Customer Service Human Resources
Resume:
Vinessa Ansah
Oklahoma City, OK *****
*************@*****.***
Professional Summary
Seasoned professional with over 15 years of experience spanning human resources, business development, and client service roles. Adept at driving team performance, cultivating client relationships, and streamlining HR processes with precision and professionalism. Committed to ethical practices, empathetic communication, and continuous growth. Proven ability to enhance organizational culture through strategic hiring, engagement initiatives, and cross-functional collaboration. Maintained a talent pool of 300+ prospects using CRM workflows, follow-up triggers, and performance analytics. Willing to relocate: Anywhere
Work Experience
Office Manager
Auto Center-Los Angeles, CA
July 2018 to February 2025
• Strengthened client relationships, driving repeat business and referrals
• Conducted market analysis and negotiated profitable contracts
• Led a high-performing sales team with training, evaluation, and incentive programs
• Collaborated across departments to develop strategic client solutions and launch new products
• Managed recruitment, onboarding, policy compliance, and employee relations
• Implemented HR programs, including diversity training, compensation planning, and performance management
• Navigated COVID-19 challenges by introducing remote work policies and sustaining operations
• Handled investigations, exit interviews, and conflict resolution with impartial professionalism Customer Service Representative
Rockwell Law Group-West Palm Beach, FL
October 2007 to May 2018
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Built rapport with customers through active listening, empathy, and personalized interactions
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
• Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Education
Quinsigamond Community College in Computer Science Worcester, MA
June 1999 to September 2001
Skills
• Microsoft Office
• Communication skills
• English
• Inside sales
• Sales
• Customer service
• Organizational skills
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