Customer Service Supply Chain
Resume:
Annie Chung
***** ****** **, ****** *****, California 92840
**********@*****.***
Professional Summary
Bilingual (Vietnamese) Detail-oriented professional with over 7 years of experience in SAP ERP Finance: transactions, billing, administration, data analytic. Able to manage, communicate, perform, and deliver. Ability to multi-task and prioritize. Dedicated professional with refined computer skills and a strong ability to assist in increasing efficiencies and productivity. Driven with motivation to perform beyond expectations. Hardworking, recognized as a solid team player and reliable associate. Competent with exceptional data entry, analytical and customer service skills. High standard of work ethics and offers outstanding customer service. Result oriented with excellent communication and relationship-building skills.
Technical Skills and Development
Microsoft Office tools: Excel, Access, Word, PowerPoint, Project, Visio
SAP, Lotus Notes, and QuickBooks
BOM, DRAWING, CAD, PO, WBS, MSA, SOW, OEM, and International Classification of Diseases (ICD.9CM)
Completed training in employee benefits, and labor relations, leaves of absence, workers’ compensation, and workplace safety/security.
Analytical, detail-oriented skills
Professional Experience
Safran Cabin – Garden Grove, California
Safran Cabin provides innovative cabin interiors, systems, equipment, and services to enhance the user experience.
Buyer May 2025 to Present
Acts as authorized agent of the company, making financial commitments and managing key supplier relationships to ensure supply chain performance
Manages complex supplier accounts, requiring advanced knowledge of commodity, supply base, and program
Responsible for key suppliers, significant spend, and challenging supply chain problem resolution
Provides peer review and oversight to junior Purchasing Agents
Possesses solid working knowledge of subject matter
Make daily purchases and input into MRP system based on demand, while analyzing the quality, specifications, and delivery requirements
Ensure just in time supply aligns with loaded demand to maintain inventory targets
Send out quotations for bid on non-contracted items, and negotiate best price
Interface with planning and purchasing Integrated Program Team (IPT) to ensure any changes in schedule or requirements are flowed down to suppliers
Review purchase orders regularly and follow up on unconfirmed orders, past due items, etc.
Generate effective communication, good relationships, and a positive image with suppliers, promoting courtesy, objectivity, and fairness
Act as authorized agent of the company and primary contact to assigned suppliers
Proactively manage suppliers and regularly assess performance to ensure on-time delivery of quality product
Manage program shortages and ensure supplier commitments are communicated to IPT Lead
Review non-conformance reports (NCRs) against supplier product and communicate and coordinate disposition
Identifies and mitigates risk, solves problems, and escalates as needed to IPT Lead and/or Purchasing Manager
All American Racers – Santa Ana, California
AAR is a racing and aerospace manufacturer specializing in custom and unique fabrication of engines, metals and subcomponents. Their racing history includes cars for Formula One and NASCAR, as well as other non-championship races.
Purchasing Agent/Buyer April 2023 to May 2025
Verifies purchase requisitions by comparing items requested to master list; clarifying unclear items; recommending alternatives.
Negotiate with Vendors for best pricing and lead times.
Analyze and resolve purchasing issues/discrepancies
Comprehensive knowledge of Global Shop ERP System purchasing and inventory modules.
Properly code purchases to inventory or work orders as required.
Forwards available inventory items by verifying stock; scheduling delivery.
Prepares purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning and Quality Assurance department.
Obtains purchased items such as raw material, parts, hardware, software, components, machinery, equipment, consumable material, services by forwarding orders to suppliers, monitoring, and expediting orders.
Reviews supply and demand MRP, historical data to identity required materials, parts, components to fulfill work orders across multiple projects in a timely manner and for inventory fulfillment. Ensures meeting a production schedule, customer deliverables and forecasted demand.
Reviews and evaluates engineering drawings, calculates quantities and types of material, parts, or other items required, work with Engineers and Production to determine “make versus buy,” establishes safety stock/Reorder points, and validates Bill of Material in the MRP system.
Read, interpret, create, and validate multi-level Bill of Material.
Evaluates shortages and manages prompt solutions keeping appropriate stakeholders informed of any potential problem as required.
Prepares productivity reports, cost analysis, delivery, quality that drive process and performance improvement.
Verifies receipt of items by comparing items received to items ordered; resolves shipments in error with suppliers.
Authorizes payment for purchases by forwarding receiving documentation.
Keeps information accessible by sorting and filing documents.
Accomplishes purchasing and organization mission by completing related tasks as needed.
Build and develop long-term relationships with local suppliers.
Monitors Vendors on time and quality performances.
Endress+Hauser – Anaheim, California
Endress+Hauser is a worldwide supplier of industrial process measurement and automation for liquid flow, pressure, analysis, temperature, and recording. Endress+Hauser is based in Switzerland with 134 companies in 48 countries, including four locations in the U. S.
SAP Master Data Specialist: October 2022 to March 2023
Planning, implementation, and sustainability of all SAP-ERP data for product
configuration required for manufacturing
SAP/MES System Configuration
o Review/Interpret product overviews and determine the appropriate requirements
for product configuration
o Maintain Material Master Data, Bills of Materials (BOMs) and Routings within
SAP/ERP for existing and new product lines
o Structure open variant allocations to ensure correct material and routing
information is displayed on the manufacturing order according to the desired customer
order configuration
o Process engineering changes from parent company/internal and serve as
contact point for coordination of change efforts
o Analyze SAP system errors and implement system corrections
New Product/Modification to Product
o Develop product build specification for manufacturing using
drawing/documentation package from parent company
o Facilitate pilot testing of new product/features from assembly to final packing
o Develop and implement training and instructions for assembly, test equipment,
and processes
Provide technical assistance to Production and Maintenance on manufacturing
orders and work instruction related issues
Planning, implementation, and sustainability of all SAP-ERP data for product configuration required for manufacturing
SAP/MES System Configuration
Review/Interpret product overviews and determine the appropriate requirements for product configuration
Maintain Material Master Data, Bills of Materials (BOMs) and Routings within SAP/ERP for existing and new product lines
Structure open variant allocations to ensure correct material and routing information is displayed on the manufacturing order according to the desired customer order configuration
Process engineering changes from parent company/internal and serve as contact point for coordination of change efforts
Analyze SAP system errors and implement system corrections and new Product/Modification to Product
Develop product build specification for manufacturing using drawing/documentation package from parent company
Facilitate pilot testing of new product/features from assembly to final packing
Develop and implement training and instructions for assembly, test equipment, and processes
Provide technical assistance to Production and Maintenance on manufacturing orders and work instruction related issues
Thales - Irvine, California
Thales is a worldwide provider of Aerospace, Space, Defense, Security and Transportation products. Thales Avionics, a division of Thales USA, is a provider of In-Flight Entertainment and Connectivity solutions to airline customers and aircraft OEM’s.
PMO Specialist: December 2015 to July 2022
Managing over 53 Airline projects and controls all program related documentation, in accordance with established procedures
Assisting in the development and stabilization of the Content, License Software BOM from the Initial Technical Coordination Meeting (ITCM) through the design cycle and development of Work Breakdown Structure (WBS) cost accounts and schedules using a variety of inputs
Managing the project’s revenue/billing plan, schedule, forecast, project’s shipset information in SAP. Including the extraction and analysis of various schedule related data required for monthly/bi-monthly/quarterly/bi-annual reporting
Ensuring Content Software BOM Demand is loaded (via POs, MSA) accurately, and in a timely manner per established lead-times, and coordinate requests through the Program Change Board
Supporting communication between Customers, Program Managers, Engineers, Category Manager, Product Line Manager, Quality, Procurement, OEMs and/or Suppliers for recovery of late deliverables
Supporting customer satisfaction & revenue objectives by processing POs and carrying out requirements in compliance with contract and schedule constraints for both hardware and software requirements
Coordinating and monitoring the release of technical documentation necessary to meet BOM deliverables. Identify potential schedule risks to the Program Managers
Processing and reviewing Airbus, Boeing, Airline customers and Vendor requests for service, billing questions and resolutions, service complaints
Reading and interpreting Third Party Vendor Contracts
Researching/Assigning Correct Program/Project Work Breakdown Structure (WBS) element Charge Numbers/Material Part Numbers/Budgets
Creating Purchase Requisitions (PRs) for Programs/Projects in a timely manner and tracking status through POs, Goods Receipt (GR), Invoices Receipt (IR) in SAP
Matching Invoices to POs and confirming completion of work prior to AP Submittal
Coordinating with Supplier and tracking Vendor Payment Status for Content and Software Licenses of Program Media Services
Reading and interpreting Airline Contracts
Reporting Budget Status and setting up Annual Airline Customer POs for Media and Program Managers
Tracking of Annual Escalations according to individual Airlines’ contractual terms
Setting up Billing templates for Content Management and Application Licenses per Airline Contracts; setting up Contracts into SAP, Customers setup into SAP
Supporting in setting up Program Budget Authorization Forms. Keeping track of Remaining of Revenue and Budgets in SAP
Monthly Billings, Sales Orders Creation in SAP and Validating Sales Orders, Invoices for accuracy and supporting to confirm that Software has shipped
Processing Credits as requested, and according to the Signed Contracts
Entering Orders in an Access Database Monthly for Tracking and Reporting
Abbott Laboratories – Santa Ana, California
A worldwide broad-based healthcare company whose products and technologies span the continuum of care - from diagnostics to devices, from nutrition to pharmaceutical therapies.
DBA Coordinator: (Contract) July 2015 to December 2015
Perform Collection and Validation of Master Data in SAP, export SAP data to MS Access, MS Excel; upload Material Master Data in SAP
Validate Master Data requests against guidelines set for the local market operations and cross functional area; resolve complaints from different functional groups such as Customer Service / Accounts Receivable / Local Market/ Logistics/ Finance and other departments.
Report daily activity on confirmation of completion to internal customers.
Quality Systems, Inc. – Irvine, California
A developer and marketer of computer-based practice management, electronic health records (EHR) solutions, and connectivity services for medical / dental group and hospitals throughout the U.S.
Contract/Billing Analyst: July 2014 to July 2015
Utilize SAP to perform the following duties:
Generate monthly reports for financial reporting using MS Access and SQL
Validated financial data related to customer pricing, accounts receivable, accounts payable, rebates and chargeback processing; created service-related products according to client requests
Validated customer’s master data setup and customer contracts setup through billing cycles
Developed user’s training materials with business process owners in Contract Management
MICROVENTION TERUMO — Tustin, California
A medical device company engaged in the development, manufacture, and marketing of interventional neurovascular devices for the treatment of cerebral and peripheral vascular diseases.
QC Analyst: August 2013 to July 2014
Inspected manufactured implants, pushers, V-Trak System, Headway Duo, Guidewire, Balloon
Labeled and packaged products in a controlled environment, accurately completing all quality related documents; accurately and successfully communicated test results and failure modes to MSE/QE
Organized and reported Final Inspection results; identified and issued non-conforming product reports for product that do not meet specifications; performed tests utilizing the required equipment which includes the use of Microscopes, Calipers, Pin Gage, Snap Gage
HEALTH ESSENTIALS — Santa Ana, California
A leading provider of post-acute care management services offering comprehensive clinical services in over 250 skilled nursing facilities, seven certified Medicare hospices and DME & pharmacy services.
Medical Billing Administrator:(Contract to Fulltime) January 2010 to August 2013
Evaluated patient’s financial status and established budget payment plans. Followed and reported status of delinquent accounts, identified, and resolved patient billing complaints, all while maintaining strictest confidentiality and adhering to all HIPAA guidelines/regulations.
Validated customer’s master data setup and generated various reports provided to management using Excel and Access; processed payments from insurance companies and prepared daily deposits.
Performed various collection actions including contacting insurance providers and patients, correcting and resubmitting claims to third party payers
HELIOS-CONSULTING GROUP — Irvine, California
SAP consulting company
Office Administrator: June 2007 to January 2010
Performed daily reports on defaulting customers & customers falling short of the required credit line balance
Timekeeping tracking, reporting, and billing support related to customer contract agreement
Provided day-to-day activities related to financial planning, billing, recordkeeping, and personnel management
APPLE REALTY — Houston, Texas
Real Estate Expert in Residential, Commercial and Property Management
Real Estate Assistant: Sept 2006 to June 2007
Acted between buyers, sellers, title companies and mortgage companies
Assisted in the facilitation of legal documents for home sales to all parties involved to meet deadlines for on time home closings
Follow up with mortgage lenders to ensure potential clients meet certain guidelines
CATERPILLAR INC — Houston, Texas
Manufacturer of heavy construction equipment machinery
Administrative Assistant: June 2005 to August 2006
Prepared sales invoice, shipment documents, and reconciliation of monthly statements
Created bills, receipts, purchase orders, quotations, invoices, and bills payable
Translated reports from sales and rentals of heavy equipment and update the books of accounts by making corresponding entries
Education
UNIVERSITY OF CENTRAL FLORIDA — Orlando, Florida
Bachelor of Science (BS) in Management Information Systems - May 2005
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