Client-Focused Specialist/Healthcare & Hospitality
Resume:
Lenexa, KS
CHRISTINA V BENDALI
Overland Park, KS 913-***-**** *********@*****.*** PROFESSIONAL SUMMARY
Resilient healthcare support professional with 15+ years of administrative experience, including expertise in patient access and claims processing. Demonstrates strong care coordination, attention to detail, and proficiency in managing complex case files and quality metrics. Adept at troubleshooting service issues and ensuring smooth transitions in virtual health environments. Brings precision, empathy, and bilingual communication skills to support optimal behavioral health engagement. KEY SKILLS
• Key Skills: Medicare/Medicaid & SSA Disability Claims, Medical Claims Processing & Redeterminations, CPT & ICD Coding - Appeals & Verifications, Bilingual: English & Spanish, Remote Communication & Case Management, Patient Advocacy - Intake Coordination, Conflict Resolution - Policy Documentation, Claims Accuracy - Administrative Support, HIPAA Knowledge, Customer Service, Basic Healthcare Terminology, Virtual Health Experience
• Technical Skills: Salesforce, CMS/OnBase Unity, Microsoft 365, Google Workspace, Zoom, Adobe PDF, EPIC/Cerner, QuickBooks, CPT/ICD Coding, Patient Portals & CRM Systems
EXPERIENCE
Noridian Health Solutions Mar 2024 - Present
Redetermination Examiner / Medical Claims Examiner Remote
• Processed complex Medicare claims (diabetic, ostomy, urology, vision) with 99% accuracy using CMS and OnBase Unity, demonstrating strong attention to detail and adherence to regulatory standards
• Verified member eligibility, reviewed documentation, and ensured regulatory compliance for each claim, reinforcing proficiency in healthcare terminology
• Collaborated with cross-functional teams to implement quality and training updates, enhancing processing times and overall accuracy AssistRx, Inc Apr 2023 - Dec 2023
Patient Access Specialist / Case Manager Remote
• Coordinated case intake, eligibility screening, and full prior authorization workflows for patient assistance programs, aligning with care coordination responsibilities
• Facilitated cross-functional collaboration to launch a new financial support hub, improving patient turnaround and demonstrating effective communication and team engagement
• Maintained accurate patient records in Salesforce CRM and updated program documents in Microsoft Office Suite, ensuring compli- ance and effective data management
Centauri Health Solutions (Human Arc) Jun 2020 - Jan 2023 Disability Specialist Remote
•Managed 60-80+ active SSA and Medicaid disability claims, offering guidance and form assistance
•Coordinated appointments, phone interviews, and documentation collection to ensure timely processing
•Mentored new hires and contributed to training material development to improve team onboarding Quest Diagnostics Jan 2019 - Jan 2020
Customer Service Representative I Lenexa, KS
•Supported inbound patient inquiries regarding lab results, test pricing, and portal navigation
•Delivered prompt and compassionate support, resolving service issues with efficiency and empathy Key Insurance Company Oct 2007 - Apr 2018
Auto Claims Adjuster Overland Park, KS
•Investigated and settled complex auto claims, analyzing damage reports, medical documentation, and state regulations
•Built rapport with repair vendors, reducing average storage fee liability by 30-40%
•Delivered timely and fair settlements while maintaining high claimant satisfaction Med James, Inc. Jun 2005 - Oct 2007
Underwriting Personal Lines / Customer Service Rep Overland Park, KS
•Processed 95–150+ auto insurance applications daily and maintained policy accuracy
•Provided premium payment processing and reconciliation support to accounting team CVS Pharmacy
Pharmacy Technician
•Filled prescriptions and assisted with inbound/outbound calls to providers and insurers
•Managed inventory and supported accurate, timely pharmacy workflows EDUCATION
Santa Maria School District
1996 - 2000
GED
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