Customer Service Executive Assistant

Christine Waringa Mwaniki

Operational manager / Administration

Professional with 5+ years in strengthening compliance, improving process and elevating output, quality and customer satisfaction . Experience with administration and extensive knowledge of business operations with a background in marketing finance and customer service. PROFESSIONAL WORK EXPERIENCE

Executive Assistant Manager at All time Logistics

1/2022-current

● Manage multiple Google & Outlook calendars for the CEO and VPs in different time zones (South America, Europe, Africa). The calendar included work related and personal activities.

● Created the PowerPoint slides and excel sheets for the 3 yearly Board Meetings and other meetings:Transcribes the minutes for all CEO’s meetings and writes emails on behalf of the CEO.

● Confidentially: Trusted with company information such as financial records, customer lists and employee data . Ensured proper disposal of sensitive documents and educate staff on confidentiality protocols

● ● IT Migration: Organized and led the ordering and replacement of entire office IT . Troubleshoot and coordinated maintenance for office equipment

● Onboards all new employees: setting up the laptop, software, and introductory material

● Coordinated Domestic and International travel for employees . Identifying and booking flights, hotels, and ground transportation if needed

● Event planning: Book event location for meetings and celebrations coordinating with vendors and keeping event on schedule

OFFICE AND OPERATIONS MANAGER

Hyperlane Logistics 7/2020-6/2024

● Recruit: Sourced, screened and recruited qualified drivers to meet company needs. Posting job ads and attending Job fairs

Conduct interviews, background checks, driving record reviews and other necessary screening processes to ensure candidates meet the company’s hiring standards

Develop and implement strategies to retain drivers and reduce turnover, including performance reviews

● Reporting and Documentation: Maintain records of safety training, OSHA compliance, incidents and driver safety performance . Generate regular reports to management on safety related issues

● Safety Compliance: Monitor compliance with DOT regulations, including HOS, vehicle inspections and drug and alcohol policies. Respond to accidents or safety related incidents, conduct thorough investigations and ensure proper documentation and reporting in compliance with OSHA and company policies

● Audit:Gathering information that evaluates the safety of the company and creating a corrective action plan if needed ● Accounting: worked closely with the accounting team and handled payroll through quickbooks ● Project: Coordinated the relocation of the headquarters and negotiated the moving price down by 10%.

● Customer service: Handled the customer calls and emails .

● Decreased the cost of invoicing by 80% through the reduction of inventory needed to be mailed out.

● Staff Training: Supervised staff (25 employees). CUSTOMER SERVICE/CEO of medicare aid company

Escalators INC 11/2019-current

●Reviewed member enrollment information to ensure accuracy

● Noted enrollment information errors and collaborated with appropriate departments to seek correction

● Contacted members to verify information guaranteeing the continuation of their membership

● Became a subject matter expert, training new members and serving as a point of contact for difficult situations

●Solved inquiries into members accounts through phone and email

● Scheduled customers and set up new information

●Called members to collect past due payments, reconciling accounts

●Maintained confidentiality

● Delivered personalized customer service that led to 20% increase in repeat customers and enhanced brand loyalty

● Trained new staff on customer interaction techniques, improving overall team performance and customer feedback scores

EDUCATION

BA University of North Texas Currently pursuing Business Administration Associates of Arts Tarrant County college

SKILLS

Typing: 79 WPM with 99% accuracy (recently tested) Google: Drive, Gmail, Analytics, Calendar, Docs, Sheets, Slides, AdSense Microsoft Office (Certified): Excel (Pivots and Lookups), Outlook, PowerPoint, Word, Access, OneNote, OneDrive, Visio Adobe: Photoshop, Illustrator, Premier Pro, After Effects CRM: Salesforce, Oracle, SAP, Prestige, Airtable

Other: BoardEffect, RingCentral, Skype, HTML, Java, TeamViewer, Peachtree, Facebook Ads, WordPress, QuickBooks

+1-682-***-**** ****************@*****.*** DALLAS, TX

Contact this candidate