Project Management Financial Services

Yvette Mensah

*************@*****.*** 682-***-**** https://www.linkedin.com/in/yvette-mensah-

165340199/

Professional Summary

● Over five years of experience across healthcare education, healthcare administration, financial services, and non-profit fundraising.

● Proficient in Jira.

● knowledge of modern technologies such as React and Microservices.

● Experienced in Agile Scrum environments.

● Skilled in creating data mapping documents based on project requirements.

● Knowledge in designing and reviewing critical business documents, including System Requirement Specifications (SRS), Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and Non-Functional Requirements Documents (NFRD).

● Proficient in gathering and documenting high-level and detailed business and technical requirements.

● Skilled in identifying project conflicts and dependencies and communicating them to project management.

● Experienced in business process modeling, gap analysis, and process optimization for IT projects.

Technical Experience

● Project Management Tools: JIRA, MS Office Suite

● Methodologies: Agile Scrum, Process Improvement

● Applications: MS Office (Word, Excel, PowerPoint) Skills & Competencies

● Project Management & Coordination

● Data Analysis & Budgeting

● Stakeholder & Client Relations

● Process Improvement & Compliance

● Communication & Collaboration

● Strategic Problem-Solving

● Event & Program Management

● Leadership & Training

● Business Requirement gathering

Certification

● Project Management Professional (PMP) – Project Management Institute (PMI) Education

Master of Public Service & Administration (Health Policy Concentration) The Bush School of Government and Public Service, Texas A&M University August 2021 – May 2023

Relevant Coursework: Budgeting in Public Service, Healthcare Financial Management, Public Management, Health Economics Policy, Program Evaluation, Medical Terminology, Social Welfare & Health Policy

Bachelor of Liberal Arts in Political Science (Minor in International Studies) Texas State University, San Marcos, TX December 2019 Magna Cum Laude Monarch Butterfly Habitat Conservation Capstone

● Conducted research on land use trends and conservation strategies.

● Designed and analyzed survey data assessing young landowners’ attitudes toward conservation.

● Edited and compiled the final report for key stakeholders, informing policy recommendations.

● Served as Quality Assurance & Communications Associate, ensuring data integrity and effective client reporting.

● Link to Publication: Final Study

Professional Experience

Baylor Scott & White Dallas – Dallas, TX

OBGYN and Radiology Undergraduate Medical Education Program Coordinator October 2023 – Present

● Managed medical rotations, site visits, and elective rotations for 6–34 students monthly, ensuring seamless scheduling and operational efficiency.

● Maintained compliance with Texas A&M School of Medicine policies and academic guidelines.

● Developed and implemented curriculum-focused programs in collaboration with medical staff and regional coordinators.

● Organized and facilitated program meetings and events, improving communication and stakeholder engagement.

● Represented Baylor Scott & White at external marketing events. Aggieland Urgent Care – College Station, TX

Receptionist/Administration Intern

March 2023 – August 2023

● Scheduled patient appointments, verified insurance, and processed payments.

● Managed provider schedules and handled patient inquiries.

● Shadowed the administrative director to gain insights into clinic operations and billing processes.

Texas A&M University Student Recreation Center – College Station, TX Facility Specialist

August 2022 – June 2023

● Managed customer service, membership verification, and administrative tasks.

● Assisted in cashier operations, inventory management, and policy enforcement. Honda Financial Services – Irving, TX

Customer Accounts Representative

February 2021 – August 2021

● Assisted customers in managing financial accounts, providing advice and support.

● Addressed client inquiries related to financial planning and company policies. 4word – Dallas, TX

Executive/Development Intern

August 2020 – May 2021

● Conducted donor outreach and contributed to fundraising efforts.

● Enhanced the organization’s website and updated donor databases. TXST Department of Housing and Residential Life (DHRL) – San Marcos, TX Resident Assistant

August 2017 – December 2019

● In this role, I facilitated the social, academic, and personal adjustment of students to the residence hall and the university through community development. To develop a sense of community among two hundred thirty-two residents, I and my co-workers developed, planned, facilitated, and evaluated monthly educational and community events. The monthly educational and community events included end-of-the-semester de-stress events, financial planning events, and sexual education events. Leadership & Involvement

Mountain Valley Fellowship

Women’s Small Group Leader August 2022 – Present

● Organized and facilitated weekly discussions on biblical topics and world affairs for a diverse group of women.

● Conducted individual check-ins to provide mentorship and guidance. Texas State Chi-Alpha

Women’s Small Group Leader August 2018 – December 2019

● Recruited and engaged new members through in-person events.

● Coordinated monthly community-building events to foster engagement.

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