Customer Service Quality Assurance
Resume:
Jun-***4 - April-2025
2023
Bongiwe Kunene
**** ******** ****** **** ******* Soweto Gauteng
067******* ****************@*****.***
Experience
NyteNdesheSolutionPtyLtd
Johannesburg,soweto
Delivered exceptional customer service in event planning Collaborated with the team members to enhance perfect job Maintained good records on delivering a good event Nova connect
Call centre agent
Exceeded on sales targeted by 10% through effective communication skills Managed high volume while maintaining quality standards Ensure I stick by the script
Nova connect
Quality assurance specialist
I was able to identify defects of the call and improve the quality Implemented QA best practices elevating team performance significantly Ensuring the calls reach the client standards and nothing was left behind on the call Education
Orlando weet secondary school
NSC -matric
Grade 12
Skills
Skilled collaborator I was able to collaborate with my team. I was able to collaborate with my manager Rapid and adaptive I was able to adapt to any position they put in and the work load Effective and cross communication with my team and my manager was great and I was able to identify problems and tell my colleagues and ask for help . Solutions oriented able to find a solution for a certain problem Flexible mindset for workplace flexibility
Languages
Isizulu English Isixhosa
Reference
Tina Tembe - Nova connect
Trainer
Andile Zulu - NyteNdesheSolutionPtyLtd,Johannesburg CEO
*************@*****.***
Summary
This a summary about me I am looking for a job and I want to learn new skills. I would like to get an experience in the workplace and increase my knowledge
Contact this candidate