Food Service Customer
Resume:
Jean Louis-Jacques
Brooklyn, NY *****
*********@*****.***
To obtain employment in a challenging position with a growing company to further utilize and expand my skills in a fast paced environment.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Unit Counselor/Food Service
Queen, NY- 08/2024-06/2025
Participate in or conduct orientation for new residents. Responsible for helping to meet the program needs of residents and developing the spirit, values and culture of the Neighborhoods.
Responsible for all communication to residents regarding program processes and activities. Participate in planned interventions with residents as directed, including the use of Motivational Interviewing. Provide social support to residents, including verbal assistance to help residents to help themselves with regard to day-to-day life in the residence.
Provide residents on both a group and an individual basis with transportation for housing placement, service appointments, recreational, or other service plan related purposes as appropriate. Assists with meal-related activities such as warming-up food as required, serving it and performing clean-up activities.
Document neighborhood activities and interactions with residents as directed. Participate in crisis intervention activities as needed Participate in management and supervision meetings. Participate in required trainings I
Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy.
Comply and promote compliance with all applicable laws, regulations and agency policies helping to strengthen and maintain an ethical organizational culture.
Conduct hourly rounds of the facility to check in on all residents Report to work on time and as scheduled or mandated Perform other job-related duties as assigned.
IT Support
T.A.J.'s Services - Brooklyn, NY
2016 to Present
Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate ● Supported wide range of remotely hosted Citrix Virtual Desktop applications covering all technical aspects. ● Implemented company-wide use of Microsoft Office 2010, Windows 7, and conducted training sessions for attorneys and staff after utilizing project management institute practices for application deployment. ● Recovered lost and corrupt Microsoft Office documents saved both locally and remotely. ● Installed both Canon copiers and Hewlett Packard printers including postscript drivers totalling over 50 devices.
● Directed the purchasing of all computers and computer-related equipment and provided asset management for computer equipment.
● Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied
● Took anywhere between 20-60 calls on a day to day basis
● Build and maintain website
● Manage multiple social media platforms
IT help desk
Advance technology and communications
New York, NY 2010-2015
Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate ● Supported wide range of remotely hosted Citrix Virtual Desktop applications covering all technical aspects. ● Implemented company-wide use of Microsoft Office 2010, Windows 7, and conducted training sessions for attorneys and staff after utilizing project management institute practices for application deployment. ● Recovered lost and corrupt Microsoft Office documents saved both locally and remotely. ● Installed both Canon copiers and Hewlett Packard printers including postscript drivers totalling over 50 devices.
● Directed the purchasing of all computers and computer-related equipment and provided asset management for computer equipment.
● Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied
● Took anywhere between 20-60 calls on a day to day basis
● Build and maintain website
● Manage multiple social media platforms
Facilities coordinator/ security
Cathy Bank - Manhattan, NY
January 2024 to May 2024
• Work with landlords, tenants, and service providers to make sure they implement and recognize all procedures, policies, and reporting formats.
• Acknowledge all client inquiries and collect work orders.
• Collect information reports to find out performance and progress status.
• File work orders, proposals, department files, and other paperwork submitted by vendors. • Monitor activities that happen outside the building, such as proper waste disposal and recycling. • Follow instructions, short correspondence, and memos and ask clarifying questions. • Respond to common inquiries or complaints from clients, co-workers, and supervisors.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail. • Deliver own output by following defined procedures and processes under close supervision and guidance. Maintenance
Volunteer of American - Brooklyn, NY
February 2022 to February 2024
• Perform cleaning activities such as dusting,mopping etc.
• Perform minor fixes such as repairing broken locks, filling gaps on walls etc. • Check control panels and electrical wiring to identify issues Install appliances and equipment Do garden/yard up keep by mowing the lawn, collecting trash etc.
• Conduct maintenance tasks such as replacing lightbulbs
• Inspect and troubleshoot equipment and systems (e.g.ventilation)
• Check functionality of safety systems (e.g.firealarm)
• Collaborate with workers and other professionals during renovations
• Report to a facilities or maintenance manager for issues Maintenance
Safe Horizon - Brooklyn, NY
August 2021 to February 2022
• Perform cleaning activities such as dusting,mopping etc.
• Perform minor fixes such as repairing broken locks, filling gaps on walls etc. • Check control panels and electrical wiring to identify issues Install appliances and equipment Do garden/yard up keep by mowing the lawn, collecting trash etc.
• Conduct maintenance tasks such as replacing lightbulbs
• Inspect and troubleshoot equipment and systems (e.g.ventilation)
• Check functionality of safety systems (e.g.firealarm)
• Collaborate with workers and other professionals during renovations
• Report to a facilities or maintenance manager for issues Maintenance
New York cleaning crop - Brooklyn, NY
March 2020 to August 2021
• Perform cleaning activities such as dusting,mopping etc.
• Perform minor fixes such as repairing broken locks, filling gaps on walls etc. • Check control panels and electrical wiring to identify issues Install appliances and equipment Do garden/yard up keep by mowing the lawn, collecting trash etc.
• Conduct maintenance tasks such as replacing lightbulbs
• Inspect and troubleshoot equipment and systems (e.g.ventilation)
• Check functionality of safety systems (e.g.firealarm)
• Collaborate with workers and other professionals during renovations
• Report to a facilities or maintenance manager for issues Customer Service Agent
Global Contact Services - Queens, NY
2020 to 2021
• Travel planning and Travel Services
• Booking client trips and canceling trips
• Working on the Avaya system
• Working with Citrix system
• Answering incoming calls
• Data Entry
• Calling clients for reminders
• Using the trip log to log information
Customer Service
The Home Depot - Brooklyn, NY
2019 to 2020
Provide customer service, including directing customers to products, answering questions about goods, or assisting in purchase decisions
● Stocking, organizing, and cleaning duties at the request of the management team ● Work closely with Home Depot managers to deliver satisfaction to every customer entering the store IT Help Desk Support
Globe Institute of Technology - New York, NY
2011 to 2015
Provide technical and troubleshooting assistance related computer hardware and software, mobile devices and other tech tools and products
● Translate technical knowledge into actionable direction
● Research problems and come up a solution
● Proactively communicates status reports and issues to manager and customers over the phone Customer Service Representative
Staples - New York, NY
2008 to 2011
Inventory Specialist
Advanced Auto Parts - Marietta, GA
2007 to 2008
Receives and logs product delivery, unloading, stocking and checking quality of merchandise ● Verify, review, and approve invoices
● Process inventory including receiving, transfers, discrepancies, defective merchandise and returns ● Assist in the coordination and completion of all periodic physical inventory counts ● Updates management, buyers and suppliers on key inventory issues on a regular and as-needed basis Security Guard
Advanced Auto Parts - Atlanta, GA
2007 to 2008
Demonstrated the ability to handle and resolve conflicts in an effective manner ● Able to work rotating shifts
● Long term interest in patrolling assigned areas
● Very vigilant to suspicious individuals and things
● Experience of working in a fast paced environment
● Properly prepared and filed required incident reports Education
Associate Degree in Computer Technology ACE
Institute of Technology - New York, NY
2012
Course of Study
University of Phoenix - Jersey City, NJ
Skills
• Knowledge of Microsoft Office,
• Inter-Network Devices Windows XP, Windows 7, Windows • Network Concepts 10
• Computer Network Security
• A+
• Excellent troubleshooting skills
• N+
• Excellent Customer Service Skills
• CCNA
• Excellent verbal and written
• Networking Skills communication
• Teamviewer
• Excellent in internet research
• Knowledge of Kali Linux
• Highly organized
• Data Entry
• Good Time management skills
• Knowledge of Mac OS X
• Self-driven/Self-taught
• Excellent in resolving conflicts
• Excellent in Multitasking
• Fast Learner
• Outstanding Team Collaboration
• Typing
• CRM software
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Customer service
• Live chat
• Customer support
• Supervising experience
• Construction painting
• Carpentry
• Porter experience
• Plumbing
Certifications and Licenses
Driver's License
Contact this candidate