Customer Service Fast-Paced

SABRINA RODRIGUEZ TORRICO R

ZUBIETA

312-***-**** - Chicago, IL

*********************@*******.***

T E C H N I C A L S K I L L S

Bilingual professional (Portuguese-English) with a strong background in customer service, hospitality, logistics, and creative roles. Experienced in both remote and on-site positions, with excellent interpersonal skills, emotional intelligence, and adaptability in fast-paced environments. Known for being resourceful, reliable, and able to connect with clients from all backgrounds. Thrives in team settings and brings a charismatic, grounded presence to every role — whether behind the scenes or on the front line. Skills:

S U MMARY

Customer Service (In-person & Remote)

Hospitality & VIP Guest Experience

Problem Solving & Conflict Resolution

Fast Learner & Independent Worker

Bilingual Communication (Portuguese & English)

Time Management & Multitasking

Upselling & Guest Engagement

Adaptability in High-Pressure Environments

CRM tools: Zendesk, Zoom, Microsoft Office, Google Suite Photography Setup & Equipment Handling

Warehouse & Logistics Basics

P R O F E S S I O N A L E X P E R I E N C E

J. Parker Rooftop - Chicago, IL

Host & Barback - Sept 2024 - Present

Greeted and seated guests in a high-volume rooftop bar, ensuring smooth customer flow and personalized service.

Supported bartenders by restocking liquor, mixers, glassware, ice, and garnishes during high-demand shifts.

Maintained clean and organized bar areas while assisting with VIP table setups and special events.

Recognized for being energetic, approachable, and efficient in fast-paced nightlife environments.

Wise (TransferWise) – Remote

Bilingual Customer Support Agent – Oct 2020 to Aug 2021 Provided Portuguese-English support via email, live chat, and phone for international money transfer clients.

Resolved complex account issues, payment delays, and compliance verifications using Zendesk and internal CRM tools.

Delivered clear and empathetic communication in high-stress situations involving sensitive financial matters.

Contributed to team knowledge base and collaborated with other departments for process improvements.

FedEx – Tampa, FL

Package Handler & Junior Data Analyst – Aug 2020 to Dec 2020 Sorted, scanned, and loaded high volumes of packages in a fast-paced warehouse environment.

Promoted to assist in data tracking tasks, supporting reports and logistics coordination for internal teams.

Developed reliability, time management, and task prioritization under minimal supervision.

Recognized for quick learning and attention to detail during daily operations. Lifetouch – Tampa, FL

School Photographer – Jan 2021 to June 2021

Traveled to different schools to set up and manage professional photo sessions for students and staff.

Handled photography equipment setup, lighting, and background adjustments independently.

Managed time efficiently to photograph large groups while keeping sessions organized and friendly.

Ensured accurate documentation and image labeling for proper order processing.

Amazon Fulfillment Center – Florida (Multiple Locations) Warehouse Associate – Various Contracts 2019–2020

Handled picking, packing, scanning, and shipping operations with accuracy and consistency.

Met or exceeded daily productivity and quality targets while working independently.

Demonstrated adaptability across different facility roles and safety procedures. Maintained focus and stamina during overnight shifts and holiday peak seasons. Colégio Pastor Dohms - Porto Alegre,Brazil

High School Diploma- Graduated in 2016

Language: Portuguese (Native), English (Fluent), Spanish (Intermediate) Certifications: Food Handler Certificate, ServSafe Alcohol Certification - Chicago, IL EDUCATION

ZARA – Porto Alegre, Brazil

Sales Associate – 2016 to 2017

Assisted customers with fashion selection and fitting while ensuring a welcoming shopping environment.

Maintained visual merchandising standards and managed inventory restocking. Operated POS system and processed returns and exchanges with professionalism.

Built rapport with regular clients and supported team in achieving daily sales goals.

ADDITIONAL INFORMATION

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