Customer Service A Team

OSATOSE OZABOR

HOUSTON, Texas *****

Cell Phone number 281-***-****

E-mail ************@*****.***

Linkedin **********@*****.***

Personal summary

I am energetic and highly motivated. I enjoy giving support, guidance,and/or advice to anyone on a timely basis. I have an efficient management skill that is needed to run the day to day operation of a company. I can perform assigned duties with minimum supervision. I have use sales and labor skills to lead a team to achieve above projected sales target. I consistently use the best available sales practices to achieve targeted sales goals. I am looking to make an impact in a team,work for this company with the genuine opportunity for growth, development and exceptional experience.

EXPERIENCES

Whataburger LLC Team Leader 2010 - date

Responsibilities

Reduced the time required to respond to customers request. Improve customers satisfaction by providing front counter staff with the skills/ knowledge needed to resolve customers complaints and enquiries.

Contribute immensely to higher patronage royalty and cordial relationship.

Consistently achieve high level of customers satisfactions.Shows positive attitude and building trust by ensuring that commitments are met and expectations exceeded by providing additional information about company products that correspond to their needs.

Increased sales by 20% yearly through shorter time of service, better product quality,customers satisfactions, effective communication between workers,and workers to patrons.

Increased employees productivity and shift overall efficiency by assigning positions to crew members based on proficiency and abilities. Eliminate duplications by ensuring that every product is tender as ordered. Contribute immensely to mentoring, co-ordinate training and retraining of team members to raise expected metrics. Contribute substantially to exceeding sales target of $2,000,000.00 to $3,000.000 at the end of last year.

Nissi Medical Supply

Office Assistant 2002 - 2004

Responsibilities

Maintained a clean work environment.

Followed up on medical supplies.

Documented and filed client's record.

Recorded payment or non-payment of supplies.

Inventory and merchandise display.

Customer service.

SKILLS AND COMPETENCY

Problem solving and strong decision -making skills. A more cordial relationship among team members and management staff. Listening ability that helps to resolve personal and job related issues with team members.

Excellent communication and training skills that are use to increase team members proficiency, growth and development to become Team Leaders,Managers and General Management.

Sales skill to increase sales target through upselling,and product customizations to clients taste or satisfaction.

Time management skill that enable products to be made as ordered, and delivered at the right time.

Mathematical / Computer competencies use to analyze or calculate sales transactions and carry out clerical /administrative assignments.

EDUCATION

Houston Community College Customer Service training Certificate University Of Benin Nigeria B.Sci [Agricultural Science] AAGHS, Lagos,Nigeria High School diploma

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