Bartender, Server and currently Customer Service Manager.
Resume:
EXPERIENCE
BARTENDER & SERVER Rusty Pelican Key Biscayne 2014 – 2016
Provided attentive service in an upscale, high-volume fine dining restaurant known for its elegant ambiance, high-quality cuisine, and stunning waterfront views. Maintained high service standards in both front-of-house and mainly bar settings, contributing to smooth and memorable dining experiences.
SERVER Mandolin Aegean Bistro Miami, FL 2018 – 2020
Provided warm, attentive service in a family-style, open-kitchen Mediterranean restaurant. Guided guests through a flavorful menu, shared dishes, and created a welcoming, relaxed dining experience rooted in hospitality and connection.
SERVER Mamey Restaurant Coral Gables 2020 – 2022
Specialized in guiding guests through a unique Caribbean and Indian fusion menu by offering thoughtful dishes suggestions and explaining flavors, ingredients, and spice levels. Provided warm, and attentive service across breakfast, lunch, and dinner shifts.
CUSTOMER SERVICE MANAGER, SERVER, BARTENDER, NRO Fogo de Chão Coral Gables 2022 – Present
Lead front of the house operations with a hands-on approach, ensuring every guest receives exceptional service from the moment they walk in until their last memory in the restaurant. Responsible for training staff, resolving guest complaints, and stepping in wherever area is needed from serving tables to supporting the bar. Constantly monitor the dining room to maintain high service standards and create smooth, memorable guest experiences.
KEY SKILLS AND CHARACTERISTICS
Customer Service Excellence: Over 10 years of experience providing high-quality service in various settings, ensuring guest satisfaction and positive experiences.
Team Collaboration: Experienced working as part of a team, coordinating with colleagues to deliver seamless service.
Cultural Sensitivity: Experienced interacting with individuals from diverse cultural backgrounds, ensuring respectful and inclusive service.
Safety Awareness: Knowledgeable about safety protocols and procedures, ensuring a safe environment for guests and colleagues.
Attention to Detail: Meticulous in managing tasks, ensuring accuracy and thoroughness in all responsibilities.
DAVID JIMENEZ
CUSTOMER SERVICE MANAGER / NRO / SERVER / BARTENDER
AT FOGO DE CHÃO IN CORAL GABLES
PROFILE
Experienced and service-focused hospitality professional seeking a bartender position at a premier restaurant. Currently serving as a Customer Service Manager while actively supporting the bar and jumping into any area needed to ensure smooth operations. Brings a strong background in bartending and guest relations, along with a charismatic and professional presence that enhances the bar experience. Passionate about crafting quality drinks, connecting with guests, and contributing to a high-performing, guest-centered team.
CONTACT
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EDUCATION
ASSOCIATE OF SCIENCE IN MATHEMATICS
MIAMI DADE COMMUNITY COLLEGE 2014
HIGH SCHOOL DIPLOMA
SOUTH MIAMI SENIOR HIGH 2009
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