Part-Time Customer Service
Resume:
ROSE ROLDAN
*********@*****.***
Dynamic self-motivated Sales and Building Management Professional with extensive experience with the Chicago Housing Authority (CHA) process. Excel at prioritizing, multi-tasking, and follow through in meeting deadlines and achieving goals.
SUMMARY OF QUALIFICATIONS
Strong Customer Service Skills, Problem Resolution Dependable Team Player Detail-Oriented/ResuIts DrivenYardi 6.0/Awards/HMIS Organized
Property ware Database Management
MS Word, Excel, & Outlook Excellent Follow-up Collections
Bilingual - Spanish-Italian
EXPERIENCE
Brothers Nuts/ Part-Time 9hrs a week
Sales Demo Representative
10/01/24- Current
Demo Health nuts in varies of Stores, must meet quota weekly. Talk about the
product to customers. Send in a report daily after demo, Also have to give count
how much product is in Store.
Dr. Bonner's/ Part-Time
Demo Representative
01/01/22-03-30-24
Demo product in store, different types of Dr. Bonner's Cholocate, sold plenty of Chococate
had to meet quota monthly. Also sold the Dr. Bronner's soap as well. Travel to varies stores
to promote product.
A Safe Haven, Chicago, Il
Case Manager
01/01/19-11/28/21
Provide assistance to clients as designated in the individual service plan. Ensure that case files and notes are complete and audit ready at all times.
Maintain records and case files, including documentation such as individual's personal Information, services provided, and relevant correspondence Conduct room checks to perform head counts and endure clients are following protocol.
Weekly meetings with clients to discuss policies and procedures and give general updates Provide clients with rental apartments-must place in unit show apartments.
Monthly rent payments to owner's/must also do clients rent portions every month and
submit documents for rent payment every month to third-party for payment. Do intake of clients takes 2 hours.
Greenside Properties, LLC, Chicago, IL
Property Manager & Leasing Director I CHA voucher holders
12/2014 -12/21/2018
•Established the entire company business set-up, which includes a system for tracking all 200 properties.
•Saved the company thousands of dollars by networking to get free awnings for the office including proper advertisements.
•Prepare and serve tenants appropriate notices when rent isn't paid monthly. Collect 95 % of rent every month.
•Show properties to potential tenants; rent, lease, conduct renewals, prepare maintenance work orders, in take complaints.
•Conduct interviews for maintenance crew. Handle All CHA tenants which is 200 units and correspondence. 90 % CHA voucher holder tenants, 10 % market tenants. Handle all opportunity
applications for CHA voucher holders.
Manage Chicago
Chicago Housing Authority (CHA) Specialist
•Scheduled inspections for all (300) properties.
•Processed all rent determinations/renewals in which all passed.
•Completed/processed all contracts with subsidy entities in a timely matter.
•Prepared/processed tenant leases and evictions; also spoke with owners about CHA programs.
•Responsible for screening and selection of tenant applications of potential renters which included Handle a lot of the owner's paperwork for rentals of homes or vacant units.
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Austin Highland/Lorlyn of Batavia Apartments, Batavia, IL
11-2009- 12-2011
(253 units and 10 employees)
Property Manager
•Responsible for all phases of the operation of the property which included general administration, i.e., reports, fiscal operations, physical condition, direct control of all personnel.
•Oversaw property in DeKalb (85 Prairie Creek Townhomes - 2 employees).
•Prepared/processed all leases and related paperwork including reports for accidents and emergency situations.
•Prepared weekly and monthly reports as well as monthly newsletter for tenants.
•Supervised 10 staff including contractors working on-site.
•Conducted property inspections for move-ins/move-outs, including common areas.
•Maintained positive resident relations.
ROSE ROLDAN - PAGE 2
Waterton Residential, Chicago, IL (GOLD COAST)
(306 Units - 21 Commercial Units)
Assistant Manager/Leasing Director
04/2004 - 06/2008
•Collected monies on resident's accounts and ranked the highest in collections every month.
•Responsible for collection of rents, including serving of proper notices for non-payment of rent,
prepared evictions and all paperwork involved.
•Assisted with coordination of resident move-ins, including key card building access.
•Conducted vacancy inspections.
•Prepared/monitored monthly write-offs and delinquent reports.
•Showed/leased apartments including all invoices for the property and created work orders.
•Oversaw property in DeKalb (85 Prairie Creek Townhomes - 2 employees).
•Ranked the highest in collections (collected up to 3 million on a monthly basis).
•Served 5-Day Notices for non-payment of rent.
•Prepared/processed all leases and related paperwork including reports for accidents and emergency situations.
•Collection of Non-sufficient funds or other non-negotiable or miswritten checks.
•Prepared weekly and monthly reports as well as monthly newsletter for tenants.
•Preparation of bank deposits to bank daily.
•Attended Court when necessary.
•Assisted with sublet units which consisted in posting water bills, late fees and all checks for
commercial tenants.
Advantage Sales and Marketing (ASM)
Demo Specialist: Part-Time: April -2014-August 2017
. Cooked all type of foods, demo at different stores, and all kind of product. Most of the time it was none cooking demos- interact with customers to promote product,
Adele Sausage, Chicago, IL Part-Time: Jan 2013- March 2014
Demo Specialist
Cooked sausage and talked about the product to customers-Had a quoted to meet. Had to count all sausage before getting on the floor and take a count at the end of day. I would cook 8 different type of sausage and promote them.
EDUCATION & CERTIFICATION TRAINING
Chicago Housing Authority, Choice Voucher Briefing - 2012 Illinois Association of Realtors, Leasing License - DePaul University, 1982 - 1984- Bachelors Degree-
Daley College- 1979-1981 Associates Degree
Currently a Notary Public- Expires-2027
ACCOMPLISHMENTS
Prepared and made ready for inspections, residential buildings in which inspections passed - Organized subsidy funding programs for Manage Chicago, which helped owners get paid on a timely basis - Filled out all voucher documents for tenants and forward to CHA for approval of rent.
AWARD RECEIVED: COLLECTION OF RENT AT WATERTON RESIDENTIAL- 2/2008
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