Career Change Quality Manager

April Lima

*****.*******@*****.*** 508-***-****

Profile

A motivated, self-starter with 20+ years of experience in the aerospace and defense field. Strong organizational and problem-solving skills, with the capability to prioritize and thrive in a fast-paced, deadline-oriented environment. A team player with the ability to communicate clearly and learn quickly with a high level of detail.

Experience

Airborn, Inc. (Aesco Electronics), 355 Constitution Dr., Taunton, MA July 2023 – Oct 2024

RMA Coordinator

Reduced a backlog of over 400 RMAs within 12 months, while also working on 20 to 25 current RMAs weekly

Maintained a go to person with Account Managers by being responsible with updating and quickly responding to email inquiries

Responded to customers email inquiries quickly and maintained a good relationship

Requested reversals of responsibility and cost with the customer

Received returns, reviewed bill of lading to ensure that all returned inventory was accurately accounted for and logged in the logistics of all RMAs using ERP system (Manex)

Determined the production work team responsible for repairing and testing RMAs

Interacted with Production Manager and Quality Manager on scheduling and processing the RMAs

Utilized excel spreadsheets to keep track of RMAs in real time

Scheduled and monitored an accurate and timely manner for shipping RMAs back to customer

General Dynamics Mission Systems, 400 John Quincy Adams Road, Taunton, MA

Principle ILS Technician/Support Manager June 2016 – Nov 2022

Reviewed vendor evaluations, repair quotes and prepared/requested PO’s; utilized the Maintrack database to ensure POs were added on time; approved invoices for accounts payable; supported buyers with vendor product pricing

Collaborated closely with vendors to support customer service with exceptional customer satisfaction by informing them of unit repair cost, shipping dates, projected delays, and any additional information needed

Conducted meetings with vendors to maintain a timely quote and repair cycle time consisting of 100+ quotes per week and reported repair issues to management during weekly meetings, managed an excel spreadsheet of over 1000+ repairs

Successfully met a 72-hour Turn-Around-Time (TAT) at 100% by ensuring product was received at customer/military sites

Managed Out of Warranty/Other Than Fair Wear and Tear (OTFWT) worksheets and parts requests

Supported the development of personnel at military bases by providing timely, meaningful feedback utilizing CHS procedure manual and collaborated with employees/management at RSC’s regarding issues pertaining to the CHS program; researched solutions and helped resolve issues to maintain a steady work flow

Business Ops Analyst II Program Management April 2013 – June 2016

Provided support to Directors and PMs for Government Contracts; WIN-T Inc1, Inc2, and Inc3 RSC’s by utilizing Guardian SW and SharePoint/Alliance for updates, research, and processing data. Prepared and submitted OTFWT equipment for Gov’t PM through GD Drop Box/SFT

Processed and expedited reports utilizing Crystal Reports and Business Objects SW to field personnel

Accurately maintained project files through the Livelink repository

Requested and expedited RMA numbers from vendors and furnished scrap material documents to Government personnel

Created and processed purchase requisitions using ESM, expedited purchase orders and approved vendor quotes and invoices for payment through Markview

Checked and processed failed equipment from RMA failure table

Acted as primary person responsible for supporting the System Support Hotline and RMA call log for the customer (Army)

Requested shipping letters from Gov’t customer ensuring DODAAC and COMSEC addresses were correct for units and generated DD1149's and DD250’s for shipping equipment, TACLANES and Master Crypto Ignition Keys (CIKs)

Proposal Administrator March 2001 – April 2013

Oversaw the proposal activities which included monitoring the proposal board, keeping records of the standard forms for the proposal in LiveCycle/SharePoint, carefully read the solicitation to identify clauses and provisions, organized, administered and maintained proposal center facilities and maintained training records

Updated assigned areas of proposal with confirmed deadlines

Established BDD databases for proposal teams such as awards and proposal re-use material, assisted in coordination of final proposals for submission, incorporated changes to MS Project schedules during proposals

Scheduled and performed all logistics for internal and external customer and management meetings for reviews during and before the proposal’s final submission

Consistently demonstrated outstanding proposal administrative support which helped GD win the TMS proposal

Education & Training

Bachelor of Science in Management, Lesley University, Boston MA – May 2006

Proficient in Microsoft Office, SharePoint, Alliance, LiveCycle, ESM, IFS, PDMLink, Guardian, Business Objects, GD Drop Box/SFT, Crystal Reports, MS Project and Maintrack ERP software systems

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