Customer Service Team Member

Anny Carolina Parra Meneses

737-***-**** ***********@*****.*** Round Rock, TX 78664

Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem- solving abilities.

SUMMARY

Responsibility

Punctuality

Proactivity

Dynamism

Leadership

Group dominance

Negotiation skills

Ability to obtain information

Ability to analyze information

Capacity for synthesis

Strategic perspective

Teamwork

Tolerance to pressure

Speed

in providing effective solutions

Excel skills

Word skills

Power Point skills

SKILLS

01/2024 - 04/2024

05/2023 - 10/2023

06/2022 - 12/2022

Housekeeper

Touchpoint Logistics Round Rock, Texas

• Reported any maintenance issues or damage to supervisors immediately.

• Inspected guest rooms after cleaning to ensure they were presentable. Team Member

Dairy Queen Austin, TX

• Participated in training sessions for new employees when needed.

• Assisted customers with product selection and ordering process.

• Collaborated with team members to maximize productivity and efficiency.

• Monitored expiration dates on food items for freshness assurance.

• Collaborated with team members to achieve daily goals. Team Member

Kale Me Crazy Austin, TX

• Participated in training sessions for new employees when needed.

• Assisted customers with product selection and ordering process.

• Collaborated with team members to maximize productivity and efficiency.

• Monitored expiration dates on food items for freshness assurance.

• Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

EXPERIENCE

Licenciado: Gerencia de Recursos Humanos

Universidad de Oriente Núcleo Monagas, Monagas, Venezuela Bachiller: Ciencias

U.E “Ezequiel Zamora”, Monagas, Venezuela

Escuela Básica José Gregorio Monagas, Monagas, Venezuela U.E Santa Barbará. PDVSA, Monagas, Venezuela

EDUCATION AND

TRAINING

• Comunicación en el Trabajo, Petróleos de Venezuela, S.A, Maturín, Estado Monagas, 02/01/12

• Excel Intermedio, Petróleos de Venezuela, S.A, Maturín, Estado Monagas, 03/01/12

• VIII Foro de Prevención de Accidentes, Petróleos de Venezuela, S.A, Maturín, Estado Monagas, 05/01/12

• Conferencia. La Nueva LOTTT y Relaciones de Trabajo, Corporación Parque Tecnológico de Oriente, Delegación Monagas, 10/01/12

• Calculo de Prestaciones Sociales(LOTTT, CONSTRUCCION Y PETROLERA), Centro Institucional de Estudios y Desarrollo de Energía, Estado Monagas, 05/01/13

• Sap Básico, Centro Empresarial Sabana Grande, Petróleos de Venezuela, Desarrollos Urbanos Filial, Caracas, 05/01/14

CONFERENCES AND

COURSES

• Age: 37

• Date of Birth: 10/05/88

• Marital Status: Soltera

PERSONAL

INFORMATION

LANGUAGES Spanish:

Native/ Bilingual

English:

Limited

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