Customer Service Data Entry

TERESA

GUDINO

** ****** ****** #***, *** Leandro, CA 94577

510-***-**** ************.**@*****.***

OBJECTIVE

Seeking an opportunity with an organization with a work culture, where I can thrive and contribute my positive attitude, adaptability, and strong communication skills to support team goals and deliver quality work.

EXPERIENCE

RENTAL BILLING COMPLIANCE SPECIALIST

Big Joe Handling Systems Hayward, CA

OCT 2022 – SEPT 2024

This position managed the company's billing process for rental equipment, including generating invoices, tracking customer payments, resolving billing discrepancies, and ensuring accurate and timely billing compliance, often working closely with clients to address any billing inquiries or issues they may have; key duties included data entry, invoice creation, payment reconciliation, and maintaining detailed financial records to facilitate accurate reporting. In this position, I worked closely with accounting, the rental department, and clients to provide detailed billing information. This position had direct access to client portals for updating and billing purposes. Additionally, in this position tasks and duties included researching DMV titles, DMV reconciliation, validating, and issuing registration for all company fleet vehicles.

RENTAL ADMINISTRATOR

MAR 2020 – OCT 2022

Responsibilities included ensuring all rental equipment was in good working order, maintaining accurate records of equipment inventory, handling client inquiries, and processing rental agreements. This position also completed rental transactions and coordinated pickup/delivery of rental units. Additional duties included consulting with customers to determine equipment rental rates, developing contracts, and arranging transportation based on customers' needs on a walk-in or call-in basis. In this position, I support the Human Resources and Payroll department with payroll and administrative functions.

CUSTOMER SERVICE/OPERATIONS SUPPORT

APRIL 2019 – MAR 2020

Provided direct customer service while also supporting operational functions, including troubleshooting issues, managing customer accounts, analyzing data, and ensuring smooth workflow within the company's customer service department. Collaborated with cross-functional teams to address complex customer issues and ensure timely resolution. Utilized CRM system to manage customer accounts, track interactions, and maintain accurate customer data. Began at the organization as a Front Desk Coordinator where exceptional service was provided to clients and visitors by greeting them upon arrival, answering phone calls, scheduling appointments, managing administrative tasks, and ensuring a professional and welcoming office environment.

TEMPORARY ASSOCIATE

Apple One Pleasanton, CA

MAY 2018 to APRIL 2019

Placed on various administrative support temporary assignments for clients. Tasks and duties included data entry, document management, scheduling appointments, and assisting with project coordination. Provided clerical support for staff that was on leave of absence.

CLAIMS PROCESSOR II

MedImpact Tempe, AZ

APRIL 2011 to MAY 2018

The responsibilities of this position included reviewing and verifying pharmacy claims submitted by patients to ensure accuracy based on the client's benefit plan, identifying potential errors or discrepancies, and making necessary adjustments to the claims before processing payment. Key functions of this role were to utilize multiple company database programs to research and resolve complex issues relating to benefit information, claims adjudication, eligibility verification, prior authorization, and other TPA processes.

EDUCATION

HIGH SCHOOL DIPLOMA

Fremont High School

JUNE 2001

Basic Education

GPA 3.5

SKILLS

Type 90 wpm

Microsoft Office Suite

Team player

Problem Solving

Paylocity

Data Analysis

Accounting

Forklift Certified

Invoicing, Medical Billing and Coding

Exceptional communication

Fluent in Spanish (read, write, and speak)

Time Management

Customer Relations Management Databases

Human Resources and Payroll

Vehicle Fleet Management

Heavy Equipment Knowledge

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate