Customer Service Bachelor's Degree
Resume:
ARCHAN
OZA
***********@*****.***
East Brunswick, NJ 08816
SKILLS
Troubleshooting
Network Configuration
Python
MS Windows
Microsoft Office
Customer service
Problem Solving
Time Management
Critical Thinking
Teamwork
EDUCATION
Mumbai University, Mithibai College of Commerce & Economics
Mumbai, India • 03/1991
Bachelor of Arts: commerce & economics
Completed bachelor's degree in commerce & economics
Apple Leasing Industries Ltd
Mumbai, India • 11/1992
Diploma: Computer Programming
PROFESSIONAL SUMMARY
Experienced with coordinating travel logistics, offering personalized travel solutions, and ensuring client satisfaction. Utilizes advanced knowledge of travel software and industry trends to enhance service delivery. Track record of effectively managing client relationships and resolving issues promptly.
WORK HISTORY
Lakeland Bank - Personal Banking Consultant
Plainsboro, New Jersey • 01/2024 - 08/2024
Assists client with completion of mortgage applications, inspecting completed documents for accuracy and thoroughness
Explain the differences between and approval requirements of various types of Mortgages; prepares and presents a lending package based on client specifications
Review loan applications, gather credits histories and reports, and assesses applicants' capacity to repay and default risk
Extended and sustained relationships with customers to maintain and grow business.
Worked with customers to procure updated financial information on continuous basis.
Communicated lending decisions to customers.
Acquired collateral documents to be utilized as security on loans in accordance with banking policies.
Sheetal Tours & Travels LLC - Branch Head
08/2019 - Current
As Branch Head Looking After Entire Sales, Marketing & Operation of Group and FIT Customers Who Are Planning to Go on Leisure Holiday in Different Parts of World
Planning & Arranging Airline Ticket, Hotel Booking, Car Rental & Other Services for VIP Corporate Clients
Designing Group Itinerary for MICE Group and Looking After Their After Sell Service Like Booking Group Airfare, Negotiate Hotel, Transportation Rates with Local Supplier
Also Design Tour Brochure for Regular Clients for Group & FIT Tour Packages
Specialized In Amadeus Airline Reservation System
SHEETAL HOLIDAYS PVT LTD - Director
09/2009 - 07/2019
Headed Entire Branch for Sales, Marketing & Operation of Group International Tour
Design Brochure for Group and FIT Tours
Negotiated Quotes for Group & Fit Tours with Local Suppliers
Co-ordinate With Airlines for Group Air Fares & Group Airline Blocks
Arranged Audio – Visual Show for Prospective Customers for Europe, USA, South Africa, Australia – New Zealand & Other International Destination
HEENA HOLIDAYS PVT LTD - Director Sales & Marketing
10/2004 - 05/2009
Set Up the Entire International Division of Heena Holidays Pvt Ltd
Headed 60 Members Team, Right from Making Passport, To Assist in Visa, Design Group & Fit Tour Itinerary, Looking After Group Block of Airline, Also Did Operation of International Group & Fit Tour
Design Print Media Advertisement
Negotiated Rates with Suppliers for Different Group & Fit Tours
SHREE RAJ TRAVELS & TOURS LTD - Sales & Marketing Manager
05/1991 - 11/2003
Specialized In Telecalls & In Person Enquiries of Prospective Clients, Planning to Go on International Tours in Groups or On Individual Basis
Handled Big Group of MICE To Europe, USA, South Africa, Far East & Many More Destination
Escorted Groups Of 25 To 30 Persons to Far East, Europe, USA, Australia – New Zealand
Visited Different Tourist Destination on FAME Tours
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