Author, healthcare and customer service
Resume:
MARILYN WYERS
Virginia Beach, VA *****
**************@*****.***
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Work Experience
Onboarding Specialist
Scribekick-Virginia Beach, VA
August 2022 to February 2024
Facilitate new employee orientations, including presentations on company policies, benefits, and job expectations.
Manage the onboarding documentation process, ensuring all required forms and compliance documents are completed and submitted accurately.
Conduct regular follow-ups with new hires to address any concerns, gather feedback, and ensure a smooth transition into their roles.
Analyze onboarding program effectiveness and make recommendations for improvements based on feedback and performance metrics.
Medical Scribe
Aquity Solutions-Remote
April 2018 to September 2020
Accurately document patient encounters, including history, examination findings, and treatment plans, during clinical visits and procedures.
Assist healthcare providers with the completion of electronic health records (EHR), ensuring all documentation is thorough and compliant with legal and regulatory standards. Spearheaded a movement to extend surgeon longevity in practice by templating their schedules and which patients to populate in those areas.
Record and transcribe detailed notes on patient interactions, including diagnoses, orders, and follow-up care instructions, to facilitate effective care coordination. Review and organize patient charts and medical records, ensuring completeness and accuracy of information.
Patient Intake Specialist
Children's Hospital of the King's Daughters-Norfolk, VA April 2016 to April 2018
Manage patient registration and intake processes, including verifying insurance information, collecting demographic data, and updating patient records.
Conduct initial patient assessments, including gathering medical histories and noting any special requirements or concerns.
Utilize electronic health record (EHR) systems to input and maintain accurate patient information, ensuring compliance with privacy regulations.
Process patient referrals and follow-up appointments, ensuring timely and effective scheduling. Insurance Verification Specialist
West Virginia University Hospitals- Ruby Memorial-Morgantown, WV May 2014 to April 2016
Verify insurance coverage for patients, ensuring that all necessary information is accurate and up-to- date prior to services being provided.
Contact insurance companies to confirm benefits, coverage details, and eligibility, resolving any discrepancies or issues as needed.
Review and process insurance claims, ensuring accuracy and completeness of submitted information to facilitate timely reimbursement.
Provide support to patients and healthcare providers by explaining insurance policies, benefits, and procedures, and addressing any questions or concerns. Utilization Review Coordinator
West Virginia University Hospitals- Ruby Memorial-Morgantown, WV April 2014 to February 2016
Conduct comprehensive utilization reviews of patient care to assess medical necessity, appropriateness of services, and adherence to clinical guidelines. Review and analyze patient records, treatment plans, and medical documentation to ensure compliance with insurance policies and regulatory requirements. Prepare detailed reports and documentation of utilization review findings, including recommendations for care improvements and cost management.
Monitor and evaluate performance metrics related to utilization review, identifying trends and areas for improvement to support quality assurance initiatives. Education
Diploma in Medical Administrative Assistant
Penn Foster Career School - Foster, PA
January 2012 to January 2012
3 years in RBA
West Virginia University - Parkersburg, WV
January 2008 to January 2010
Skills
• Policy understanding Multitasking
• Coverage
• Appointment Scheduling Insurance Coverage Verification
• New Hire Onboarding Multi-Line Phone Systems
• Documentation and Recordkeeping Adaptability in Fast-Paced Environments
• Talent Acquisition Data entry experience
• Authorizations Prior authorization processing
• Triage
• Databases
• Documentation Review
• Insurance Verification
• Epic
• Transcription
• Quality Assurance
• Process Improvement
• Research
• Cost Management
• Medical Scheduling
• Employee Evaluation
• Medical Terminology
• Medical Coding
Assessments
Medical receptionist skills — Proficient
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Protecting patient privacy — Proficient
May 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Working with MS Word documents — Proficient
May 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Customer focus & orientation — Proficient
May 2024
Responding to customer situations with sensitivity Full results: Proficient
Medical billing — Proficient
May 2024
Understanding the procedures and forms used for medical billing Full results: Proficient
Project timeline management — Proficient
June 2024
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Medical terminology — Proficient
June 2022
Understanding and using medical terminology
Full results: Proficient
Data entry: Attention to detail — Proficient
May 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Proficient
June 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Legal skills — Proficient
March 2024
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Customer service — Proficient
May 2024
Identifying and resolving common customer issues
Full results: Proficient
Clinical judgment — Proficient
April 2021
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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