Client Services Customer Service

Cheryl Abreu

Brooklyn, NY ***** ******@****.*** 954-***-****

Customer-Centered Collections Professional

Professional Summary

Resourceful and people-focused professional experience in collections and client services. Expert in dispute resolution with a strong background in team collaboration, process optimization, and client communications. Bilingual in Spanish and English, highly organized, tech-savvy, and passionate about supporting teams and driving customer satisfaction in fast-paced, results-oriented environments. Key Skills

• Collections

• Bilingual Customer Service (English/Spanish)

• Client Retention

• Travel & Scheduling Logistics

• Process Improvement & Reporting

• QuickBooks, Microsoft Office, Google Suite, ServMan

• HR Onboarding & Coordination

• EDI, ADP, SAP, A2000, SharePoint, Salesforce

Professional Experience

Collections Manager

Advantage Solutions – Remote August 2023 – Present

• Lead collections efforts across a broad portfolio of B2B, managing over 200 accounts, including major business clients such as Unilever, Johnson & Johnson, Target, Walmart, and Walgreens.

• Collaborate closely with finance and sales teams.

• Manage dispute resolution, host weekly team updates, and maintain aging reports to support proactive collection strategies.

• Communicate with clients regularly via phone and email regarding account status and payment collections.

• Maintain meticulous records of all collections conversations, updates, and follow-ups.

• Reconcile accounts on a weekly basis to ensure accuracy and timely resolution.

• Partner closely with client services and collections teams and actively volunteer for large- scale projects.

• Utilize strong written and verbal communication skills to liaise professionally with clients and colleagues.

• Adapt quickly to new software systems and procedural changes as needed. Freelance Bookkeeping

Self-Employed Contractor – Brooklyn, NY December 2022 – November 2024

• Provided full-charge bookkeeping services for construction projects. Tracked budgets, reconciled accounts, issued invoices, and provided bilingual support. Also handled administrative and executive support tasks.

Collections Specialist & HR Coordinator

Airmatic Compressor Systems – Remote September 2020 – August 2023

• Managed collections communication and reconciliation, created aging reports, and coordinated HR onboarding and orientation processes. Regularly liaised with clients and internal teams to maintain smooth financial and employee operations. Collections & Chargeback Specialist

Icon Apparel Group – New York, NY April 2016 – September 2020

• Handled chargebacks, processed invoices, maintained dual systems (QuickBooks & A2000), reconciled bank accounts, and managed customer correspondence for billing and payment resolution.

Customer Care Professional

American Express June 2013 – March 2015

• Handled high call volumes for billing inquiries, provided exceptional service and exceeded sales goals. Supported wellness initiatives and participated in team development events. Office Manager

Vinicio Appliance & A/C Corp. – Oakland Park, FL June 2004 – April 2016

• Oversaw office operations, managed A/R & A/P, processed payroll, and led customer service and sales efforts. Maintained vendor and customer relationships, scheduled installations, and processed billing.

Certifications & Technical Skills

• Technical Certificate in Accounting, Atlantic Technical Center – Coconut Creek, FL

• Languages: English (Fluent), Spanish (Fluent)

• Software: QuickBooks, SAP, ServMan, A2000, ADP, Microsoft Office, Google Suite, SharePoint, Salesforce, Microsoft Dynamics GP, Sage, EDI, Zoom, Slack, Outlook, Excel, Word

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