Pricing

• Packaging

• Data analysis skills

• Staff training

• Social media marketing

• Product development

• Detailing

• Safety management within transportation industry

• Cash register

• Shipping & receiving

• Warehouse management

• Environmental services

• Loan processing

• B2B sales (2 years)

• Hospitality (5 years)

• Property management

• Microsoft Access

• Microsoft Outlook Calendar

• Windows (2 years)

• Warehouse Experience

• Time management (10+ years)

• Fair Housing regulations

• Analysis skills

• Cash handling

• Plumbing

• Retail sales (10+ years)

• Restaurant experience (5 years)

• Family law

• Medical terminology

• Attention to detail (10+ years)

• Pharmacy technician experience

• Freight

• Project management

• Adobe Illustrator

• Writing skills

• Territory management

• Direct sales

• Office experience (10+ years)

• Customer retention

Languages

• English

Certifications and Licenses

Driver's License

Contact this candidate