Customer Service Business Administration

Kajona Roach

• Skype ID: Kajona Roach

• Field of Training Desired: Business Administration

ABOUT ME

Motivated and adaptable professional with strong skills in customer service, sales, and hospitality. Committed to contributing to the success of any organization through efficient communication, flexibility, and a strong work ethic. Seeking a training opportunity to expand knowledge in business administration and develop professionally in a dynamic work environment

EDUCATION

• University/School Name: Regent College of the Caribbean

• Location (city and country): Mandeville, Jamaica

• Website: https://rcc.edu.jm/

• Institution Start Date (month and year): September 2020

• Graduation/Expected Graduation Date (month and year): July 2025

• Field of Study: Business Administration

• Classes Taken Relevant to Desired Training: N/A

• GPA, awards, and honors: N/A

WORK EXPERIENCE

• Employer Name: Williams Cash and Carry

• Location (city and country): St Elizabeth, Jamaica

• Website: N/A

• Job Title: Cashier

• Dates of Employment: August 2025 to Present

• Responsibilities and achievements: Operated cash register accurately, assisted customers with purchases- Restocked merchandise and worked flexible shifts

• Employer Name: Salt Water 75

• Location (city and country): Maryland, USA

• Website: https://www.saltwater75.com/

• Job Title: Linecook

• Dates of Employment: May 2024 to September 2024

• Responsibilities and achievements: Prepared and cooked menu items, maintained kitchen cleanliness, collaborated with kitchen staff and managed inventor

• Employer Name: Hampton Inn

• Location (city and country): Maryland, USA

• Website: N/A

• Job Title: Housekeeper

• Dates of Employment: from June 2024 to July 2024

• Responsibilities and achievements: Cleaned and sanitized guest areas, replenished linens and amenities- Responded to guest requests

• Employer Name: Sagicor Jamaica

• Location (city and country): Kingston, Jamaica

• Website: https://www.sagicor.com/en-JM

• Job Title: Sales Representative

• Dates of Employment: December 2021 - August 2022

• Responsibilities and achievements: Met sales goals, Promoted insurance products, Maintained client satisfaction

• Employer Name: Sutherland Global Services

• Location (city and country): Mandeville, Jamaica

• Website: https://www.sutherlandglobal.com/

• Job Title: Customer Service Representative

• Dates of Employment: Feb 2022 - Apr 2022

• Responsibilities and achievements: Responded to inquiries, Resolved issues on first call, Maintained high satisfaction

• Employer Name: Innovative Vision

• Location (city and country):Kingston, Jamaica

• Website: N/A

• Job Title: Call Center Representative

• Dates of Employment: September 2021 - December 2021

• Responsibilities and achievements: Followed scripts and policies, Provided product information, Guided form completion

SKILLS

English: Fluent - Excellent written and verbal communication Computer: Microsoft Office, Data Entry, POS Systems Other: Customer Service, Call Management, Sales & Marketing, Time Management, Adaptability HOBBIES

• Hobby #1: Reading

• Hobby #2: Cooking

• Hobby #3: Volunteering

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