Social Media Customer Service
Resume:
JENNA
ANDERSON
Official Resume ****
CONTACT INFO
****************@*****.***
Wilmington, DE 19808
www.linkedin.com/in/jenna-anders
o n-2337561aa
EDUCATION
Bachelor's Degree
Mass Communications (TV,
Audio, Radio & Film)
Delaware State University
2019 - 2024
Dover, DE
Inspire Scholarship Recipient
(2019)
SKILLS
Video editing with Adobe
Premiere Pro
Social media coordination and
content creation with Canva
Strategic planning and thinking
Leadership and Team Building
Proficient in Microsoft Word and
PowerPoint
Creative writing, storytelling and
editing
Strong attention to detail
Experience in community
outreach & networking
Customer service excellence
Multitasking & experienced with
social n
Proficie
Cision
CAREER OBJECTIVE
Mass Communications graduate with a passion for media, child safety, and youth development. Compassionate and steadfast in my faith walk with the Lord, I bring warmth, patience, and strong communication skills to every role I serve.
WORK EXPERIENCE
Daycare Assistant Teacher
Learning Tree Academy
January 2025 - February 2025 Middletown, DE
Assisted lead teachers in multiple classrooms through different age groups, supporting lesson prep and student activities during daily rotations.
Managed sign-in/out procedures and safely escorted children to and from school buses.
Helped prepare and distribute breakfast, snacks, and lunch, following health and safety guidelines.
Set up and took down nap areas, ensuring a calm and organized environment for rest periods.
Supervised recess and assisted with orderly student line-ups and transitions.
Rotated throughout the facility to provide staff with break coverage and on-the-spot assistance.
Public Relations Intern
Devine + Partners
February 2025 - May 2025 Philadelphia, PA
Wrote an intern introduction blog post for the company website, showcasing personal background, career aspirations, and unique insights.
Write and edit press releases for clients, ensuring clear, impactful messaging that resonates with target audiences.
Develop pitch draft emails to engage media contacts and secure press coverage for various campaigns.
Assist in organizing and creating media advisories, including one for The Salvation Army Norristown Corps.
Collect and organize data for local Philly blogs via The Circuit Blogs, ensuring up-to-date information is accessible for outreach. Conduct weekly media monitoring, gathering relevant data and media placements, then compiling and emailing the findings to the team every Wednesday for tracking and analysis.
Attend regular team meetings to discuss project updates, brainstorm strategies, and align on goals.
Collaborate with team members using Slack and Google Docs for seamless communication and document sharing.
Preschool Assistant Teacher Intern
Lil Einsteins Learning Academy
Child Supervision &
Engagement
Nap Time & Snack Setup
Classroom & Playground Safety
Positive Parent Communication
Cleaning & Sanitation
Procedures
Cleaning & Sanitation
Procedures •
Bus Pick-Up/Drop-Off Assistance
Team Collaboration & Staff
Support
July 2024 - Aug 2024 Newark, DE
Assisted lead teachers in multiple classrooms through different age groups, supporting lesson prep and student activities during daily rotations.
Interacted professionally and warmly with parents during drop-off and pick-up, relaying updates and ensuring communication with teaching staff.
Cleaned and sanitized classroom and building bathrooms to maintain hygiene standards.
Set up and cleaned nap time areas, ensuring a comfortable and organized rest environment.
Social Media Managing/Marketing Intern
Sodexo Magic
Sept 2022 - Dec 2022 Dover, DE
Contributed to Sodexo Magic, a premier food service management company, where I customized and created eye-catching digital media posts and advertisements for DelStateDining, the Instagram account for Delaware State University's food service.
Developed and edited engaging content for social media platforms, including Instagram, effectively promoting Sodexo's diverse offerings and dining hall updates.
Organized menus and specified food being served at each station, ensuring clear communication of daily offerings through digital TV prompts and cue cards.
Radio & Fundraising Intern
Reach Gospel Radio
January 2020 - November 2021 Bear, DE
Edited and prepared audio for commercial breaks and radio shows at this two-time Stellar Award-winning station, which is the #1 Gospel Music Radio Station broadcasting in 20 cities & Canada. Participated in the 2021 telethon and friendraiser, actively engaging the audience and promoting community outreach.
Managed incoming calls during live radio shows and assisted with prayer requests.
Public Relations Assistant Intern
Jenna Communications
October 2024 - November 2024 Philadelphia, PA (Remote) Developed and maintained content for FRS Advisors across Instagram for clients in need of financial advisement.
Assisted in researching, writing, and scheduling engaged social media content to enhance client visibility and engagement. Engaged with current media trends and demonstrated a strong interest in editorial work.
Proficiently utilized Microsoft Office Suite and quickly adapted to new software tools.
Media Operations Associate Trainee
Ceilser Media & Issue Advocacy
August 2024 - October 2024 Philadelphia PA (Remote) Practiced press clipping and media monitoring, focusing on relevant news related to version services, as part of a qualification test for potential Media Operations Associate role.
Event Planning Intern
Main Street Centreville-Town of Centreville
August 2024 - October 2024 9 Centreville, MD
Organized and led river rock painting for families, enhancing fall festival participation and served up to 150+ attendees. Managed logistics for event setup, including coordinating with local vendors and stakeholders.
Utilized Canva to design visually appealing and engaging promotional posters, effectively communicating event details and attracting attendees.
Disney College Program - Magic Kingdom Merchandise Host Big Top Souvenirs & Parade Audience Control (PAC) on Main Street USA
Disney
May 2022 - Aug 2022 Orlando, FL
Communicated Disney's safety protocols and park policies to guests Managed large crowds efficiently while maintaining a positive, engaging atmosphere, contributing to a seamless guest experience. Assisted customers by serving treats and managing cashier operations in a high-traffic merchandise store, enhancing the guest experience.
Worked as Parade Audience Control on Main Street USA and near the Assisted guests in the Disability Access Service (DAS) section of the park, providing support and accommodations for individuals with disabilities to ensure a seamless park experience. YMCA Camp Staff & School Aide
YMCA
March 2021 - Aug 2021 Wilmington, DE
Working with children during the hours of 6Am-6PM
Supervising children while playing games and singing songs Providing children with snacks
Seasonal Retail Associate
Michaels
Jan 2021 - March 2021 Wilmington, DE
Handled cash and credit transactions
Responsible for organizing materials on sales floor Customer service on the sales floor
Seasonal Retail Associate
Sally Beauty
November 2022 - April 2023 Dover, DE
Assisted customers with various hair product questions and gave advice on suggested hair coloring products.
Checked out items at the cash register
Offering customers Sally Beauty's credit card while signing new Helped with stocking shelves and cleaning up aisles YMCA Camp Staff & School Aide
YMCA
Feb 2022 - March 2024 Wilmington, DE
• Supervised children during games, outdoor play, and group singing activities
• Provided snacks and assisted with mealtime routines
• Helped sign children in and out
• Set up and cleaned up breakfast/snack areas
Organized and supervised nap time (set up mats, monitored rest, clean up)
Supervised recess and helped maintain safe lineups and transitions Rotated through classrooms to give staff bathroom breaks and extra support
Helped clean bathrooms and maintain cleanliness throughout the building
Interacted professionally with parents during pickup/drop-off and updates
Contact this candidate