Customer Service Loan Consultant
Resume:
Cynthia Leiferman
Blythe, CA **225
*****.*********@*****.***
Objective
Sales position, with focus on increasing market share and out performing competition through exceptional service and innovative sales techniques.
Summary of Qualifications
● High level of internal and external customer service.
● 38 of external inbound and outbound sales to a diverse group, 10 years Mortgage Banking inside and outside including Builder.
● Excellent sales, presentation techniques.
● Consistently met established productivity and accuracy standards.
● Reliable and adaptable; learned new systems quickly and took initiative.
EXPERIENCE
Elmers, Coeur D’ Alene ID - Server
May 2020- PRESENT
● Customer Service.
● Certified food handling.
Clarks Nutrition, Loma Linda CA - Nutritional Consultant April 2012 - May 2016
● In house training monthly.
● Marketed and distributed natural supplements.
CountryWide Home Loans, Upland CA - Home Loan Consultant June 2006 - July 2012
● Orginated Mortgage loans.
● Dealt with multiple clients, expediting loans.
Wells Fargo, Rancho Cucamonga CA - Home Loan Consultant December 2005 - May 2006
● Orginated Mortgage loans.
● Dealt with multiple clients, expediting loans.
Cuna Mutual Mortgage, Rancho Cucamonga CA- Home Loan Consultant
August 2000 - October 2005
● Orginated Mortgage loans.
● Dealt with multiple clients, expediting loans.
GE Capital Mortgage, San Bernardino CA - Home Loan Consultant December 1998 - March 2000
● Orginated Mortgage loans.
● Dealt with multiple clients, expediting loans.
Shearson Lehman Mortgage, San Bernardino CA - Data Processing Specialist, Insurance
February 1991 - October 1992
● Data processing specialist
● Dealt with insurance.
EDUCATION
Chaffey High, Ontario CA - High School
Education throughout work experience
● Six Sigma Quality training Marshall Qualtec
● Freddie Mac Loan Prospector training program annually, GE, Cuna Mutual, Wells Fargo and Countrywide.
● Fannie Mae desktop training with all Mortgage Co’s annually.
● Creative Equity, Dale Vermillion.
● Analysis of self-employed borrowers with all Mortgage companies.
● Subprime origination training programs.
● Fair Lending programs with all Mortgage Co’s.
● Unifi Loan Origination, Mortgage Bot Origination, Citrix Origination, Advantage Origination, Mortgage FLex Organization.
● Home Possible, CalStrs, CalPers, Builder specialty programs, FHA, A-Minus training along with compliance required courses annually.
● Nutritional consultant training with Clarks Nutrition, sold natural nutritional products.
Personal Experience and Accomplishments
● Inside and outside Retail and Builder with Country wide and Wells Fargo.
Serviced Builders with specialty OTC (one time close options) along with wide variety of None Prime products.
● Partnered with Credit Union across the nation and their members offering Loan Originations on Mortgages. Offered a wide variety of loans and products along with insurance, servicing and maintaining the accounts after closing. Offered Asset Builder and Home Loan Partner contracts which were specialty Cuna Mutual Mortgage. Maintained client base.
● Held a position in the top ten percent of the sales group, originated FHA, Conventional and Subprime loans. Participated in process improvement teams to increase sales and production at GE Mortgage.
● Serviced existing accounts generating over $100,000 in revenue and originated approximately ten new contracts per month through cold calling at Credit Bureau Services.
● Prepared formal presentations and negotiated contracts along with client interface for Diversified Recovery Group.
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